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Old 27.06.2019, 15:17
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Re: Mwst and admin fee on parcels.

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Value is one thing, if they have to open the package to determine the value they can also charge for that, even if the value is 0,50 Chf.
That's the "admin fee"

They normally don't open it if there is an invoice accompanying the airway bill, and the invoice shows a bona fide amount for the contents.

A UK contact of ours sent our office an item marked down as 3.50 to presumably help us avoid tax but Fedex didn't accept it as the goods were obviously closer to a more realistic 100 quid.

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Next time ask what you are signing for instead of assuming it will al be fine. And yes you'll have to pay.
It's unlikely the DHL bloke has a clue what the breakdown of costs are for a particular parcel. His remit is to hand it over against a signature, and his only option is to take it back to the depot if the recipient doesn't want to sign for it.
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