I honestly did not think this is possible.
After moving to UPC Mobile to discover I overslept the fine print [
link if you want the details] and deciding to cut my losses and move to another operator, I experienced the most painful 1hr on the phone with customer support...
Me: I would like to cancel ASAP, pay early termination and port number to a new operator, can you please indicate the earliest date?
UPC: 30 June 2020
Me: I am not interested in the contract expiry, I would like early termination with the associated penalty but keep my number and move ASAP.
UPC: exactly, the earliest you can move your number is 30 June 2020
Me: I am fine paying the entire 12 months x CHF 39 now, so I can port the number.
UPC: No, this is not possible - your number is locked in the system until 30 June 2020, so you must respect the contract.
Me: You don't understand - I am willing to honor the entirety of the contract TODAY, as long as I port my number away from you and never ever deal with UPC...
UPC: 30 June 2020.
That back-and-forth went on for an hour, during which I read the T&C's which say
| Quote: |  | |
| 7. What is your contract term and how can you
terminate it?
The contract shall enter into force upon signature. The
minimum contract term shall commence upon activation of the mobile services, as explained in the contract.
The contract shall remain in force for at least as long as
is stipulated in the contract under the heading contract
term, and shall subsequently continue for an indefinite
period. Upon expiry of the minimum term you may terminate the service in question subject to complying with
2 months notice of termination to the end of a month.
Should you terminate the contract prior to expiry of the
minimum contract term, we shall be entitled to invoice
you for the service charges due until the end of the
minimum term.
Notwithstanding the minimum term, UPC reserves the
right to terminate the contract subject to complying
with 2 months notice of termination to the end of a
month. | |
| | |
Basically, along the lines of we-own-you and you-shall-pay. What is surprising is that even when I accept my err and openly agree to poney up, they still refuse to release and port the number.
Any idea how to end this madness?