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| Your claim makes no sense. At all.
Never attribute to malevolence what can easily be explained by inability unless you have solid proof.
Why would someone, on an emergency line for christ's sake, pretend to not speak your language even though they do? Why would the person listen to multiple attempt if they didn't wan't do use English all along? Did it ever occur to you that what was said was actually the truth?
Uttering some formula like "thank you for calling" or whatever the closing line was doesn't mean anything, it's trivial to memorise some pre-formulated phrases.
Still, your assumption says a lot about you and your sense of entitlement. | |
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I would claim the opposite. It makes perfect sense. The person on the line probably has a basic understanding of English. Not good enough to work in it, but probably does get the point. If the call was switched to English would the person be legally liable to understand the panicky caller correctly... and the operator was obviously not comfortable enough with his English to do so. Same reason why so many EF users need to bring a translator to their RAV appointments although I am really sure most of the advisors there could do the talk in English... they dont want to because they dont want to face the potential legal repercussions if they get it wrong. Unfortunate for any person living in CH who does not speak the local language but part of expat life.