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| I would claim the opposite. It makes perfect sense. The person on the line probably has a basic understanding of English. Not good enough to work in it, but probably does get the point. If the call was switched to English would the person be legally liable to understand the panicky caller correctly... and the operator was obviously not comfortable enough with his English to do so. Same reason why so many EF users need to bring a translator to their RAV appointments although I am really sure most of the advisors there could do the talk in English... they dont want to because they dont want to face the potential legal repercussions if they get it wrong. | |
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Please, what legal liabilities and repercussions do you mean?