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| I would claim the opposite. It makes perfect sense. The person on the line probably has a basic understanding of English. Not good enough to work in it, but probably does get the point. If the call was switched to English would the person be legally liable to understand the panicky caller correctly... and the operator was obviously not comfortable enough with his English to do so. | |
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I agree with your reasoning. But your initial assumption, your Ausgangslage, is incorrect.
OP's claim is literally that the closing came in "perfect English".
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| She does not say that was the only thing he did in English, the thanking I mean. I had the idea that he communicated that he understood the situation and thanked her for reporting. I doubt she would come here and make a rant (on a small scale) if she weren't sure. | |
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Why else would he reply "NEIN" (shouted, reportedly, which makes perfect sense btw) when asked if it's ok for her to use English?
What's Occam's Razor?