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Old 10.01.2020, 10:04
RoastedRhino RoastedRhino is offline
Join Date: Jul 2015
Location: Zurich
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Re: Italian VAT refund

Not every store will give you the money back directly, some of them prefer Global Blue (I assume they also get a commission).

Moreover, since September 2018, the invoice for tax free sales needs to be filed electronically (no more paper invoice + custom stamp). Many stores preferred to switch to Global Blue instead of learning the new system (especially if they don't have a lot of foreign customers).

Good news is that there are some competitors for Global Blue now, maybe the commissions will get a bit lower in the future.
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