View Single Post
  #12  
Old 05.02.2020, 09:46
Chemmie's Avatar
Chemmie Chemmie is offline
Forum Legend
 
Join Date: Sep 2009
Location: Zurich
Posts: 4,132
Groaned at 32 Times in 28 Posts
Thanked 4,920 Times in 2,225 Posts
Chemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond repute
Re: Galaxus / Digitec

Just before Christmas I ordered a bike part and received one which was different. It was probably a mistake on my part (they used a generic picture and were ambiguous/unclear on the specs).

I brought it back, and the cashier was pretty rude about it (kinda expected that). Her boss was a bit more indifferent, but said he would open a claim against the supplier, but it would take some time due to Christmas season.

A few weeks later, called back and said full refund with apologies and informed me that the updated the site with more clear details, pictures, and specs.

I was very pleased with the outcome, and thus they still have my full business.

Just my personal story to share.
__________________
"You have reached the end of you free trial membership at BenjaminFranklinQuotes.com" -Benjamin Franklin
Reply With Quote