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Old 11.02.2020, 22:03
Meerkat33 Meerkat33 is offline
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Re: Weird laundry system, concierge non-responsive

Never heard of such a bizarre system. I think she would hopefully have several copies of the key since it's impossible that people always notify the concierge correctly.
Regarding the missed day, check your contract if it gives you some leverage, if yes and they don't give you your day back I would start a procedure at your conciliation office just to teach them a lesson.
She may have been in the hospital or worse, but if no backup exist such a system should not exist period
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