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Old 12.06.2020, 07:27
Chuff Chuff is offline
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Re: Sunrise Mobile internet unlimited cancellation

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Hi guys,

I've recently order Sunrise Mobile internet unlimited in an attractive price thinking I will give it a shot since there is no minimum duration of the contract. If it will be not fast enough, I will just cancel.

So I've got it yesterday and maximum speed I was able to get was 30 Mbps, which is not satisfying at all (they advertise with 300). I ask them about the cancellation and was really surprised to hear that my contract if for 24 months.

Here is that offer:
https://www.sunrise.ch/en/residentia...unlimited.html

If you take a look it says:
Minimum duration: no minimum duration
Cancellation: The subscription may be terminated at any time with a notice period of 60 days.

When I was talking with their employee through their chat, I send that link that I pasted above to discuss more clearly. Do you know what employee did say? That she cannot open that link. Link to their own website.

I am confused and don't know if that is their policy or they just have a big mess there.

Did someone of you also experienced something like this? For me it is clear that this offer is without minimum duration, but maybe I'm wrong.
It's more than likely that at the time you ordered the big discount was due to you being locked in for 24 months. Always read the small print and terms and conditions at the time you order.

Regarding opening the link, some companies do not give internet access to their call center employees.
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