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Old 06.07.2020, 14:18
Kittster Kittster is offline
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Re: UPC - no English phone support

I had an issue with losing internet connection with UPC and it turned out to be that somewhere in my forest of devices one of them decided to opt for a different IP address to the one that actually works. This shows up as "Connected, no Internet" in your WiFi connection list.

I was able to resolve this by going into DOS and renewing the lease of the IP configuration. This was only found out after a lot of Googling from my side and finally getting a more advanced customer support person on the approximately fifth try of resolving the issue. It now happens again periodically but nobody was able to ascertain what causes it.

Apologies for imprecise language, I am not an IT person, just a "if you Google it, you find the answer eventually" person.
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