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Old 20.10.2020, 00:47
Landers Landers is offline
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Re: Sunrise Mobile internet unlimited cancellation

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Same scenario with me.

My question here is, how did you manage to convince them to cancel without paying the 400+ CHF fee? Did you request speaking with a manager or superior?

I guess you'd have to convince them or a reasonable person that what they have offered is not as described and/or not fit for purpose. If you have records of complaints from February this would help. If you have a convincing argument but telephoning doesn't help, if it were me I'd write to them and stop paying, contesting any Betreibung which might come. If you only just now decide that it's not what you want then you'll probably be unlucky. I find 4G internet to be sufficient for email/ youtube etc but if you're not getting what was sold to you then you have a right to complain.
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