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Old 20.10.2020, 21:00
Trixe Trixe is offline
Join Date: Oct 2020
Location: Geneva
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Re: Sunrise Mobile internet unlimited cancellation

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I guess you took the promotional offer and is stuck with it for 24 months.
I think its very bad practice that they update the conditions as they go along.. clearly from the replies here on EF it was surely not stated before
Actually that aspect doesn't really matter.
I think by law they are required to accept the premature cancelation of a contract, without fees, if the service provided is not up to par.

In cases like mine, the 4G internet connection that's supposed to be provided, is almost non-existent. It's not my fault.

If they want to penalize me with 400CHF for the cancelation, I will refuse to pay and contact the Ombudscom.
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