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Old 21.10.2020, 14:03
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Dinivan Dinivan is offline
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Re: Salt - a carton box for 25 francs

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Your contract rules that other documents form an integral part of it. Including said brochure, their general T&C and their product-specific T&C.

This is what you signed.

Whether you care doesn't matter, the other party will hold you accountable anyway. As you just learned. Your new provider will do likewise, as will others - looking forward to your next complaint on the same issue.
Don't you think that it is precisely because I care that I threw away the damn box? I read the contract carefully. Three salt employees had to defend their case by claiming that a cardboard box is a device as this was the only means they had to justify the price tag. But then there's you, who has no clue at what is included or not in my private contract but are happy to offer your unrequested view nonetheless, thank you for that.
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