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Old 29.10.2020, 10:34
lcdega lcdega is offline
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Location: Zurich
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Hauswart closing communal laundry room

Hi all,

I have recently moved to a new flat and I'm experiencing some troubles with the communal laundry room.
On the contract, which I read carefully before signing, under the point "laundry room" the only limitation written is about the washing time, forbidden between 22:00 and 6:00.

Now, I'm ok with that, but the first time I wanted to do my laundry, I found the door locked without any apparent reason.
I texted the Hauswart lady (which lives in the same building) and after a while I got a text saying that she locks the door because sometimes people do not leave the room clean. Therefore, everytime you want to do your laundry, you have to ask here in advance, ring at her door, go down with her to the laundry room and she will open the door. Same procedure at the end, so she can check if you left everything clean.

What the hell.

BUT then, right after, she texted me again, saying that she changed her mind and she will leave the door open and check from time to time.

Ok, crisis solved, I thought (aside the fact that we do not have a washing plan )

Flash forward two weeks, I go downstairs with my basket and I find the door locked.
Text her, no answer. Ring her bell. No answer.
I got a text in the middle of the night (1 AM) saying that she will open the door the day.

At this point I was a mixed of confused and angry.
I couldn't understand anymore this lady, what she had in mind etc.
We even have a bulletin board at the entrance, she could have posted something there.

The next day I wrote a firm but polite mail to the Hausverwaltung asking to clarify the situation with her.
I got a first email saying they will tell her to stop doing this, but after half an hour I got another one, where they were agreeing with her.

Now, this is very frustrating for me.
Such condition are not stated in the contract and I think that is not fair.
Some weeks I have a pretty irregular schedule due to work and other personal meetings, I cannot plan in advance my laundry and especially I cannot wait for this lady to be home.
Also, I understand the 22:00 to 6:00 rule, but weekends are forbidden too.
This do not make any sense, as the laundry room is in the basement right under the service toilet of the restaurant on the ground floor.

I have already got in touch with the MieterVerband and they replied that unfortunately they understand the situation, but this lady as the legal right to do so.

I was now wondering if somebody else ever had a similar issue or has any tip to give.

Thanks in advance
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