RAV doesn't grant permits, cantonal & federal migration authorities do. I agree though that user "help" is going to have to talk to RAV.

A friend of mine in a similar situation wound up with a dilemma. RAV agreed to continue paying as long as the person had a valid permit and days remaining in the unemployment insurance timeframe (Rahmenfrist?). Cantonal migration authorities said they would grant a permit if RAV would certify in writing that they would continue to pay X amount for Y months. In the end neither side would budge and "promise" to the other. The person had to leave.