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Old 16.01.2021, 17:26
Serena Serena is offline
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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I sent a package to Vail, Colorado. It turns out there are places where US mail doesn’t deliver. I had paid the expensive postage but the packet was returned. Who is responsible for the non-delivery and possible refund?
If you sent your package with Swiss Post then you made a contract with them. You paid them for a service which you didn't receive. So the refund should come from the Swiss Post. They can follow this up with USPS and find out what happened.
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