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Old 07.04.2021, 23:26
hyper hyper is offline
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Location: Basel
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Re: Automatic extension of trial subscription by Mobility

I understand it is mentioned in the fine print of the contract.

To all who have chipped in saying that this is standard in Switzerland - Just because it is a standard practice does not make it right. Legally right, but surely not as a good business practice.

My problem with the whole thing is 2-fold -

1. Firstly, how many folks bother to read the contract and even if normal folks like us do, I doubt we register most of it. I am sure the folks at Mobility (and probably other businesses) are well aware and banking on this.
2. Secondly, the whole process of the automatic renewal is designed to be sly i.e. converting a paid trial into a full annual subscription without explicit consent of the customer. Wording it in the fine print of a contract rather than being upfront with the customer is deceptive.

A good business would want customers to stick or come back to them because of the service; not because one is forced to pay due to the fine print in a contract.
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