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Old 05.06.2021, 00:54
doropfiz doropfiz is offline
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Re: Swiss post added wrong label sent parcel to wrong address - please return

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Not sure what other options I have
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...swiss customs put a completely different name and address over the original label from the previous carrier and tracking number tells me its been delivered to somewhere in 6017 Ruswil, to someone called Marcel.
Since you have that information, write to him, and ask him politely whether he has received your parcel and please to contact you. If you use a post-card, and large print, instead of a letter in an envelope, perhaps the postie will read it, and get it to the right Marcel.

Separately, write a post-card to the Post Office itself, in Ruswil, and ask them for their help in tracing your parcel. Here, you can enter "Ruswil" to find the physical address of their Post Office. https://places.post.ch/

Pehaps this could help, too: https://www.post.ch/en/sending-parcels/damage-or-loss
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