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Old 23.09.2022, 22:33
marcofbbr marcofbbr is offline
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Join Date: Jan 2020
Location: Zurich
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health insurance - traps and troubles

Hi,

I need advice about what to do .

Here is the story:

- moved in CH in July
- applied for Swica insurance (basic+supplementary).
- Swica supplementary insurance was rejected (without providing a reason) so I preferred to move with another insurer. They told me they would have ignored the documentation I signed.
- Requested quotation to Symphany, agreed and signed for application . A feedback was expected in 14 days.
- waited 30 calendar days without receiving any written feedback. My emails are ignored . The reference person for that company only provide reassurance at the phone that the confirmation will arrive soon.
- sent email to cancel my application : denied(at the phone) . They said I signed the application form so I just have to wait because - I am the priority queue- and I will receive the documentation soon.

I am supposed to be insured within 3 months since I arrived in CH but I got trapped by this insurer. Any idea about what I can do in this situation?
Is there any authority I can call to understand how to deal with the situation?
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