| Quote: | |  | |
| Hi,
I need advice about what to do .
Here is the story:
- moved in CH in July
- applied for Swica insurance (basic+supplementary).
- Swica supplementary insurance was rejected (without providing a reason) so I preferred to move with another insurer. They told me they would have ignored the documentation I signed.
- Requested quotation to Symphany, agreed and signed for application . A feedback was expected in 14 days.
- waited 30 calendar days without receiving any written feedback. My emails are ignored . The reference person for that company only provide reassurance at the phone that the confirmation will arrive soon.
- sent email to cancel my application : denied(at the phone) . They said I signed the application form so I just have to wait because - I am the priority queue- and I will receive the documentation soon.
I am supposed to be insured within 3 months since I arrived in CH but I got trapped by this insurer. Any idea about what I can do in this situation?
Is there any authority I can call to understand how to deal with the situation? | |
| | |
Supplementary insurance is not obligatory
No insurance company can deny you basic coverage, they all know this too well !