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Old 21.08.2009, 15:02
kestrel kestrel is offline
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Re: Consumer rights in Switzerland

Hil All

I have a similar though far less serious situation. I bought an LG television from Steg at Dreispitz in Basel and could not get the digital tuner to work. It took me a day or two work out that it was defective and not the result of my incompetence, by which time I had disposed of the packaging.

Steg freely admits that it is defective and will replace it; but that will take a month until they get the same model in. They would have given me another make or model, IF I could have returned the TV in its original packing. The warranty does indeed state this, but I do not think this is a warranty issue.

Does the Swiss equivalent of the UK Sale of Goods Act say anything about having to return goods in their original packaging?

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