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Old 05.01.2010, 08:29
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Re: Advice Needed: legal options against an online business

Get all the evidence as quickly as you can, and then plan your course of action.

my comment about varying your approach will depend on the dates that transactions were made.

How will you feel if you find out your credit card was actually debited *after* you advised them that your booking was cancelled - it wouldn't be the first time this has happened - in companies where the system is pretty crap to start with.
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