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Old 05.01.2010, 09:43
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Re: Advice Needed: legal options against an online business

As others have pointed out, the best course of action is to dispute the charges on your credit card. Note that the charge you should dispute is with 'International Online Travel X', as they are at fault. The hotel could refund your money as a good-will gesture, but they are under no obligation to (and a dispute against them probably won't be upheld by the card issuer.)

The card issuer may ask for further documentation, and they will DEFINITELY want evidence that you tried to resolve this directly with the merchant before raising a dispute. But once they raise the dispute, they are usually very successful at helping reach the 'right' resolution.

If you have a cancellation number issued by 'International Online Travel X', your case is strong. If you can provide a print-out to justify this, then you should be free-and-clear as soon as you dispute the charges with your card issuer.

NB: I'm assuming you used a credit card, not a debit card -- your consumer protections are very different if you used a debit card.

Hope this helps, good luck getting your issue resolved.
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