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Old 08.05.2010, 15:21
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bananafisch bananafisch is offline
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Re: Advice Needed: legal options against an online business

Final update on the topic. I submitted all the paperwork and traceable proof to Amex. They have immediately credited the amount back to my card, but told me that it will take up to 90 days to settle the dispute with the merchant. In case the merchant can prove that I was in the wrong, they will charge the amount to the card again.

The 90 days have passed now and there they did not charge. A few weeks ago they sent me back all the paperwork I submitted, plus some correspondence they collected while investigating, with a letter that the dispute will be settled in my favour. The vendor has 10 days to appeal, if this doesn't happen then all will be final.

Thank you all EF-ers for your feedback and contributions!

bf
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