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Old 24.01.2006, 14:03
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Re: Consumer rights in Switzerland

Hi Richard, editing that post and highlighting the relevant section and hitting the quote button in the editor will make it more readable. The odd line feed would help too..

But actually, this has already been posted earlier in this thread. The URL was:
http://www.admin.ch/ch/d/sr/220/index2.html#id-2-6-2.

I presume you used this URL to copy and paste the text in any case.

But the bottom line, as I stated earlier (and I think you now agree) is that the law is extremely clear in this case - the consumer is in a very strong legal position in this cases. In fact, it seems a little bit too much in favour of the consumer - if I were a retailer I wouldn't be very happy with having to replace an item if it were near the end of the guarantee period. In most places the choice to repair or replace a faulty item is at the discretion of the manufacturer - but in this case it is at the discretion of the consumer!

Mark
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