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Old 07.09.2010, 12:32
wbsch wbsch is offline
Join Date: Sep 2010
Location: zurich
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Re: Consumer rights in Switzerland

Thanks for the information here. We have a problem returning an item that we bought and the owner of the store is telling us that we should not tell them about us going to our legal department because it's in their AGB that company customers doesnt have the right to return the goods purchased doesnt matter for what reason and only the private customers are allowed to. After telling them that asking our legal department is just to inform ourselves of what the laws are here - they offered other solutions and telling us their are kind to do that. The products they sold are defectives!

I find it so UNFAIR - the customer rights in switzerland. How can they put that (right to return goods are only for private customers) on their AGB - and that law in switzerland allows that exception. What is the difference between a company buying something and a private person buying something. And the posts here are right... in Switzerland it takes freaking long time to settle something, handle a complain, and the consumers are left to no choice but to stick to the bad goods they bought and pay for ENTSORGUNG... I can't believe that such a country would have such unfair rules or would have such a terrible system... i expect more from the high tax we're paying here...
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