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Old 28.09.2010, 19:47
NigerianBusinessman NigerianBusinessman is offline
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Re: SwissCaution - the apartment deposit lenders thread

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We've recently moved out of a flat and we used SwissCaution when we moved in. However, now that we're out of the flat, SwissCaution insist that we should continue to pay the insurance fee because they have not received the Sclussbrief(?) from our previous rental agency yet.

Question is, do we have to continue to pay SwissCaution even if we no longer live at that apartment? Our previous rental agency VonGraffenried of Bern is dragging their heels with sending out the Schlussbrief.

Any one able to help?
I have a similar problem. The landlord didn't accept swisscaution so I had to pay the deposit myself.

Now (3 years later) SwissCaution are still giving me BS about it & I've got a bankrupcy order for 500francs or so.

Customer service simply do not want to know. AFAIK the landlord binned the 'certificate'.
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