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Old 25.01.2006, 21:53
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Gav Gav is offline
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Re: Consumer rights in Switzerland

Gav, even though they are repairing the set, the law also allows you to demand compensation for your troubles. I know it is a hassle, and will cause you grief - just pointing out that there is a provision written into the law to compensate the consumer for the inconvience of having to return something.
Just got some good news from the repair shop - the telly is fixed! Unbelievable, that's about 4 working days. Pretty remarkable for anywhere, never mind Switzerland. If all is well, I'll be extremely pleased.

Maybe karma is at work - balancing out the shoddy service of the retailer. Let's see if the repair is good.

[edit] Update: Got the set back and so far so good. Picture looks tip top, maybe better than before (when it was working) though that could be the result of having used a cheap and nasty 14" portable as a substitute for the last week.

Full marks to Sertronics repair shop in Spreitenbach for doing a fast, efficient job. They certainly showed up the retailer who did such a bad one.


Last edited by Gav; 26.01.2006 at 20:52.
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