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  #21  
Old 01.02.2011, 11:54
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Re: Flight cancellation compensation

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If your house is destroyed from a natural disaster, insurances are not covering what it calls ''hand of God'' (in french).
An act of Satan, surely? If I was God, I'd be pretty cheesed off for being blamed for everything bad that happens.
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  #22  
Old 01.02.2011, 12:03
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Re: Flight cancellation compensation

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An act of Satan, surely? If I was God, I'd be pretty cheesed off for being blamed for everything bad that happens.


Maybe insurance companies didn't want to pissed off Satan!

It is an act of God, sorry, I edit it!
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  #23  
Old 01.02.2011, 12:05
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Re: Flight cancellation compensation

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Swiss just got back to me about a flight cancellation just April due to the volcanic ash (to be fair, it took me until August to contact them about it) and stated that they're willing to offer something.

So I scanned in all hotel bills, credit card receipts etc. and sent them off yesterday. The amount is touching on 650 CHF for 5 days hotel accomodation (didn't claim for food, but asked the question is this is possible).

Got a reply this morning, that they're willing to pay 250 CHF per head (for the misses and I) and they're not willing to pay anymore.

Do I have a chance to squeeze them a little, or should I cut and run with this?
Ask them: (FOCA)
http://www.bazl.admin.ch/index.html?lang=en

Your cancellation was due to extraordinary circumstances but I think I heard they would still have to compensate something-

Is 250chf enough, hm...
it's complex your case and really depends on what the european law decided.

Actually... they SHOULD pay you 100% of the hotel but NO compensation:
see here:

Could the presence of volcanic ash in the airspace be considered to be an extraordinary circumstance within the meaning of Article 5.3?

This has yet to be ruled upon by the courts but it seems unlikely that the courts would rule that the presence of volcanic ash is not an extraordinary circumstance within the meaning of Article 5.3.
Examples
Paul planned to travel home to Dublin from Glasgow. He was notified by text that his flight was grounded because of volcanic ash in the airspace above Dublin. He is entitled to reimbursement of his ticket or re-routing at the earliest opportunity or re-routing at his convenience. He is also entitled to meals and drinks reasonable to the length of the delay occasioned by the cancellation. He is entitled to two telephone calls or faxes or emails. If the earliest re-routing will not take place until the following day or week, he is entitled to hotel accommodation and transfers to and from that accommodation and the airport until he is successfully re-routed. He is not however entitled to the monetary compensation as it can be argued that the cancellation has been caused by extraordinary circumstances which could not have been avoided.
Contrast his situation with that of Dan who was also planning to travel to Dublin from Glasgow on the same flight. Dan opted for reimbursement of his flight cost and travelled home independently by hiring a car and taking a ferry to Ireland. He has no automatic right to reimbursement of his costs under the Regulation as his contract with the airline ended when he cancelled his flight.


Source:
http://ec.europa.eu/ireland/contact_...l/index_en.htm

Enjoy,
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  #24  
Old 01.02.2011, 12:10
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Re: Flight cancellation compensation

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Ok me being totally dumb in this matter, please allow me to ask something;

Why should the airlines companies give money back to their customers for a natural disaster or weather condition out of their control?
I find it great if they do, but I would understand if they don't.

If your house is destroyed from a natural disaster, insurances are not covering what it calls ''Act of God'' (in french).

So is it under the airlines responsability to refund people who had been touch by cancellations due to natural circonstances?

How does it work?
Because...
that's the LAW

(and technically its not "money back" its called "Care".

PS: don't cry for them they do have insurances, etc...

And that law is to protect the poor people who can not afford to bribe someone erm I mean to pay in case they are stranded abroad.
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  #25  
Old 01.02.2011, 21:42
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Re: Flight cancellation compensation

Thanks,

To save the back and forth, and potentially more long quasi-legal sounding mails I decided to accept their offer.

It's not a million miles away from what I asking for, so I'm happy with that. I consider discussing it for a couple more weeks and potentially getting no-where not really worth the hassle 100+ CHF

Thanks to everyone who chipped in with advise though - it's appreciated.

Cheers,

Phil.
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