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  #81  
Old 25.12.2010, 17:43
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Re: Swiss - the airline

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I am sure that some people who are still hanging around Heathrow after day 4 or 5 would have little sympathy... And to be honest, in today's travel era a two hour delay is hardly worth a mention.
Ok man. I will send you a pm next time I want to post one of my experiences to make sure it warrants mention.
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  #82  
Old 25.12.2010, 18:00
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Re: Swiss - the airline

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Ok man. I will send you a pm next time I want to post one of my experiences to make sure it warrants mention.
Don't bother man, it's just that you wouldn't want to be considered a whinger, would you man?
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  #83  
Old 25.12.2010, 18:10
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Re: Swiss - the airline

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Don't bother man, it's just that you wouldn't want to be considered a whinger, would you man?
It wasn't a whinge. It was more an informing everyone of something that happened.

I didn't enjoy being in the plane for 2 hours waiting for it to take off but I understood why it was and actually expected it. We all got a free glass of water from Easyjet. Then when the food trolley came there was nothing left because I was in the middle of the plane. I didn't have any cash for a drink and couldn't use my card because I wasn't spending £5. The gave me a glass of coke for free.

In general I was very pleased with the way I was handled, kept in communication and treated on the flight.
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  #84  
Old 25.12.2010, 18:58
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Re: Swiss - the airline

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It wasn't a whinge. It was more an informing everyone of something that happened.

I didn't enjoy being in the plane for 2 hours waiting for it to take off but I understood why it was and actually expected it. We all got a free glass of water from Easyjet. Then when the food trolley came there was nothing left because I was in the middle of the plane. I didn't have any cash for a drink and couldn't use my card because I wasn't spending £5. The gave me a glass of coke for free.

In general I was very pleased with the way I was handled, kept in communication and treated on the flight.
Nope, now that's not a whinge...glad you finally got where you were going ok.
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  #85  
Old 25.12.2010, 21:39
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Re: Swiss - the airline

I've also had great service on Swiss ... only a short trip (to London), but with three kids. The staff were always smiling, and quite happy to bring whatever I, my wife or the kids wanted. They even made helpful suggestions a few times, and were excellent at bringing the special meal one son required (gluten-free) at the time he needed it (since he is also diabetic).
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  #86  
Old 26.12.2010, 19:55
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Re: Swiss - the airline

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My point is that airlines do treat you differently, albeit not perfectly, if you are e.g. an 'elite' member of their membership rewards program. First class passengers have special telephone numbers which are manned by more responsive staff with greater decision making powers/access to a wider range of resources. I simply meant I am realistic enough not to expect an airline to provide me with a lot of help as a lowly economy passenger on a cheap bus to London.

I do think the airports/airlines could do a better job of integrating and prioritising their approach so that the vulnerable (e.g. those without any immediate means to return home for the night or find accommodation themselves) are handled in a more amiable and helpful way. In the meantime anyone setting off on a flight really needs a backup plan/ spare funds to meet these eventualities. There is probably room in the market for an external service provider to set up such assistance for an annual 'insurance' fee whereby e.g. a passenger is guaranteed accommodation and transport to it independently of what the airlines may or may not arrange.

I feel sorry for the OP's daughter getting caught up in this. I feel less sorry for people who whinge about Easyjet not paying for 3 nights accommodation after flight disruption when they only stumped up tuppence for the flight in the first place.
I have never been in "elite" etc..... so can hardly offer expert knowledge about this. But I often got upgraded into business-class (strange with a 25% (75% discount ticket) but it was thanks to my approach to treat those folks as colleagues. That approach worked for decades and in case of doubt put me above "superior" passengers.

Then, please realize that the personnel at those "special telephone numbers" in such exceptional circumstances do NOT have "exceptional" information but the same crap as everybody.

My personal experience is that you as an economyclass passenger get the same attention as a first-class passenger, except that he get a free-of-charge spirit in a comfortable saloon-chair while you only get offered some standard stuff in a standard place with wood-chairs. But a distant relative of me right in the midst of the trouble in Düsseldorf, due to a flight-cancellation got a voucher for an overnight-stay in the Düsseldorf-Hilton with full service in every regard. Do NOT tell him that EasyJet is not generous if it really matters !

And be aware of the fact that you, also when flying first class
A) will not get into touch with "decision-makers"
+
B) that also the "decision-makers" are eager to get more information !
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  #87  
Old 26.12.2010, 20:15
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Re: Swiss - the airline

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Swiss are one of the worst airlines i ever flew with, totally un professional and aggressive staff with no sense of professionalism at all.

Last time i flew with them all the way to singapore, the staff slept during all the flight, i had to wake up a cc to ask for water which is normally provided every hour on long hauls, the B**** was furious as if it's my mistake that i'm dehydrated , once i landed in singapore, first thing was writing official complain to Swiss and changing my flight back with Etihad and had a free upgrade to business when they knew how frustrated i am.....now this is what i call service.

Since that day i refuse to board on Swiss flights even if it's free.
I have been a heavy critic of Swissair and Swiss, BUT all of their stewards/stewardesses asleep all the the time on a long-haul flight is simply not to be believed. Suppose that you just picked onto one of those on rest. And with many many airlines incl Swissair/Swiss, I have NEVER met any agressive one. While I have seen mistakes to happen. As I am doing mistakes at times myself, being one of the few in this world who commit the sin to make mistakes , I always was tolerant !

And I fail to see why you expect exceptional things from Swissair/Swiss. I almost 30 years ago agreed with a German working at United Arab Airlines / EgyptAir that at Swissair "dort sitzt der Abschaum" ! It clearly was not objective but our quite personal observation. For Ethihad, and you sitting in Geneve, it was a unique chance to place themselves nicely into your regard. I can say about Ethihad Cargo, that they are acceptable, but miles away from being "professional". For professional servce, contact Emirates of Dubai !
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  #88  
Old 26.12.2010, 20:20
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Re: Swiss - the airline

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I've also had great service on Swiss ... only a short trip (to London), but with three kids. The staff were always smiling, and quite happy to bring whatever I, my wife or the kids wanted. They even made helpful suggestions a few times, and were excellent at bringing the special meal one son required (gluten-free) at the time he needed it (since he is also diabetic).

The bord-service of Swissair and Swiss for decades was and is great. They only, until Lufthansa took over, had problems with organisation, planning and carry things through
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  #89  
Old 26.12.2010, 21:05
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Re: Swiss - the airline

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I have never been in "elite" etc..... so can hardly offer expert knowledge about this.
Then why continue by rubbishing my own comments which I can assure you are quite valid? Strange... But Merry Christmas all the same!
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  #90  
Old 26.12.2010, 21:14
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Re: Swiss - the airline

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Then why continue by rubbishing my own comments which I can assure you are quite valid? Strange... But Merry Christmas all the same!
I have to agree with Swissmountainair that Elites do get treated better and that is because in order to become an "elite" you have to demonstrate a certain amount of loyalty. Generally as a Gold card holder with Lufthansa/Swiss I do get certain privileges such as easier check-in, a guaranteed seat at certain fares and a higher "overnight" rate if they lose my bags. Generally the contact number that I have is meant to be more responsive than the general number, although past experience has proven that this is not always the case....

And Wollishofener, if you are flying around with 25% tickets then those are probably ID tickets and that is a completely different ball game. In that case, an undemanding attitude will get you a long way.
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  #91  
Old 26.12.2010, 22:42
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Re: Swiss - the airline

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Then why continue by rubbishing my own comments which I can assure you are quite valid? Strange... But Merry Christmas all the same!
I am NOT rubbishing your comments, but I am correcting them, which is a difference ............
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  #92  
Old 26.12.2010, 23:01
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Re: Swiss - the airline

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I have to agree with Swissmountainair that Elites do get treated better and that is because in order to become an "elite" you have to demonstrate a certain amount of loyalty. Generally as a Gold card holder with Lufthansa/Swiss I do get certain privileges such as easier check-in, a guaranteed seat at certain fares and a higher "overnight" rate if they lose my bags. Generally the contact number that I have is meant to be more responsive than the general number, although past experience has proven that this is not always the case....

And Wollishofener, if you are flying around with 25% tickets then those are probably ID tickets and that is a completely different ball game. In that case, an undemanding attitude will get you a long way.
A) I tried to make it understood that those folks treating firstclass passengers may be trained to be more polite and more of style, BUT that they in essence do not give their customers a single point more real info ! While of course, higher booking classes result in a higher priority rating when it comes to re-bookings is obvious.

B) right, with those ID tickets you in principle are almost the lowest class in theory but in actual reality, if you play your cards right, are on the top of everything ! But I played that "among colleagues game" also when having a ticket through a travel agent. And when they at the counter get the feeling "oh he understands my problem and is on my side" half the battle and most of the war is won !

C) "not always the case" is exaxctly what I am talking about
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  #93  
Old 10.01.2011, 23:23
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Re: Swiss - the airline

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The bord-service of Swissair and Swiss for decades was and is great. They only, until Lufthansa took over, had problems with organisation, planning and carry things through
This...In an ideal world, I'd travel only with BA, Swiss or Emirates
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  #94  
Old 10.01.2011, 23:33
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Re: Swiss - the airline

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This...In an ideal world, I'd travel only with BA, Swiss or Emirates
And Qantas
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  #95  
Old 14.09.2011, 17:59
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Re: Swiss - the airline

Why does swiss keep suggesting return flights via geneva->zrh when I book outgoing flights from Zurich? In most cases it seems it would take longer than just getting the train.

They're cheaper than the direct flights to Zurich, but why can't I book it to just Geneva, save the transfer, and then take the train? I don't want to sit in airports or airplanes a minute longer than I have too.

Guess I'll try calling them, or am I wasting my time?

Last edited by cyrus; 14.09.2011 at 18:13.
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  #96  
Old 14.09.2011, 18:07
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Re: Swiss - the airline

The shortest and, imo, the most stupid flight I've done is from Zurich to Basel.

I was re-routed due to issues flying London City to Basel. Heathrow flights only went to Zurich so I was ready to take the train from there. But no, I was to fly from Zurich to Basel.
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  #97  
Old 14.09.2011, 18:10
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Re: Swiss - the airline

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The shortest and, imo, the most stupid flight I've done is from Zurich to Basel.

I was re-routed due to issues flying London City to Basel. Heathrow flights only went to Zurich so I was ready to take the train from there. But no, I was to fly from Zurich to Basel.
they tried to do that to me once. I told them to sod off, I'm taking the train. At least with a train you have more control.
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  #98  
Old 14.09.2011, 18:26
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Re: Swiss - the airline

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At least with a train you have more control.
Based on most of the posters on EF, I really hope that isn't the case!!!
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Old 15.09.2011, 01:30
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Re: Swiss - the airline

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Why does swiss keep suggesting return flights via geneva->zrh when I book outgoing flights from Zurich? In most cases it seems it would take longer than just getting the train.

They're cheaper than the direct flights to Zurich, but why can't I book it to just Geneva, save the transfer, and then take the train? I don't want to sit in airports or airplanes a minute longer than I have too.

Guess I'll try calling them, or am I wasting my time?
It's called giving the passenger choice.
Ahem.
Correction: it's called sophisticated state-of-the-art Yield Control Management Journey Control and it employs people like me.

Hey, it's got a wiki

http://en.wikipedia.org/wiki/Yield_management

Quote
Robert Crandall, former Chairman and CEO of American Airlines, gave Yield Management its name and has called it "the single most important technical development in transportation management since we entered deregulation." [2]

Basically, you might be filling otherwise empty seats GVA-LHR or the direct ZRH flights could be full in the cheaper selling classes.

GVA-ZRH is a cute flight, not quite as good a view as any flight into Lugano, but get a seat on the right hand side and enjoy the mountain views.

Rant mode on:

It doesn't surprise me, but it does slightly disappoint me having worked in the business for 25 years that people take it for granted that flying higher than Mount Everest and faster than anything else on Planet Earth and don't enjoy the views and chill-out.

Ah - yes, I do know the downsides: "take your shoes off, and your belt. Stand inside this X-Ray machine, "Government rules Sir, no exceptions". I'll have that PET bottle please, it's a risk to flight safety. (So, 2 continuously controlled massive fuel explosions known as turbofan Engines are OK then are they) Here's a cold croissant and a tiny serviette, sorry your knees are wedged in that position for the next 10 hours. Let me scan your passport 3 times and stare at you severely. I'm not sure I should let you in to Heathrow even if you are British "

Rant mode off
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  #100  
Old 15.09.2011, 10:33
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Re: Swiss - the airline

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It's called giving the passenger choice.
Ahem.
Correction: it's called sophisticated state-of-the-art Yield Control Management Journey Control and it employs people like me.

Hey, it's got a wiki

http://en.wikipedia.org/wiki/Yield_management

Quote
Robert Crandall, former Chairman and CEO of American Airlines, gave Yield Management its name and has called it "the single most important technical development in transportation management since we entered deregulation." [2]

Basically, you might be filling otherwise empty seats GVA-LHR or the direct ZRH flights could be full in the cheaper selling classes.

GVA-ZRH is a cute flight, not quite as good a view as any flight into Lugano, but get a seat on the right hand side and enjoy the mountain views.

Rant mode on:

It doesn't surprise me, but it does slightly disappoint me having worked in the business for 25 years that people take it for granted that flying higher than Mount Everest and faster than anything else on Planet Earth and don't enjoy the views and chill-out.

Ah - yes, I do know the downsides: "take your shoes off, and your belt. Stand inside this X-Ray machine, "Government rules Sir, no exceptions". I'll have that PET bottle please, it's a risk to flight safety. (So, 2 continuously controlled massive fuel explosions known as turbofan Engines are OK then are they) Here's a cold croissant and a tiny serviette, sorry your knees are wedged in that position for the next 10 hours. Let me scan your passport 3 times and stare at you severely. I'm not sure I should let you in to Heathrow even if you are British "

Rant mode off

Thanks for the link, I have always just stared at my screen in intense anger when I have to make my pilgrimage to LOndon and the only flight options left are indirect flights going to london or returning from London. Thankfully, the one time *touch wood* I had to do this and I turned up at LCY, I was told this awkward flight to Geneva and then onward to Zurich was over weight. Cue my surprised look, I thought these stop over flights were supposed to be half empty which is why you do it in this stopover fashion. Any way, I was asked politely if I did not mind if they put me on the next flight in ten minutes which was direct to Zurich instead so phew dodged that bullet. Funny thing is the direct flight was quite empty.

In terms of annoying airport rules of searching, I used to whinge about this till I went to Israel on holiday. Now I do not whinge about it anymore. I was basiclly violated at Ben Gurion Airport all in the name of flight safety. By the time the airport staff were done searching through my belongings, I was left with no dignity. Never in my life could I have been ready for what I was subjected to at Ben Gurion. Took off my pants, took out the battery in my camera, went through my phone, my pictures, my music, took of my shoes, socks, couldn't use my noise cancelling headphones because it was big and did not have the time to scan it so it had to stay in the checked in bag, made me go to the luggage loading area part of the airport (pretty cool walking through parts of the airport you never see - a lot more goes on behind there you know hehe), made me take off my jacket even though it was a night flight and it gets terribly cold on night flights. I protested about that and they gave it back to me thankfully. Told me I was allowed one book and one phone so my business phone was left switched on and in my checked baggage which was obviously silly of them. Then came the nook and cranny search. And the questions. Oh my my, the questions. What day is rest? what day you work? what day is rest again? What day is Shabat? Do you go with your mum or dad to synagogue or mosque?(erm none), Why have you never visited israel before? What is your itinery? What day do you consider holy day? Anything dangerous in your bag (and this was after they searched, and I mean search and nit combed through every single item in my small luggage, thankfully i packed clean boxers including my cheeky batman,)? What music do you listen to? Why Tel Aviv - er hot chicks and good night life and I plan to float on the dead sea (guy liked my answer, i think)? A couple of stares and a cheeky wink, I was let to go back to join others, by which time it was time to board. On the way back from Tel Aviv, i thought I was prepared but again, left me a bit flustered. Did I feel any safer on the flight going there and coming back, not really because I was still too angry from the checks which I understood had to be done, but I wish they did the same to everybody. It has really put me off going back to Israel for holiday. Though I had fun, the airport experience left a really nasty mark. Now I am more happy to just leave my belt, jacket, keys, laptop and watch in the plastic tray with the nice smiling official and walk through the metal detector and pick up my belongings on the other side, because the alternative is just unbearable.

Last edited by mrstarks; 15.09.2011 at 10:58.
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