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Old 01.01.2011, 23:15
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Re: [SOS] Need help on Edreams flight booking scam

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Two comments:

1. I have bought extensively from eDreams (not for 2 years, but before than, when I lived in Spain). Simple and complex bookings - multi-leg trips with children, requesting bulkhead, etc. They got on the phone and spent literally hours helping me. When there was a problem with a charge they corrected it, two times they gave me a voucher (20 euros or so) as an excuse. So, in the past, I had a good experience with them, and in Spain generally they are well regarded.

2. A bit off topic but 1 month ago Grimaldi lines charged me 4 times for a ferry ticket. When I got my credit card bill, I called them and they acknowledged the problem and told me they would cancel the payment. Fast forward 2 weeks, lots of calls, they did not. Called bank (UBS), credit card I use also for business travel (to 10's of thousand CHFs there per year) and they told me 'nothing we can do if the vendor does not cancel the charge, we only stand in the middle'. I was surprised by this, I thought I was protected. Monday (after 2 more calls) Grimaldi finally credited my credit card, but I had to pay UBS the 1000 CHF in December and this will be returned to me in January. Again, much to my surprise. I wrote my UBS rep about this and asked her for how to cancel the credit card, which I will if they don't offer me a better explanation.
I ordered something online from the US with my UBS credit card. The company kept on delaying the sending of the goods, so I phoned UBS and they cancelled the charges without any problem. As an added safety measure I also cancelled my credit card and ordered a replacement from them.

Maybe you just got the wrong perso.n on the phone ( or I did! )
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Old 07.01.2011, 15:22
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Re: [SOS] Need help on Edreams flight booking scam

I also had to have charges disputed on my UBS credit card, and they were very efficient. They sent a form to me, which I filled out, and then they sent a second form that I had to sign (an affidavit stating that the charges were fraudulent and that I had not given my credit card to anyone). While this was all being worked out, I only paid the charges that I wasn't disputing.

Does sound like you got a rotten rep...
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