Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 06.01.2011, 21:31
mirror's Avatar
Junior Member
 
Join Date: Oct 2010
Location: Zurich
Posts: 58
Groaned at 12 Times in 3 Posts
Thanked 11 Times in 7 Posts
mirror has made some interesting contributions
Awful experience in Interdiscount. Do they have the right to check my bag?

Today I went to Bel air city in Geneva to buy presents for my family, as I am going home this month. I bought a bag for my mom and packed it in another bag. I was shopping happily. Then I went into the Interdiscount XXL. I was wondering around, trying to find a multitool for my dad, and a kettle for myself. Unfortunately I didn't find anything good, so I was leaving. At the door the security man stopped me and asked first in french and then in english "can you open your bad please?". I am a little angry, and asked if he checked everyone, in the proper way I think. Then he said "no english" and asked in english again if I can open my bag. I feel a little sorry because I didn't buy anything in the shop so I opened my bag and let the guy checked it. There was no sorry, or a kind smile. After the checking I asked again if he will check the bag of the others, he said (exactly) "I said no speaking english". The I left rudely without saying another word.

I have been in Geneva for three months. I feel great about the city and local culture. I am convincing my wife what a great place it is, although we have to live on a tight budget. I didnt feel any discrimination of skin colors, etc. Now, I don't know how to explain to my wife that my bag is checked. I don't know if I will go to that Interdiscount again. I don't even know if I will still go shopping carrying a bag again. I don't feel safe here any more. I got a lot of help in this forum since I came to suisse. So, man, please tell me, do they really have the right to check my bag? What will you do if your bag is checked?
Reply With Quote
The following 3 users would like to thank mirror for this useful post:
The following 10 users groan at mirror for this post:
  #2  
Old 06.01.2011, 21:36
Forum Veteran
 
Join Date: Jan 2008
Location: Near Luzern
Posts: 1,861
Groaned at 147 Times in 85 Posts
Thanked 2,602 Times in 1,112 Posts
Patxi has a reputation beyond reputePatxi has a reputation beyond reputePatxi has a reputation beyond reputePatxi has a reputation beyond reputePatxi has a reputation beyond reputePatxi has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

That's nothing. I got a cavity search at Ochsner Sport the other day and all they found was a nickel (which was mine!). I got over it and I'm sure you will as well.
Reply With Quote
The following 7 users would like to thank Patxi for this useful post:
  #3  
Old 06.01.2011, 21:40
Joey82's Avatar
Forum Veteran
 
Join Date: Sep 2009
Location: Belgium, formerly Frick AG
Posts: 1,703
Groaned at 8 Times in 8 Posts
Thanked 1,414 Times in 795 Posts
Joey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Damn French side of Switzerland ( sorry i'm from the Flemish side of Belgium, its in my blood)

Maybe he had a bad day or so? never got my bags checked on the German side i have to say..

I'm sure he had the right to check it , but being friendly won't harm anyone..its not like you went in the store looking like this..or did you?


Last edited by Joey82; 06.01.2011 at 21:51.
Reply With Quote
  #4  
Old 06.01.2011, 21:50
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,131
Groaned at 170 Times in 153 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

I don't understand the problem. You went into a shop and for whatever reason the security wanted a quick look in your bag as you were leaving. You showed him, it was empty (well, apart from stuff you'd bought elsewhere) and the story ends.

Where's the issue?
Reply With Quote
  #5  
Old 06.01.2011, 21:52
NatsBrit's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Lausanne / Weybridge UK
Posts: 501
Groaned at 10 Times in 5 Posts
Thanked 241 Times in 166 Posts
NatsBrit is considered knowledgeableNatsBrit is considered knowledgeableNatsBrit is considered knowledgeable
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
Today I went to Bel air city in Geneva to buy presents for my family, as I am going home this month. I bought a bag for my mom and packed it in another bag. I was shopping happily. Then I went into the Interdiscount XXL. I was wondering around, trying to find a multitool for my dad, and a kettle for myself. Unfortunately I didn't find anything good, so I was leaving. At the door the security man stopped me and asked first in french and then in english "can you open your bad please?". I am a little angry, and asked if he checked everyone, in the proper way I think. Then he said "no english" and asked in english again if I can open my bag. I feel a little sorry because I didn't buy anything in the shop so I opened my bag and let the guy checked it. There was no sorry, or a kind smile. After the checking I asked again if he will check the bag of the others, he said (exactly) "I said no speaking english". The I left rudely without saying another word.

I have been in Geneva for three months. I feel great about the city and local culture. I am convincing my wife what a great place it is, although we have to live on a tight budget. I didnt feel any discrimination of skin colors, etc. Now, I don't know how to explain to my wife that my bag is checked. I don't know if I will go to that Interdiscount again. I don't even know if I will still go shopping carrying a bag again. I don't feel safe here any more. I got a lot of help in this forum since I came to suisse. So, man, please tell me, do they really have the right to check my bag? What will you do if your bag is checked?

Hi Mirror

Unfortunately it's not that uncommon here - in some ways I am surprised that you have not already seen the discrimination, especially of people of colour. Having said that it's a great place to live and some would say it's a small price to pay.

Cheers
Nats
Reply With Quote
This user would like to thank NatsBrit for this useful post:
  #6  
Old 06.01.2011, 21:52
Joey82's Avatar
Forum Veteran
 
Join Date: Sep 2009
Location: Belgium, formerly Frick AG
Posts: 1,703
Groaned at 8 Times in 8 Posts
Thanked 1,414 Times in 795 Posts
Joey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
I don't understand the problem. You went into a shop and for whatever reason the security wanted a quick look in your bag as you were leaving. You showed him, it was empty (well, apart from stuff you'd bought elsewhere) and the story ends.

Where's the issue?
There you go, its all logical , he stopped you to check your bags, didn't find anything and was disappointed,hence angry as he works on commission

Last edited by Joey82; 06.01.2011 at 22:25.
Reply With Quote
The following 2 users would like to thank Joey82 for this useful post:
  #7  
Old 06.01.2011, 21:54
Ittigen
 
Posts: n/a
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Answer: only the police have the right to look inside your bag, or search your clothes.

But: if you don't let security look inside, he can hold you, on suspicion, until the police arrive and search you.

Because: at or near the entrance is a row of lockers, where you can store your bags free of charge, until you have done your shopping.
Otherwise ask at the checkout where you can store them.

Don't feel too bad about it. On camera you were "Wandering about looking for something to steal".

My son has an expensive jacket with a metal mesh in the lining. As he left Media Markt the alarms went off, and he was stopped and (voluntarily) searched.

Last edited by Ittigen; 06.01.2011 at 22:47.
Reply With Quote
The following 5 users would like to thank for this useful post:
  #8  
Old 06.01.2011, 22:02
Kamarate's Avatar
Forum Veteran
 
Join Date: Jan 2010
Location: Neuchatel
Posts: 1,914
Groaned at 57 Times in 38 Posts
Thanked 1,619 Times in 685 Posts
Kamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

I always get really paranoid when I go into shops with a bag here. In Spain (at least where I lived), you HAD to leave your bag at the entrance to the shop. I didn't know this little rule and, when I first arrived, I went in there carrying a bag which had a bottle of Sanex in which I'd bought from a pharmacy (price sticker on, receipt with it). They searched me in front of a load of people, treated me like a criminal, pulling out the bottle of Sanex and accusingly asking me where I'd bought it (basically all but explicitly saying I stole it). However, I have been in Coop near Zurich HB with a full backpack many times and no-one has stopped me at all.

Got away with nicking loads of stuff.
Reply With Quote
This user would like to thank Kamarate for this useful post:
  #9  
Old 06.01.2011, 22:20
Papa Goose's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: was Ägeri now Froggeri
Posts: 3,725
Groaned at 191 Times in 160 Posts
Thanked 4,308 Times in 1,822 Posts
Papa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
Today I went to Bel air city in Geneva to buy presents for my family, as I am going home this month. I bought a bag for my mom and packed it in another bag. I was shopping happily. Then I went into the Interdiscount XXL. I was wondering around, trying to find a multitool for my dad, and a kettle for myself. Unfortunately I didn't find anything good, so I was leaving. At the door the security man stopped me and asked first in french and then in english "can you open your bad please?". I am a little angry, and asked if he checked everyone, in the proper way I think. Then he said "no english" and asked in english again if I can open my bag. I feel a little sorry because I didn't buy anything in the shop so I opened my bag and let the guy checked it. There was no sorry, or a kind smile. After the checking I asked again if he will check the bag of the others, he said (exactly) "I said no speaking english". The I left rudely without saying another word.

I have been in Geneva for three months. I feel great about the city and local culture. I am convincing my wife what a great place it is, although we have to live on a tight budget. I didnt feel any discrimination of skin colors, etc. Now, I don't know how to explain to my wife that my bag is checked. I don't know if I will go to that Interdiscount again. I don't even know if I will still go shopping carrying a bag again. I don't feel safe here any more. I got a lot of help in this forum since I came to suisse. So, man, please tell me, do they really have the right to check my bag? What will you do if your bag is checked?
Yes they can ask to check, and should you refuse hold you until the rozzers appear, probably non to pleased at having had there time wasted, and if I'm asked I'll show them what in my bag... what is the problem here. Why would being asked to have your bag checked make you feel suddenly unsafe, or have I missed something
Reply With Quote
The following 3 users would like to thank Papa Goose for this useful post:
  #10  
Old 06.01.2011, 22:22
Kamarate's Avatar
Forum Veteran
 
Join Date: Jan 2010
Location: Neuchatel
Posts: 1,914
Groaned at 57 Times in 38 Posts
Thanked 1,619 Times in 685 Posts
Kamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Maybe it was the manner in which the search was conducted. Reading back my post, it doesn't sound like an unreasonable thing to do, but it was the tone of voice and the judgemental, scornful "guilty until proven innocent" expressions I was receiving at the time that I found utterly humiliating. Maybe OP's situation was something similar?
Reply With Quote
  #11  
Old 06.01.2011, 22:28
Joey82's Avatar
Forum Veteran
 
Join Date: Sep 2009
Location: Belgium, formerly Frick AG
Posts: 1,703
Groaned at 8 Times in 8 Posts
Thanked 1,414 Times in 795 Posts
Joey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
Maybe it was the manner in which the search was conducted. Reading back my post, it doesn't sound like an unreasonable thing to do, but it was the tone of voice and the judgemental, scornful "guilty until proven innocent" expressions I was receiving at the time that I found utterly humiliating. Maybe OP's situation was something similar?
I agree ,it is freaky when some wanna be shop cop who never made it through the test ask's to see your personal belongings.
In an airport yes, but in a shop.. then again if you have nothing to hide there is nothing to be worried about

Not sure but they can only " look ", and not touch the bag,is that correct? they don't have the right to dive in and take stuff out, if items need to be removed by the owner untill empty, they can ask you todo that.

Quote:
View Post
That's nothing. I got a cavity search at Ochsner Sport the other day and all they found was a nickel (which was mine!). I got over it and I'm sure you will as well.
Never mind the bag check, I'm more worried where Patxi stores money
Get a wallet, that is no place to keep a nickel ! talking about dirty money ..
__________________
Buying or selling a boat worldwide ? check out here
Reply With Quote
This user would like to thank Joey82 for this useful post:
  #12  
Old 06.01.2011, 22:32
ximix's Avatar
Forum Veteran
 
Join Date: Aug 2010
Location: UK (formerly Zurich)
Posts: 2,098
Groaned at 22 Times in 21 Posts
Thanked 2,315 Times in 1,179 Posts
ximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

I wouldn't even give it a moment's further thought. It can happen to anyone, anywhere, anytime. No crime committed and nothing to hide, then no problem. Let them search away. Forget about it and move on.
Reply With Quote
The following 4 users would like to thank ximix for this useful post:
  #13  
Old 06.01.2011, 22:38
Kamarate's Avatar
Forum Veteran
 
Join Date: Jan 2010
Location: Neuchatel
Posts: 1,914
Groaned at 57 Times in 38 Posts
Thanked 1,619 Times in 685 Posts
Kamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
if you have nothing to hide there is nothing to be worried about
Not entirely true... I refer you to my Sanex story! Price sticker on (from a pharmacy, not from a supermarket, which doesn't use stickers) AND a receipt from the pharmacy stating clearly what I'd bought and the price matching the sticker... yet still facing an aggressive inquisition in front of a crowd of people making me look like a common thief (it didn't help that, at the time, my Spanish could have been significantly better). Being innocent doesn't always help [/traumatic memory]
Reply With Quote
  #14  
Old 06.01.2011, 22:45
transition
 
Posts: n/a
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

I went into Data Quest the other day, bought something (small) & they didn't de-activate the tag so the alarm went off as I went out of the door. Everyone was staring at me so I laughed as a sales assistant approached me (back in the store). I showed them my receipt for the item, they apologized & I laughed some more...

Then I left again & the alarm didn't go off.
Reply With Quote
  #15  
Old 06.01.2011, 22:46
mirror's Avatar
Junior Member
 
Join Date: Oct 2010
Location: Zurich
Posts: 58
Groaned at 12 Times in 3 Posts
Thanked 11 Times in 7 Posts
mirror has made some interesting contributions
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
I'm sure he had the right to check it , but being friendly won't harm anyone..its not like you went in the store looking like this..or did you?

Noo.. I am holding two bags.. I was in a mess though. Next time I go shopping I will shave first
Reply With Quote
The following 2 users would like to thank mirror for this useful post:
  #16  
Old 06.01.2011, 22:46
Joey82's Avatar
Forum Veteran
 
Join Date: Sep 2009
Location: Belgium, formerly Frick AG
Posts: 1,703
Groaned at 8 Times in 8 Posts
Thanked 1,414 Times in 795 Posts
Joey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
Not entirely true... I refer you to my Sanex story! Price sticker on (from a pharmacy, not from a supermarket, which doesn't use stickers) AND a receipt from the pharmacy stating clearly what I'd bought and the price matching the sticker... yet still facing an aggressive inquisition in front of a crowd of people making me look like a common thief (it didn't help that, at the time, my Spanish could have been significantly better). Being innocent doesn't always help [/traumatic memory]
But there you said it, you had nothing to hide, you had a bottle and a receipt to prove it, what more does the shop cop need?

The shop cop should be friendly also,there is no reason why he should be upset you or anyone else.. did you end up sending a complaint to the shop or security company?

Its one thing asking to see your bag , it's another thing to be rude.
Afterall you are a customer, that would put me off going back ever again if he didn't apologise.
Reply With Quote
  #17  
Old 06.01.2011, 22:47
dawiz's Avatar
Forum Legend
 
Join Date: Dec 2006
Location: Ostschweiz
Posts: 4,112
Groaned at 96 Times in 46 Posts
Thanked 2,050 Times in 1,191 Posts
dawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
Today I went to Bel air city in Geneva to buy presents for my family, as I am going home this month. I bought a bag for my mom and packed it in another bag. I was shopping happily. Then I went into the Interdiscount XXL. I was wondering around, trying to find a multitool for my dad, and a kettle for myself. Unfortunately I didn't find anything good, so I was leaving. At the door the security man stopped me and asked first in french and then in english "can you open your bad please?".
had a similar experience at Mediamarkt in Basel. When I left the store without buying anything, one of the lane-alarms went off (probably not mine, but nobody bothered checking). I was stopped by some 6 foot security bimbo (at least I believe he was the official security guy, as he wasn't wearing a uniform or a name-tag). He told me to follow him into some back room. There, he first told me to empty my bag. I did - he found nothing. Than he told me to empty my pockets. Nothing again. Than that son of a bitch actually gave me a pat-down. After he, again, found nothing (not to my surprise, of course), he simply shoved me out of the door, without apologizing.

needless to say, I wrote to the Mediamarkt's German mother company and threatened them to initiate legal action (after I had already called my law insurance company's lawyer - who told me that those security guys don't have any right to check you at all and that one should always call the police if they want to check your bags). In the end, I got an official apology from the company and a gift-certificate. I also noticed a couple days later that the security guy had been replaced with someone else.

Peter
Reply With Quote
The following 6 users would like to thank dawiz for this useful post:
  #18  
Old 06.01.2011, 22:48
transition
 
Posts: n/a
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
Noo.. I am holding two bags.. I was in a mess though. Next time I go shopping I will shave first
OOOooh dear, they are shavist are they?
Reply With Quote
The following 3 users would like to thank for this useful post:
  #19  
Old 06.01.2011, 22:48
mirror's Avatar
Junior Member
 
Join Date: Oct 2010
Location: Zurich
Posts: 58
Groaned at 12 Times in 3 Posts
Thanked 11 Times in 7 Posts
mirror has made some interesting contributions
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
I don't understand the problem. You went into a shop and for whatever reason the security wanted a quick look in your bag as you were leaving. You showed him, it was empty (well, apart from stuff you'd bought elsewhere) and the story ends.

Where's the issue?
The issue is I don't know he has the right. And I don't feel comfortable being checked in front of others
Reply With Quote
This user would like to thank mirror for this useful post:
  #20  
Old 06.01.2011, 22:50
Kamarate's Avatar
Forum Veteran
 
Join Date: Jan 2010
Location: Neuchatel
Posts: 1,914
Groaned at 57 Times in 38 Posts
Thanked 1,619 Times in 685 Posts
Kamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond reputeKamarate has a reputation beyond repute
Re: Aweful experience in Interdiscount. Do they have the right to check my bag?

Quote:
View Post
But there you said it, you had nothing to hide, you had a bottle and a receipt to prove it, what more does the shop cop need?

The shop cop should be friendly also,there is no reason why he should be upset you or anyone else.. did you end up sending a complaint to the shop or security company?

Its one thing asking to see your bag , it's another thing to be rude.
Afterall you are a customer, that would put me off going back ever again if he didn't apologise.
I dare say the shop cop did need something else - needed to feel like a man, so reducing a (then) 21-year-old girl to an embarrassed, emotional wreck is obviously the way to go. (Needless to say I am no longer this feeble). It was my local supermarket, I sort of had no choice but to go back. Anyway, it was in Spain, I dare say I shan't be visiting it again any time soon
Reply With Quote
This user would like to thank Kamarate for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Sharing my awful experience-I thought we gather here because we love dogs!? Mojito K Complaints corner 16 09.03.2010 15:05
Permit (check), House (check), Friends.... MissH Introductions 5 10.04.2009 16:14
One of those awful moments in Switzerland.... Guest Daily life 131 03.06.2008 11:05


All times are GMT +2. The time now is 23:04.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0