I have submitted my permit renewal form signed by my employer to OCP since July 2010 and they've been examining it to get my C permit, they sent me + my ex a letter asking some questions about our relation,...etc which we both responded to and sent back.

I called them last week to ask about the my permit status and have been told that my professional status is unemployed which is not true and my employer actually signed and stamped the form, then received an email later the same day saying my ex didn't send the letter which actually we did together.

2 days later i received payment slips from the taxation for 2011 taxes, i called them back to say i'm taxed at source and they ask me if i'm actually employed, then they told me cause i have a C permit which i don't, finally he said because i'm married which i'm not since over a year and finally the guy told me i don't understand why i received this and should check with the OCP as it's seems the information they have and communicating is wrong.

I'm going on Monday with all my papers but seriously these people working at the OCP are so f***ed up

Any advice on such situation?

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Silence is an argument carried out by other means.

Breathe. Smile. Never make them feel like it's their fault and that you think they are a bunch of unprofessional jokes. Often it's really not their fault, the communication gets difficult in overly bureaucratic systems. If you can deal with supervisors, do. Keep everything documented, with dates, you should make copies of everything that gets handed to them.

And to add to Musicchick's great advice - always get the name of who you deal with - so at least you have someone to refer back to..

Thanks for the advice, of course i won't be furious at them, i just cannot believe how messed they can get, it all just adds stress at the end.