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Old 17.01.2011, 17:48
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More Cablecom incompetence - any success stories?

I'm not going to go into detail as it sends my blood pressure through the roof, but since I moved at the beginning of December Cablecom have still failed to merge 2 accounts, failed to put them into my name (still in ex's name) and now today suddenly I can't dial out on my work number and my private number has been if not reassigned, at least taken away from me with no warning and hecne also isn't working, so I suddenly have no landline except the fax. This incompetence has been going on for the best part of 2 months now, and all I get is it's "in Bearbeitung" (must say the techies are much much better than the admin side - credit where it's due). Nobody seems to be able to accelerate the situation even though it's now, evidently been escalated. Has anybody successfully sent them e.g. a solicitor's letter to stick a rocket up their backside and make sure they don't get charged for the period of their incompetence? I mean, how difficult can it be? I want fast Internet, TV and 3 phone numbers on 2 cable modems - I have been assured by a rocket scientist that it is NOT rocket science lol
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Old 17.01.2011, 17:54
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Re: More Cablecom incompetence - any success stories?

The only thing you can do ( i know it takes allot of time and work todo so but its worth it ) is to cancel all existing connections in your place, such as Broadband and phones ,tv etc..

Then re-apply for a new one in your own name..granted you will loose your phone numbers but its a small price to pay..

You can of coure ask them to "transfer " the account but telecom companies ( any in any country) don't seem to understand that..

This is the only way you will get it all cleared and sorted, i had a similar thing with Cablecom as it was still in the previous owners name.

I only had the " setup " cost as a new customer, what i would have had in the first place anyway so i didn't mind, but it was far more simpler then to tell them who moved out,change names etc.

Then again i had no numbers to keep, i understand its harder when every one knows your number,its on your paper, business cards etc..

Last sollution is keep calling them, be calm on the phone, surely there is someone there if explained to, who can help you out.. sadly enough of the 100 people sitting there, more then likely just 2 will be willing to help you and go the extra bit..
With your luck( been there)one will be on holidays and the other one on toilet when you ring..
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Old 17.01.2011, 18:08
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Re: More Cablecom incompetence - any success stories?

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Then re-apply for a new one in your own name..granted you will loose your phone numbers but its a small price to pay..
I considered doing this in the first place, much as I wanted to keep my numbers it would have been far less hassle to let clients know new numbers than all this mess. However, before I was able to actually say that out loud, the ex had already phoned Cablecom and initiated the entire process and once started, it's impossible to stop the runaway train. He, of course, doesn't give a shit now that he's got his nice new 100 MB Internet connection, while still fighting just to keep my phones working.
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Old 17.01.2011, 18:11
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Re: More Cablecom incompetence - any success stories?

I've got a fairly good experience with them for TV and Broadband ( no fixed phone with them ) for over 2.5 years now. Billing was an issue ie late, but otherwise it has been alright.
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Old 17.01.2011, 18:23
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Re: More Cablecom incompetence - any success stories?

When the tech side works, it's great - no argument. But their admin side..... Well, I'd better put that one down and walk away! I just wish there was something I could do to make things happen
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Old 17.01.2011, 18:34
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Re: More Cablecom incompetence - any success stories?

Have can there be "more incompetence" Cablecom have never been competent in the first place !
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Old 17.01.2011, 20:44
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Re: More Cablecom incompetence - any success stories?

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I considered doing this in the first place, much as I wanted to keep my numbers it would have been far less hassle to let clients know new numbers than all this mess.
A bit late now, but changing providers doesn't mean you would lose your telephone numbers, you could have had them transferred to a new company - Swisscom, Sunrise (hmmm... noooo...), one of the smaller telecoms operators, whatever you like. If you are now cancelling everything, you can still do this. Sorry, but I don't know the history of this whole thing so it isn't clear to me what you're cancelling and what you're keeping and so on.
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Old 17.01.2011, 20:50
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Re: More Cablecom incompetence - any success stories?

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I considered doing this in the first place, much as I wanted to keep my numbers it would have been far less hassle to let clients know new numbers than all this mess. However, before I was able to actually say that out loud, the ex had already phoned Cablecom and initiated the entire process and once started, it's impossible to stop the runaway train. He, of course, doesn't give a shit now that he's got his nice new 100 MB Internet connection, while still fighting just to keep my phones working.
Sounds like it's good you got rid of him

Anyway, I called Cablecom in December for a connection and the guy couldn't even be bothered to tell the company name - so I had to ask "Is this really Cablecom" which he then acknowledged it was - and then continued to say if I wanted anything it would take at least 7 weeks for them to supply

Called up Swisscom and was flying the very next day ... Little higher price, much more competence and they even call back when asked to. - As the guy on the phone said "This is Swisscom, of course we can make it happen"
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Old 24.01.2011, 12:38
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Re: More Cablecom incompetence - any success stories?

ive had similar ridiculous problems with cablecom... they shut off my tv because they were too stupid to send the bill to the same address as i had for my phone and internet anyway there is no way that i found to speed it up nor do they really seem to give a shit. Best solution i came up with: Swisscom. Its more expensive but hey, you get what you pay for.
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Old 24.01.2011, 12:58
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Re: More Cablecom incompetence - any success stories?

Never had a problem with them so I guess that's a success story
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Old 24.01.2011, 13:43
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Re: More Cablecom incompetence - any success stories?

I also never had a problem with them when I had them in Zürich. Good value for money, and both phone and internet worked reliably. But I didn't have any "complicated" customer support requests like merging accounts or whatnot, so I only saw the tech side and not the admin side really.

On that subject, I'd like to open a new cablecom (internet) account when I move back to Switzerland next month - does anyone want to "recommend" me? Apparently it could be worth CHF50 to you if you already have internet from cablecom PM if you're interested.
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Old 24.01.2011, 14:26
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Re: More Cablecom incompetence - any success stories?

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I'm not going to go into detail as it sends my blood pressure through the roof, but since I moved at the beginning of December Cablecom have still failed to merge 2 accounts, failed to put them into my name (still in ex's name) and now today suddenly I can't dial out on my work number and my private number has been if not reassigned, at least taken away from me with no warning and hecne also isn't working, so I suddenly have no landline except the fax. This incompetence has been going on for the best part of 2 months now, and all I get is it's "in Bearbeitung" (must say the techies are much much better than the admin side - credit where it's due). Nobody seems to be able to accelerate the situation even though it's now, evidently been escalated. Has anybody successfully sent them e.g. a solicitor's letter to stick a rocket up their backside and make sure they don't get charged for the period of their incompetence? I mean, how difficult can it be? I want fast Internet, TV and 3 phone numbers on 2 cable modems - I have been assured by a rocket scientist that it is NOT rocket science lol
It depends on who you talk to there (and how you talk to them).

We got disconnected due to an admin error on their part and I was told, over the phone, that it would take a week to re-connect and there we no way they could do it any earlier.

My wife phoned then ten minutes later, spoke to someone else and we were back online thirty minutes later.

I wouldn't go down the disconnect and start again route as they'll still have your old records and it will probably make things ten times worse.
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Old 24.01.2011, 15:13
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Re: More Cablecom incompetence - any success stories?

We haven't experienced any problems with cablecom either. But we never needed support as well, so pretty curious what it will be like..
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