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  #61  
Old 31.03.2011, 13:12
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Re: Swiss [the Airline] charging structure is bonkers!

short haul, not much with the service that can go wrong, 1 walk through with a manky sandwich and give some drinks. 1 - 1.5 hours later the next self loading freight comes on after the cleaning company has been through.

long haul the trolly dollies need to work more attending the needs of the pax, come round offering water or a regular basis, not just twice, and then getting stroppy when people ask for more water. coming when the call button is pressed and not ignoring/cancelling it . making sure the toilets are clean and tidy, and at least someone on the flight knowing how to reset a seat when it fails.. basic items that make up the "service".

This includes having enough meals for everyone on board not getting to the end and saying, well sorry we dont have enough meals, i can offer you some peanuts.......

i fly swiss business long haul quite often and the service is ok, but could be far better when compared to the asian airlines.

its all down to personal preference, some are happy with sit down and dont expect a lot , some are not.
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  #62  
Old 31.03.2011, 13:16
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Re: Swiss [the Airline] charging structure is bonkers!

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Swiss Business on long haul is one of the few airlines in Europe to offer flat beds (180 deg - no tilt)
its not 180, "swiss call it lie flat" there is still a small amount of tilt, but is a massive improvement on the older angled units.
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  #63  
Old 31.03.2011, 13:16
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Re: Swiss [the Airline] charging structure is bonkers!

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also because people in CH are prepared to pay more for flights than in UK where competition is higher.
Nah...it's the same policy for every airline, even when flying within europe: for instance it is always cheaper too fly ZRH-AMS-BRU with KLM than ZRH-AMS
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  #64  
Old 31.03.2011, 13:21
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Re: Swiss [the Airline] charging structure is bonkers!

i am not talking about transfer flight ticketing.
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  #65  
Old 31.03.2011, 13:58
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Re: Swiss [the Airline] charging structure is bonkers!

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i find swiss absolutely brilliant. i fly frequently basel-hamburg and im happy. how do you define service? what service does one want?
going online, top usability, booking, paying, airport, credit card quick check in. pass the sec check, on time boarding, clean seat, on time landing. a drink? ok, why not. do i really need one on a 1.5h flight? na, not really. i want nobody to speak to me but the allowence to leave my ipod on. im absorbed in my music n book. so what the f.*ck?
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whats the difference? ok, you need meals that should be good and with the right size of portion. maybe a pillow, blanket, free drinks. and?
what is the service about people are talking of, demanding?
I'd agree with both of the above to be honest. Time was that flights were a luxury thing and a luxury service was expected and often given.

These days for a lot of people flying has become much more commonplace and for a certain few is practically a commute.

I can see that when paying over the odds for business class or even first class that you would expect a comparable improvement in the service - but even in those cases, an airline is basically just a company offering a passenger service from one place to the next. I genuinely think that some people are stuck in a mindset of flying being a luxury and accordingly have got overly high expectations.
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  #66  
Old 31.03.2011, 16:20
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Re: Swiss [the Airline] charging structure is bonkers!

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I'd agree with both of the above to be honest. Time was that flights were a luxury thing and a luxury service was expected and often given.

These days for a lot of people flying has become much more commonplace and for a certain few is practically a commute.

I can see that when paying over the odds for business class or even first class that you would expect a comparable improvement in the service - but even in those cases, an airline is basically just a company offering a passenger service from one place to the next. I genuinely think that some people are stuck in a mindset of flying being a luxury and accordingly have got overly high expectations.

very very true, i used to work in the airline industry and flew often, there are those that relate flying to first time flights at the start of aviation and expect blue train levels of service as if they were VIP flights, and there are those that are realistic and expect to be treated with a level of service fitting the travel class.
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  #67  
Old 31.03.2011, 16:47
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Re: Swiss [the Airline] charging structure is bonkers!

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its not 180, "swiss call it lie flat" there is still a small amount of tilt, but is a massive improvement on the older angled units.
The long-haul on the A330s (5-abreast seating) is true 180-degree flat seating. I like the space but I'm not crazy about how close the bed gets to the floor; I prefer BA's bed in this regard.

Here is the A330 cabin:



Swiss also describe it as a fully flat bed on their website, and having flown the A330 a number of times in business class, that's how I would classify it as well.

It's light-years ahead of their old slopey beds, that's for sure.
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  #68  
Old 31.03.2011, 17:12
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Re: Swiss [the Airline] charging structure is bonkers!

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I genuinely think that some people are stuck in a mindset of flying being a luxury and accordingly have got overly high expectations.
Whilst wanting to pay the lowest possible price.
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  #69  
Old 31.03.2011, 17:14
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Re: Swiss [the Airline] charging structure is bonkers!

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Whilst wanting to pay the lowest possible price.
Ah that goes without saying, no?
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  #70  
Old 31.03.2011, 19:58
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Re: Swiss [the Airline] charging structure is bonkers!

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The long-haul on the A330s (5-abreast seating) is true 180-degree flat seating. I like the space but I'm not crazy about how close the bed gets to the floor; I prefer BA's bed in this regard.

Here is the A330 cabin:



Swiss also describe it as a fully flat bed on their website, and having flown the A330 a number of times in business class, that's how I would classify it as well.

It's light-years ahead of their old slopey beds, that's for sure.

cheers for view , i have physically seen it every single day for the last 2 years and know it very well. how did you like the funky tray table?
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  #71  
Old 04.04.2011, 21:54
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Re: Swiss [the Airline] charging structure is bonkers!

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The long-haul on the A330s (5-abreast seating) is true 180-degree flat seating. I like the space but I'm not crazy about how close the bed gets to the floor;
Swiss also describe it as a fully flat bed on their website, and having flown the A330 a number of times in business class, that's how I would classify it as well.

It's light-years ahead of their old slopey beds, that's for sure.
i checked the specs, when in a bed config it is 3-4 degress (tolerance allowed) off from 180. all depends on the defenition of lie flat, well yes it is a lie flat but not at 180 degrees. wouldnt bother asking the trolly dollies about it though, they have not got a clue.
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