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Old 03.02.2011, 15:30
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Television commercial - Tele shop cheating

Hello Everybody,


Watching the Television Teleshop I ordered a Derma set through phone.

The commercial was as following : I will get a Derma set with 6 batteries one foot filer, massage and crystal pad. With this also some free items likeone organizer to keep the Derma set, one body lotion and 5 extra crystal pads.
There was an option that either u can call or u can order through internet. Cost 69.95chf

So i thought it would be easy for me to order through internet since i don't know the German language. But when i saw the internet the cost was more and no free items was there. So i left it and next day when again the commercial was coming in the TV i called them immediately and ordered. While ordering I asked them about the price difference and also about the free items, she told me that its an offer through phone only. In particular i asked about the organizer and she said that whatever is shown in the TV u will get then she had problem in noting my name and address since I am from India u know how tough it is for pronouncing and writing
One more person came for taking my name and order again he asked me whether i need some body lotion set which is 114 chf, i told him that i dont need anything more and he said u would like the product if u are not satisfied u can return it back within 14 days and we will return the money.

After one week i got the product and the price was 125.80 chf, i was shocked to see the amount. I was not there when the post man came and he had left a receipt in my mail box. So i called the teleshop again and asked then they told that some chf for something he told and also 30 chf for the postage.

I called the post office to know more about the postal charges and they told me that its an international package and i would be charged duty if the package is more than 65chf. I asked them that this was not told when i ordered so she advised me that if i don't want to pay this much i can leave the parcel without picking up from the post office and it will automatically go back. So i didn't pick up the package.

Now again came the problem the Tele shop people called this sunday ( I was not there) and they talked with my husband and told that for porthe it will charge some 30 chf which cannot be avoided so they will give us a gift worth 30chf. My husband not knowing fully what it is told them to send the packet.

Today i got the parcel so i thought ok anyways sending again and again back will not be good so i paid and took the parcel. When i opened the parcel i noticed that no free items was there. So i called the customer care people and they asked me to wait for a long time to get an english representative to speak with me. When i told him that these things i didn't get, he is replying me that these things are not included in this purchase and its never shown in the TV that its free. He also told me that since i don't understand German i misunderstood something. Then i asked what is the meaning of
GRATIS i told him that i think its free. he also told me that u please find some German speaking friend and watch the commercial again. I got so irritated by the way he conversed with me then i asked him that may be my understanding by watching the commercial might be wrong but i didn't order through internet, i spoke with ur colleague and they told me that u will get all the items as shown in the TV. For that he told me that the person who spoke with me would not be so good in English. I thought its ridiculous in conversing with them. After a long conversation i asked whether i can return back and what needs to be done to return the package since i was not satisfied with the way they handled. For that he replied that if i had opened the packet it is not refundable since we cannot resell it. I said i just opened the parcel and had a look and all the items or in a cover and on the package just cello-tape which i can put a fresh one. Then also he told me that he will give me a number i have to write the number and send it back they will see and they will decide whether to give the money back or not.

I thought it was a big cheating and felt sorry for believing such commercial and ordering stuff. Lot of headaches and also spent more than lot of money by calling the customer service since the customer service phone charge is 2.50chf/min.

Am I wrong anywhere? Is there any solution for this or anybody faced such a problem?

Please advice me regarding this... SORRY FOR THE BIG STORY. But badly i wanted to know where i had gone wrong and how to tackle it.

Thanks
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  #2  
Old 03.02.2011, 15:36
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Re: Television commercial - Tele shop cheating

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Hello Everybody,


Watching the Television Teleshop I ordered a Derma set through phone.

The commercial was as following : I will get a Derma set with 6 batteries one foot filer, massage and crystal pad. With this also some free items likeone organizer to keep the Derma set, one body lotion and 5 extra crystal pads.
There was an option that either u can call or u can order through internet. Cost 69.95chf

So i thought it would be easy for me to order through internet since i don't know the German language. But when i saw the internet the cost was more and no free items was there. So i left it and next day when again the commercial was coming in the TV i called them immediately and ordered. While ordering I asked them about the price difference and also about the free items, she told me that its an offer through phone only. In particular i asked about the organizer and she said that whatever is shown in the TV u will get then she had problem in noting my name and address since I am from India u know how tough it is for pronouncing and writing
One more person came for taking my name and order again he asked me whether i need some body lotion set which is 114 chf, i told him that i dont need anything more and he said u would like the product if u are not satisfied u can return it back within 14 days and we will return the money.

After one week i got the product and the price was 125.80 chf, i was shocked to see the amount. I was not there when the post man came and he had left a receipt in my mail box. So i called the teleshop again and asked then they told that some chf for something he told and also 30 chf for the postage.

I called the post office to know more about the postal charges and they told me that its an international package and i would be charged duty if the package is more than 65chf. I asked them that this was not told when i ordered so she advised me that if i don't want to pay this much i can leave the parcel without picking up from the post office and it will automatically go back. So i didn't pick up the package.

Now again came the problem the Tele shop people called this sunday ( I was not there) and they talked with my husband and told that for porthe it will charge some 30 chf which cannot be avoided so they will give us a gift worth 30chf. My husband not knowing fully what it is told them to send the packet.

Today i got the parcel so i thought ok anyways sending again and again back will not be good so i paid and took the parcel. When i opened the parcel i noticed that no free items was there. So i called the customer care people and they asked me to wait for a long time to get an english representative to speak with me. When i told him that these things i didn't get, he is replying me that these things are not included in this purchase and its never shown in the TV that its free. He also told me that since i don't understand German i misunderstood something. Then i asked what is the meaning of
GRATIS i told him that i think its free. he also told me that u please find some German speaking friend and watch the commercial again. I got so irritated by the way he conversed with me then i asked him that may be my understanding by watching the commercial might be wrong but i didn't order through internet, i spoke with ur colleague and they told me that u will get all the items as shown in the TV. For that he told me that the person who spoke with me would not be so good in English. I thought its ridiculous in conversing with them. After a long conversation i asked whether i can return back and what needs to be done to return the package since i was not satisfied with the way they handled. For that he replied that if i had opened the packet it is not refundable since we cannot resell it. I said i just opened the parcel and had a look and all the items or in a cover and on the package just cello-tape which i can put a fresh one. Then also he told me that he will give me a number i have to write the number and send it back they will see and they will decide whether to give the money back or not.

I thought it was a big cheating and felt sorry for believing such commercial and ordering stuff. Lot of headaches and also spent more than lot of money by calling the customer service since the customer service phone charge is 2.50chf/min.

Am I wrong anywhere? Is there any solution for this or anybody faced such a problem?

Please advice me regarding this... SORRY FOR THE BIG STORY. But badly i wanted to know where i had gone wrong and how to tackle it.

Thanks

If you didn't get what you ordered, tell the company you will will ask your credit card provider for a chargeback. Ask your credit card provider for a refund, as they are jointly liable.
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Old 03.02.2011, 15:40
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Re: Television commercial - Tele shop cheating

i don't have a credit card and i paid to the postman who delivered the package.
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Old 03.02.2011, 15:57
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Re: Television commercial - Tele shop cheating

I would never trust those commercial.... Sorry for your troubles.
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Old 03.02.2011, 15:59
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Re: Television commercial - Tele shop cheating

That;s what you get from Teleshopping.
(why do you think these products are not sold in shops??)
Normally shipping and handling are quoted (but appear in very small print on the screen, which is unethical but unfortunately not illegal)

Learn your lesson and move on ...
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Old 03.02.2011, 16:47
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Re: Television commercial - Tele shop cheating

Forget about it, the company has sent you the product twice, your account will be well documented so there is no point in saying this or that trying to get anything else out of them other than a refund. They will have noted that you have opened the boxes, so even a refund is a risk as they told you.

Dino- some of the stuff "as seen on TV" is pretty cool, when you can get it on sale in a regular shop that is.
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Old 03.02.2011, 17:23
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Re: Television commercial - Tele shop cheating

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Am I wrong anywhere?
Yeah...you ordered "As seen on TV Crap".

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Is there any solution for this or anybody faced such a problem?
Solution to this specific problem: Forget and move on.

Solution to this problem in generel: Turn off TV when TV-shop comes on or switch to something else.
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  #8  
Old 03.02.2011, 18:26
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Re: Television commercial - Tele shop cheating

One other lesson to learn... see my sig about "u".
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