Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #21  
Old 02.03.2011, 10:39
nickatbasel's Avatar
Mod, Chips and Mushy Peas
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 5,309
Groaned at 160 Times in 98 Posts
Thanked 8,332 Times in 3,086 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

I recommend the following:

- Write a post on EF about it but giving few details and expect people to give an opinion
- Groan at everyone who expresses and opinion and have a go at them for not being lawyers
- Ask if anyone wants to start a class action against the café

Cheers,
Nick
Reply With Quote
The following 6 users would like to thank nickatbasel for this useful post:
  #22  
Old 02.03.2011, 10:41
grumpygit's Avatar
Forum Veteran
 
Join Date: Feb 2011
Location: geneva
Posts: 1,476
Groaned at 29 Times in 16 Posts
Thanked 1,508 Times in 695 Posts
grumpygit has a reputation beyond reputegrumpygit has a reputation beyond reputegrumpygit has a reputation beyond reputegrumpygit has a reputation beyond reputegrumpygit has a reputation beyond reputegrumpygit has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

I agree with Nil. I think you need to complain. Personally I would have waited till I got the bill, and told the guy exactly what I thought of the service and why it wasnt any good. You cant be scared about them gobbing in the soup, otherwise he will do it again anyway cos he knows he can get away with it. i would in your case go back and have another meal and if I got any nonsense at all, then at the end of the meal, would make a noise about it.If all was fine, then chalk it up to one bad day.
Reply With Quote
This user would like to thank grumpygit for this useful post:
  #23  
Old 02.03.2011, 10:56
jacek's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Aargau
Posts: 8,855
Groaned at 125 Times in 92 Posts
Thanked 6,571 Times in 3,638 Posts
jacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond reputejacek has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

I woud take a thickest crayon I could find and scribble with capital letters:

1) BLACK TEA is not EARL GREY
2) MILK (oder Milch is usually served fresh) is not CREMORA OR POWDERED MILK
3) SUGAR must be always new (never reused or chewed by dog in the caffe's kitchen)
3) TIME is my TIME (not your time)

Unterschritt,

Loyal customer
Reply With Quote
This user would like to thank jacek for this useful post:
  #24  
Old 02.03.2011, 11:11
ZenAgent's Avatar
Member
 
Join Date: Apr 2007
Location: Zurich
Posts: 208
Groaned at 1 Time in 1 Post
Thanked 251 Times in 92 Posts
ZenAgent has a reputation beyond reputeZenAgent has a reputation beyond reputeZenAgent has a reputation beyond reputeZenAgent has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

There's a fair amount of turnover in the restaurant industry for a reason. Some people are not cut out for being "of service" to their guests. Oftentimes, it is a result of programming from a previous work position where that type of behavior is either tolerated or sadly, promoted. It sounds to me like this newbie brought some old habits to his new station. After one negative experience, I wouldn't sweat it. Instead, use it to your advantage. When you're there next, be sure to come breezing in the place and greet everyone with warm hellos and first names, kisses/handshakes, especially the manager. Give the server an equally pleasant greeting and ask him (genuinely) how he's enjoying the new job. That gives him the extremely rare opportunity to see 1- that you're well in and liked there by his coworkers, and 2- that you've apparently had amnesia since your last encounter. If he has any sense at all, he'll lavish you and the Missus with excellent service and friendliness- in hopes that your amnesia remains. You may have then won yourself top shelf service from a bottom drawer server. If not, he'll either be too worried about your closeness with his boss that he'll mind his p's and q's, or his days are likely numbered there of his own doing.
__________________
"If at first you don't succeed... so much for skydiving." - Henry Youngman
Reply With Quote
The following 9 users would like to thank ZenAgent for this useful post:
  #25  
Old 02.03.2011, 11:20
nickatbasel's Avatar
Mod, Chips and Mushy Peas
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 5,309
Groaned at 160 Times in 98 Posts
Thanked 8,332 Times in 3,086 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

On the subject of complaining I would have asked to speak to the manager there and then rather than letting it stew.

There is no excuse for rude service - whether you are a regular customer or not.

Cheers,
Nick
Reply With Quote
The following 4 users would like to thank nickatbasel for this useful post:
  #26  
Old 02.03.2011, 11:37
NSchulzi's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Zug
Posts: 2,422
Groaned at 52 Times in 33 Posts
Thanked 2,523 Times in 1,215 Posts
NSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond reputeNSchulzi has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Quote:
View Post
On the subject of complaining I would have asked to speak to the manager there and then rather than letting it stew.

There is no excuse for rude service - whether you are a regular customer or not.

Cheers,
Nick
I agree with Nick, and am surprised that you managed to keep your cool for a whole hour ... for a cup of tea!!!!
Reply With Quote
This user would like to thank NSchulzi for this useful post:
  #27  
Old 02.03.2011, 12:03
nickatbasel's Avatar
Mod, Chips and Mushy Peas
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 5,309
Groaned at 160 Times in 98 Posts
Thanked 8,332 Times in 3,086 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

My experience is that the worst offenders are those restaurants that trade on being well-known. For example in Basel, I've had disappointing service from aloof waiters in the Rollerhof, Löwenzorn, Safran Zünft.

In the latter case, we had gone for lunch, paying for it with gift vouchers from colleagues when I finished a contract some years ago. We ordered one wine in a half bottle to go with our starter then ordered a different one for the main course. The waitress brought the second wine and poured it into my glass which was still half full from the previous wine! In a place like the SZ - especially given the prices you pay - new wine should be poured into fresh glasses. She made no attempt to apologise or rectify the matter.

On another occasion I was in there with my parents for a cup of tea and they got all uppity when my mum asked for a jug of fresh milk. Anybody would think it was on ration. Hence I avoid the SZ like the plague.

Cheers,
Nick
__________________

Reply With Quote
This user would like to thank nickatbasel for this useful post:
  #28  
Old 02.03.2011, 12:14
Guest
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

Quote:
View Post
Over a cup of tea?
Is there anything more important in life?

Quote:
View Post
I wouldn't worry about it and would get a life! There are greater things to worry about in this world.
You are right, of course, but a little context is in order:

We have quite a lot to worry about at the moment - we are moving house, with all the stress and misery that entails, and while we are very excited about it, we look forward to brief moments of relaxation and pleasure, such as we would normally find at this cafe (procrastinating on the English Forum when we should be packing doesn't count, unfortunately).

We are not rich people. We don't normally expect top notch service in the kinds of restaurants and cafes we visit, with the exception of the cafe we are discussing at the moment, which is always excellent, and gives us a little taste of a world in which, if the truth be told, neither of us really belong. To find ourselves treated like we don't belong there by a new member of staff, when we have never experienced such treatment from the other waiters, sticks in the craw a bit. I've spent enough of my life being reminded to know my place. I don't expect to get it from a waiter in my favourite cafe.

Sure, it's only a cup of tea, and there are people dying of torture, starvation and disease as we speak, but the situation annoyed me and I was curious to see how other people, perhaps more experienced with dealing with snotty waiters, might have dealt with the situation. My wife has already observed that there is a strong cultural element to my reaction - I was brought up to not make a fuss - and I am also interested in seeing if that is really the case, or whether I'm just a special class of coward.

I'm curious, by the way, as to what you mean by "getting a life"? I'd be delighted if you could expand upon that.

__________________________________________________ ___________

@ everyone else: thank you very much for your suggestions. There's plenty to think about for our next visit to the cafe. Cheers!
Reply With Quote
The following 6 users would like to thank for this useful post:
  #29  
Old 02.03.2011, 12:17
Guest
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

Quote:
View Post
Hence I avoid the SZ like the plague.
I would, too, if I could

You mean the Safran Zunft? I thought you were talking about somewhere else...
Reply With Quote
The following 2 users would like to thank for this useful post:
  #30  
Old 02.03.2011, 12:22
armandair
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

Hey come on, be a sport - it's a sunny day today. Forget it and go for a stroll at lovely lake of Zurich - there is none in Glarus

It's only a cup of tea (and a meal). What counts are the previous wonderful experiences you had in this cafe. Why get miserable over a waiter having a real bad day.

Why waste all these energy on something that already almost forgotten?

If it really makes you happy you can mention the incident at your next visit to someone appropriate. If you're lucky you even have the opportunity to tell the stupid incident to this waiter.

In my opinion nothing is more satisfactory than telling something to one's face and in a crystal clear language. He deserved it, I guess.
Reply With Quote
This user would like to thank for this useful post:
  #31  
Old 02.03.2011, 12:24
Nil's Avatar
Nil Nil is offline
Forum Legend
 
Join Date: Sep 2007
Location: Basel
Posts: 10,356
Groaned at 428 Times in 333 Posts
Thanked 16,045 Times in 6,322 Posts
Nil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Quote:
Sure, it's only a cup of tea, and there are people dying of torture, starvation and disease as we speak, but the situation annoyed me and I was curious to see how other people, perhaps more experienced with dealing with snotty waiters, might have dealt with the situation. My wife has already observed that there is a strong cultural element to my reaction - I was brought up to not make a fuss - and I am also interested in seeing if that is really the case, or whether I'm just a special class of coward.

I'm curious, by the way, as to what you mean by "getting a life"? I'd be delighted if you could expand upon that.

__________________________________________________ ___________

@ everyone else: thank you very much for your suggestions. There's plenty to think about for our next visit to the cafe. Cheers!

See us, Quebecois are pride and easy going people. We smile a lot and we are very warm to others. So it makes us be open to talk about the good, the bad and the ugly. Bad service is said out loud and expected to be fixed fast. Because no one is better than the other one and we have a huge disdain for people who thinks they have more value than others...

It most came from our history of fighting the British! Let's put it on the Papineau's head!

You found a coffee place that make you feel home. It makes you feel that you are a part of this place and people are nice and warm to you. Don't give it up for a waiter who didn't know better. Chances are that he will learn it fast or will find some other place to bring to work his attitude.

If I have to chose between customers or a fresh new employee, I know what I'll take!
Reply With Quote
This user would like to thank Nil for this useful post:
  #32  
Old 02.03.2011, 12:28
Guest
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

The old saw comes to mind...
"Do it once, shame on you. Do it twice, shame on me."
Don't sweat it, this time round.


Should there be a repetition next time, however...
Reply With Quote
The following 2 users would like to thank for this useful post:
  #33  
Old 02.03.2011, 12:32
mimi1981's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: London, previously Basel
Posts: 3,773
Groaned at 21 Times in 19 Posts
Thanked 5,792 Times in 2,173 Posts
mimi1981 has a reputation beyond reputemimi1981 has a reputation beyond reputemimi1981 has a reputation beyond reputemimi1981 has a reputation beyond reputemimi1981 has a reputation beyond reputemimi1981 has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

I'm seriosly intrigued to see if any of the people posting here that DB should forget about it and get a life, will ever be one of the people posting on "The service in Switzerland is so pants" threads.....

If complaints aren't made (when justified) then things remain rubbish.

Just my tuppence worth.

DB, I would have a word with the manager too. It's not fair that one of your few moments of peace and quiet was ruined by this gimp of a waiter. I know how precious moments to oneself are so I totally see where you are coming from.

Good luck with the move by the way
Reply With Quote
The following 5 users would like to thank mimi1981 for this useful post:
  #34  
Old 02.03.2011, 12:52
summerrain's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Zürich
Posts: 4,350
Groaned at 4 Times in 4 Posts
Thanked 985 Times in 325 Posts
summerrain has a reputation beyond reputesummerrain has a reputation beyond reputesummerrain has a reputation beyond reputesummerrain has a reputation beyond reputesummerrain has a reputation beyond reputesummerrain has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

hmm...personally I will choose not to fight the battle this time.

Not because "they are just having a bad day" - sorry but I believe that in the customer service line, you DONT take your bad days out on customers - but the golden hour has simply passed. You've paid and left the cafe and I believe that bad customer service should be addressed on the spot.

Do however, take note of the incident date and file it away. If you get the same treatment the next time round, dont let it go.

Slightly OT: Is it just me, or are people this week especially bloody miserable?? I was just at my local Migros this morning. Bought some flowers and asked the cashier for a packet of plantfood (which they have behind their counters). Bloody cow looked at me and said that the flowers cost only 11.90 CHF and I was expecting plant food?!!! My Swiss German is terrible but I definitely caught what she said.

I was livid and for a split second, considered kicking up a fuss. But all I did was to reply: "ja gen! Lächlen schatzeli! heute ist ein sonniger tag!!!" (yes please! smile darling, its a sunny day!)

I dont know if it was my terrible German that made her crack a reluctant smile and produce the small packet of plantfood. But she did. Ahhhh life's little battles!

PS: no Nanos sorry. Didnt spend enough.
__________________
Remember when someone annoys you, it takes 42 muscles to frown, BUT it only takes 4 muscles to extend your arm and b****-slap the mother-f***er upside the head.
Reply With Quote
The following 4 users would like to thank summerrain for this useful post:
  #35  
Old 02.03.2011, 12:53
Newbie
 
Join Date: Sep 2009
Location: Zurich
Posts: 6
Groaned at 3 Times in 1 Post
Thanked 1 Time in 1 Post
sanks_76 has no particular reputation at present
Re: Disappointing service at my favourite cafe :-(

Quote:
Is there anything more important in life?



You are right, of course, but a little context is in order:

We have quite a lot to worry about at the moment - we are moving house, with all the stress and misery that entails, and while we are very excited about it, we look forward to brief moments of relaxation and pleasure, such as we would normally find at this cafe (procrastinating on the English Forum when we should be packing doesn't count, unfortunately).

We are not rich people. We don't normally expect top notch service in the kinds of restaurants and cafes we visit, with the exception of the cafe we are discussing at the moment, which is always excellent, and gives us a little taste of a world in which, if the truth be told, neither of us really belong. To find ourselves treated like we don't belong there by a new member of staff, when we have never experienced such treatment from the other waiters, sticks in the craw a bit. I've spent enough of my life being reminded to know my place. I don't expect to get it from a waiter in my favourite cafe.

Sure, it's only a cup of tea, and there are people dying of torture, starvation and disease as we speak, but the situation annoyed me and I was curious to see how other people, perhaps more experienced with dealing with snotty waiters, might have dealt with the situation. My wife has already observed that there is a strong cultural element to my reaction - I was brought up to not make a fuss - and I am also interested in seeing if that is really the case, or whether I'm just a special class of coward.

I'm curious, by the way, as to what you mean by "getting a life"? I'd be delighted if you could expand upon that.

__________________________________________________ ___________

@ everyone else: thank you very much for your suggestions. There's plenty to think about for our next visit to the cafe. Cheers!
I can definitely agree with DB here.....I am very regular to a pub that serves yummy tasting chicken wings....offlate i see that service people see us as unwanted guest in the family restaurant...for everything we need to call out frequently...just seem to ignore and service is without a smile ..(if you have guessed the place, then you would know they would be all over the customers from little chat to giggle)....But i am determined to not giveup my beer with chicken wings for the poor service...just hope that they will change...
Reply With Quote
This user would like to thank sanks_76 for this useful post:
  #36  
Old 02.03.2011, 13:09
armandair
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

Yes that true, in customer service you just don't have bad days. I totally agree. But reality tells us, they all have at one point or another a bad day. I also had my share of bad customer service - abroad and here as well.

The problem though is, if you choose to complain, that said person will maybe loose the job. And I'm really hesitant to complain too much, in a too loud language and in the end - over a small incident - someone has no job.

This will probably not happen in Switzerland resp. in said case here, but it happens in other countries.
Reply With Quote
This user would like to thank for this useful post:
  #37  
Old 02.03.2011, 13:16
Guest
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

It's worth observing, on the subject of 'bad days', that the waiter in question seemed to be having a lovely time. The cafe was much quieter than usual (it was after the lunchtime rush, on a weekday), and he found plenty of time to flirt with one of the customers at the bar.

I'm prepared to concede that his apparently arrogant manner (snatching the teabag from my hand with a flourish, striding around with his nose in the air) might be his personal 'style' - I've known some lovely people who seem to be a bit unpleasant until you get to know them and realise that it's just how they are - but when combined with incompetence, it becomes a little less forgivable.

Likewise, I can put up with some kid who is new to the job and keeps getting the order wrong. But this chap is in his thirties, at least, and the cafe normally normally employs very experienced, professional waiters, not just young people fresh from Berufschule. A bumbling, blushing eighteen year old can be forgiven for a lot more than a grown-up who really should know better.

Give me incompetence with a shy smile, or arrogance with impeccable service - but please spare me both at the same time!
Reply With Quote
The following 5 users would like to thank for this useful post:
  #38  
Old 02.03.2011, 13:28
mirfield's Avatar
Moddy Wellies
 
Join Date: Apr 2007
Location: North Yorkshire
Posts: 8,726
Groaned at 53 Times in 47 Posts
Thanked 9,915 Times in 3,646 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Quote:
blah blah moan moan

What do you think?
Cup of tea? Oh... right....
Reply With Quote
This user would like to thank mirfield for this useful post:
  #39  
Old 02.03.2011, 13:33
Carlos R's Avatar
Forum Legend
 
Join Date: Dec 2009
Location: Roundn'about Basel
Posts: 7,232
Groaned at 105 Times in 95 Posts
Thanked 9,934 Times in 4,178 Posts
Carlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond reputeCarlos R has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Quote:
I'm prepared to concede that his apparently arrogant manner (snatching the teabag from my hand with a flourish, striding around with his nose in the air) might be his personal 'style'...
Rude is rude
Bad service is bad service
Incompetence is incompetence

These are usually easy enough to spot in a customer-service situation, personal style or not.

For the appeasers amongst us, poor customer service should never be accepted. There is rarely an excuse, while the grace to accept you've messed up, good manners and good service will usually overcome incompetence.

If you get an order wrong, an apology and quick rectification of the problem will usually reinforce a customer's belief in your product/service offering way more than reinforcing crap service. It'll also mean you might get a loyal punter who'll look for you next time and offer you a better than average tip in future.

You don't need a PhD to work this out.
__________________
Never let right or wrong get in the way of a good opinion
Reply With Quote
The following 3 users would like to thank Carlos R for this useful post:
  #40  
Old 02.03.2011, 13:38
porsch1909
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

Effective use of napalm, although some might say is a bit OTT, can work wonders.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Disappointing job interview nanners Complaints corner 64 11.10.2010 23:25
Dog, Cat, House Sitting Service & Concierge Service rosebaysydney Pet corner 0 02.02.2010 09:46
A disappointing wait to get my Range Rover serviced inkiboo Complaints corner 23 06.12.2009 14:58
Disappointing experience with Orange Home Pack Guest TV/internet/telephone 8 05.08.2009 17:35
Disappointing bed buying experience.... Monkey72 Daily life 5 27.07.2009 17:08


All times are GMT +2. The time now is 00:17.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0