Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #61  
Old 02.03.2011, 20:41
Senior Member
 
Join Date: Jul 2008
Location: Deleted Account, Left Forum
Posts: 261
Groaned at 4 Times in 3 Posts
Thanked 252 Times in 123 Posts
HarryBosch has an excellent reputationHarryBosch has an excellent reputationHarryBosch has an excellent reputationHarryBosch has an excellent reputation
Re: Disappointing service at my favourite cafe :-(

Quote:
My instinct tells me to forget it. My wife disagrees. What do you think?
Next time when he provides you with the bill - let's say 20CHF including the tip - then scrunch and dip a 10CHF note in the dregs at the bottom of your cup, smile and tell the chap to keep the change.

Two can play at that game pal.

BTW: Are you having a leaving do before you head yonder?

Last edited by HarryBosch; 02.03.2011 at 21:32.
Reply With Quote
This user would like to thank HarryBosch for this useful post:
  #62  
Old 02.03.2011, 22:58
Sky's Avatar
Sky Sky is offline
Forum Legend
 
Join Date: Apr 2009
Location: Somewhere special far away
Posts: 4,319
Groaned at 69 Times in 51 Posts
Thanked 7,177 Times in 2,657 Posts
Sky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Oh my, I will not say how I would have reacted DB, but.. the wording would have been colorful and perhaps a little loud
Reply With Quote
The following 2 users would like to thank Sky for this useful post:
  #63  
Old 02.03.2011, 23:01
Guest
 
Posts: n/a
Re: Disappointing service at my favourite cafe :-(

Quote:
View Post

BTW: Are you having a leaving do before you head yonder?
Nah.

We're going to have an arriving do, and invite all the city slickers to come and get their patent leather shoes dirty...

(Actually - that might not be a bad idea... remind me again in a couple of weeks!)
Reply With Quote
The following 3 users would like to thank for this useful post:
  #64  
Old 02.03.2011, 23:12
Sky's Avatar
Sky Sky is offline
Forum Legend
 
Join Date: Apr 2009
Location: Somewhere special far away
Posts: 4,319
Groaned at 69 Times in 51 Posts
Thanked 7,177 Times in 2,657 Posts
Sky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Quote:
Nah.

We're going to have an arriving do, and invite all the city slickers to come and get their patent leather shoes dirty...

(Actually - that might not be a bad idea... remind me again in a couple of weeks!)
remind remind, do not forget to remind (cheeky lady who wants to see Mr & Mrs Breakfast again)
Reply With Quote
  #65  
Old 02.03.2011, 23:13
Mud's Avatar
Mud Mud is offline
Forum Legend
 
Join Date: Jan 2009
Location: Romandie
Posts: 2,551
Groaned at 26 Times in 23 Posts
Thanked 5,004 Times in 1,827 Posts
Mud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond reputeMud has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Reply With Quote
The following 5 users would like to thank Mud for this useful post:
  #66  
Old 02.03.2011, 23:32
Voytt's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Lausanne
Posts: 20
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 2 Posts
Voytt has no particular reputation at present
Re: Disappointing service at my favourite cafe :-(

Quote:
View Post
I think you were obviously in Paris.

Other than that, let management know. I always do - they can't fix the problem if they're not aware of it.
I agree We just came from a trip to Paris and this is the usual treatment;(
Reply With Quote
  #67  
Old 02.03.2011, 23:53
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,715 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Disappointing service at my favourite cafe :-(

Quote:
What would you do if you frequented a cafe where you always received a warm, friendly welcome with efficient and polite service, then, one day, an apparently newly-employed waiter treated you like something he'd found on the bottom of his shoe?

I shan't name the cafe as the incident was a one-off after dozens of very enjoyable visits, and I don't want to help give the place a bad name it doesn't deserve, but I'd be curious to know how other people would handle the situation.

We arrived, took our seats and the waiter came to the table. We both ordered meals, MN ordered an iced tea and I ordered a black tea with milk. The waiter brought the iced tea and a cup of hot water with an Earl Gray tea bag and a stained, wrinkled sachet of sugar that looked like it had been retrieved from the dustbin.

The waiter shot off to chat to a customer at the bar, so it was several minutes before I could ask him to replace the tea bag with the ordinary black tea for which I had originally asked. When I did, he snatched the Earl Gray teabag from my hand with a flourish, then strode off to the bar to get a new tea bag. It was only when he returned that I noticed that he'd forgotten the milk. Again, it was several minutes before I could get his attention to ask for milk.

About twenty minutes later the milk still hadn't arrived, and the waiter was busy flirting with a customer at the bar. He seemed determined to ignore me, so MN was obliged to point to my tea cup and begin "Milch..." Before she could finish the sentence, the waiter was off again, returning a few minutes later with a couple of little cartons of coffee cream, which he threw down on the table before stomping off again, his nose in the air.

To cut a long story short, the rude, arrogant toad had (deliberately?) treated me and my wife like some kind of petty annoyance, had repeatedly ignored us, got the order wrong, and, at the end of the meal, failed to clear the table properly, leaving us to wait almost an hour amongst filthy cups and glasses before we could get his attention to pay, let alone order a digestif or a coffee.

This is not the kind of service I have come to expect from this cafe. Normally I'd never bother to return to a place where I was treated so shoddily, but I know this is very unusual, and it would be a shame to stop visiting a place I like so much.

Unfortunately, because I'm a regular, I felt unable to make a complaint, either to the waiter himself or the manager. I don't like sputum in my salad, and I'd like to maintain good relations with the staff there if I can.

What would you have done in the circumstances? Is it enough to chalk it up to experience and hope it doesn't happen again? I'd hate to see this miserable so-and-so bring the reputation of the place down, when all the other waiters are so good at their jobs.

My instinct tells me to forget it. My wife disagrees. What do you think?
If you get this mis-treatment again, you SHOULD advise the manager
Reply With Quote
This user would like to thank Wollishofener for this useful post:
  #68  
Old 04.03.2011, 21:18
Senior Member
 
Join Date: Dec 2010
Location: St Elsewhere
Posts: 332
Groaned at 15 Times in 7 Posts
Thanked 320 Times in 151 Posts
Brass427 has earned the respect of manyBrass427 has earned the respect of manyBrass427 has earned the respect of many
Re: Disappointing service at my favourite cafe :-(

Quote:
What would you do if you frequented a cafe where you always received a warm, friendly welcome with efficient and polite service, then, one day, an apparently newly-employed waiter treated you like something he'd found on the bottom of his shoe?

I shan't name the cafe as the incident was a one-off after dozens of very enjoyable visits, and I don't want to help give the place a bad name it doesn't deserve, but I'd be curious to know how other people would handle the situation.

We arrived, took our seats and the waiter came to the table. We both ordered meals, MN ordered an iced tea and I ordered a black tea with milk. The waiter brought the iced tea and a cup of hot water with an Earl Gray tea bag and a stained, wrinkled sachet of sugar that looked like it had been retrieved from the dustbin.

The waiter shot off to chat to a customer at the bar, so it was several minutes before I could ask him to replace the tea bag with the ordinary black tea for which I had originally asked. When I did, he snatched the Earl Gray teabag from my hand with a flourish, then strode off to the bar to get a new tea bag. It was only when he returned that I noticed that he'd forgotten the milk. Again, it was several minutes before I could get his attention to ask for milk.

About twenty minutes later the milk still hadn't arrived, and the waiter was busy flirting with a customer at the bar. He seemed determined to ignore me, so MN was obliged to point to my tea cup and begin "Milch..." Before she could finish the sentence, the waiter was off again, returning a few minutes later with a couple of little cartons of coffee cream, which he threw down on the table before stomping off again, his nose in the air.

To cut a long story short, the rude, arrogant toad had (deliberately?) treated me and my wife like some kind of petty annoyance, had repeatedly ignored us, got the order wrong, and, at the end of the meal, failed to clear the table properly, leaving us to wait almost an hour amongst filthy cups and glasses before we could get his attention to pay, let alone order a digestif or a coffee.

This is not the kind of service I have come to expect from this cafe. Normally I'd never bother to return to a place where I was treated so shoddily, but I know this is very unusual, and it would be a shame to stop visiting a place I like so much.

Unfortunately, because I'm a regular, I felt unable to make a complaint, either to the waiter himself or the manager. I don't like sputum in my salad, and I'd like to maintain good relations with the staff there if I can.

What would you have done in the circumstances? Is it enough to chalk it up to experience and hope it doesn't happen again? I'd hate to see this miserable so-and-so bring the reputation of the place down, when all the other waiters are so good at their jobs.

My instinct tells me to forget it. My wife disagrees. What do you think?
Your English is showing.

The next time you go, find out which tables he's serving and sit elsewhere.
Reply With Quote
This user would like to thank Brass427 for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Disappointing job interview nanners Complaints corner 64 11.10.2010 23:25
Dog, Cat, House Sitting Service & Concierge Service rosebaysydney Pet corner 0 02.02.2010 09:46
A disappointing wait to get my Range Rover serviced inkiboo Complaints corner 23 06.12.2009 14:58
Disappointing experience with Orange Home Pack Guest TV/internet/telephone 8 05.08.2009 17:35
Disappointing bed buying experience.... Monkey72 Daily life 5 27.07.2009 17:08


All times are GMT +2. The time now is 07:18.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0