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  #101  
Old 11.03.2011, 14:58
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Re: Problem with a wedding dress store Zurich

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Guys, this is almost 5000 CHF! For a dress. That you only wear once.

Imagine if you could spend those 5000 CHF on a week at a luxury hotel in Fiji instead...

I don't know the background of people on the forum here, but consider that perhaps the OP has a wedding budget and must stick to it for a reason. Not everyone's parents just "pay without complaining". Some people must finance the whole wedding themselves. Not everyone earns 120,000 CHF a year. Maybe there are other expenses the couple must consider in their lives together (sick family members, retirement, children, etc etc etc.).

If you're the type of person that can drop 5k on a dress just like that, you are extremely, extremely fortunate and unusual. Remember this.
Of course you are. But the exact same argument could apply to any other element of a wedding budget. CHF200 a bottle (or whatever it is) for champagne that you will only drink and forget? CHF3000 for a honeymoon that only lasts a week? Imagine if you spent that on furniture you could keep for 40 years...

It's a once-in-a-lifetime celebration. So yes, you spend money in ways you normally wouldn't. Not to say that all common sense must fly out the window - but certainly it's not 'just another day' and you can't reasonably expect all decisions to be made as if it were.

My grandmother got married in a blue dress which was then her 'best dress' for many years after. There's a lot to be said for that approach; however, it clearly isn't one that the OP and his fiancée had taken, given that she was shopping for wedding dresses in the first place.

I have no idea what their wedding budget is and don't particularly care, but if it included CHF2000 for a dress, and assuming the reception isn't potluck/catered by family members, I would venture that the total including honeymoon probably isn't much under CHF10K. If the bride and groom want to badly enough, I guarantee they can squeeze an extra CHF1000 out of that budget somewhere - that, combined with even a CHF1500 resale value for the dress, and they are back "on budget".

I'm not saying this is what they necessarily ought to do - it's up to them - but it probably is an option.
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  #102  
Old 11.03.2011, 14:59
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Re: Problem with a wedding dress store Zurich

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Well, FYI, I'm a girl.

So, I guess that just goes to show that logic and deductive reasoning is not exactly a "male" domain.
Thought of that when posting then decided to blurt it out anyways
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  #103  
Old 11.03.2011, 15:28
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Re: Problem with a wedding dress store Zurich

Pressure selling (normally only dne by cowboys) the store's order placement story sounds a bit dubious !! As store is being a pain in the rear end and no doubt your wife's mood for the wedding dress has been overcast........I would take a gamble...stay silent and and expect to get the dress as ordered in the end the true colours will show, will they fail to meet the contract and deliver the so called dress, therefore in breach of contract !
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  #104  
Old 11.03.2011, 15:30
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Re: Problem with a wedding dress store Zurich

It's honourable that you don't want to name and shame.

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We are going to break it down into a lot of 500 chf credits, some of which we will use for her dress and maybe my suit, and some we will try to sell.
Anyway. New subject. What shop will the credit notes you're selling be for?
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Old 11.03.2011, 15:57
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Re: Problem with a wedding dress store Zurich

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What shop will the credit notes you're selling be for?
http://www.merys.com
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  #106  
Old 11.03.2011, 16:05
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Re: Problem with a wedding dress store Zurich

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Thank god for a male voice of reason. I love how so many people assume that they know my fiancee better than me and that they say she secretly wants that dress. I have offered to let her have the dress after all just to avoid this hassle and I will go and get mine elsewhere. The fact is, it is not an easy pill to swallow and it is really an expensive mistake but not earthshattering.

We decided after all that we are going to pay the rest and get the store credit. We are going to break it down into a lot of 500 chf credits, some of which we will use for her dress and maybe my suit, and some we will try to sell.
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Well, FYI, I'm a girl.

So, I guess that just goes to show that logic and deductive reasoning is not exactly a "male" domain.

Anyway, OP: glad you found a solution that works. Best of luck with the rest of the wedding planning, and I wish you and your bride a lifetime of happiness!
I am a girl too, and I think exactly like both of you!!!
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  #107  
Old 11.03.2011, 16:09
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Re: Problem with a wedding dress store Zurich


I can neither confirm nor deny this
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  #108  
Old 11.03.2011, 16:20
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Re: Problem with a wedding dress store Zurich

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Hey guys I was wondering if anyone could help me out with this...it has a legal aspect that I am unsure of:

"My fiancee went on 2.3.2011 to a well known shop in Zurich to look at a wedding dress. She went alone because her mother is currently out of the country. Originally the goal was just to look at them. We had agreed that a dress of about 2000 CHF was in the budget and a fair price if we wanted to buy one. Once she got there she was overwhelmed by the various choices and the "hard sell" by the ladies working there. She agreed to purchase a dress that cost about 3700 chf plus added garments that brought the overall cost to 4600 CHF. She signed an agreement to purchase the dress, a binding Kaufvertrag and paid a deposit of 2000 CHF. Of course this caused a huge problem when she came home that the decision was made unilaterally to purchase that type of dress. Finally the glitter wore off and she saw the error.

She had left the store 15 minutes before it closed and the next day she called them 10 minutes after they opened to rescind the order and to cancel it. The lady on the telephone was understanding and said they would cancel it and not order the dress. (from their supplier) However, the 2000 CHF could only be returned as a gift certificate. I was willing to accept this.

A few days later a trip was made to the store to discuss the matter further and we were rudely surprised when we were informed that we could get the store credit only if we paid the entire balance of the 4600 chf. The lady pointed at the document we signed and said there was nothing she could do.

A follow up call was made to question this and the same lady that said that we could have the 2000 chf as store credit was now stating the same story as the store clerck. Apparently they claim that the dress was ordered anyways and that they cannot cancel it."

So the question is, do they have any legal leeway. It seems very suspicious if they ordered the dress that they would be willing to offer store credit. Also they are not willing to produce a purchase order for the dress that was ordered. Are there any rights as consumers that they have?
How frustrating! It would be useful to get an opinion from consumer rights lawyer if you can, even if the final answer is you have no further options, at least you would have tried and will understand exactly what the options are...I am so sorry for your fiance, she must feel awful. If she/you can handle the pressure, I would go to the well known shop in Zurich, ask to speak to their manager and the sales person who helped your fiance, and explain how difficult the experience has been and that everyone can make a mistake, so any help that they can provide, would be very much appreciated. If they decide to be difficult about it all, I would not think twice about naming the store here - feedback is feedback. I, by the way, had to return a dress to Vera Wang in Chicago to get a different one in New York and had it refunded 2 months later without questions asked...I know this does not help, but I suppose the swiss customer services is a bit 'non-customer' focused
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  #109  
Old 11.03.2011, 16:21
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Re: Problem with a wedding dress store Zurich

http://www.preownedweddingdresses.com/
If you have to buy it and decide to use another one and cannot refund, try selling here. Good services and pretty reliable. Only catch is you may need to help pay for shipping...
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  #110  
Old 11.03.2011, 16:24
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Re: Problem with a wedding dress store Zurich

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How frustrating! It would be useful to get an opinion from consumer rights lawyer if you can, even if the final answer is you have no further options, at least you would have tried and will understand exactly what the options are...I am so sorry for your fiance, she must feel awful. If she/you can handle the pressure, I would go to the well known shop in Zurich, ask to speak to their manager and the sales person who helped your fiance, and explain how difficult the experience has been and that everyone can make a mistake, so any help that they can provide, would be very much appreciated. If they decide to be difficult about it all, I would not think twice about naming the store here - feedback is feedback. I, by the way, had to return a dress to Vera Wang in Chicago to get a different one in New York and had it refunded 2 months later without questions asked...I know this does not help, but I suppose the swiss customer services is a bit 'non-customer' focused

Been there, done that....I am giving up. Its not worth it and its not going to bankrupt me. I will make up the money in a different way. Swiss customer service sucks, and that's why I will think twice before I buy anything big here again. I am now that much happier that we decided not to have our wedding here but are outsourcing it to another beautiful country with much lower costs.

Will not name and shame...but i think whoever reads all the posts will know who is being referred to.
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  #111  
Old 13.03.2011, 08:58
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Re: Problem with a wedding dress store Zurich

Hi There
I was interested to read your post. I worked here in retail for four years and for sure you have consumer rights. I've been here several years and also bought property here. We had a major problem with a new Kitchen and the company refused to back down and replace it, and also told us complete lies about the product. In the end we sent a harsh lawyers letter after that we soon had our kitchen replaced. It took one year but it was worth it.
I suggest you dont back down, see a lawyer it may do the trick, I've used this technique in quite a few situation and always get my money back now. One time I bought Lamb from Migros it was green after one day I took that back as well, they made excuses for it but I still got my money.
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  #112  
Old 13.03.2011, 09:43
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Re: Problem with a wedding dress store Zurich

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Thank god for a male voice of reason. I love how so many people assume that they know my fiancee better than me and that they say she secretly wants that dress. I have offered to let her have the dress after all just to avoid this hassle and I will go and get mine elsewhere. The fact is, it is not an easy pill to swallow and it is really an expensive mistake but not earthshattering.

We decided after all that we are going to pay the rest and get the store credit. We are going to break it down into a lot of 500 chf credits, some of which we will use for her dress and maybe my suit, and some we will try to sell.
So you will pay 2600 to get 2000? Better forget the whole thing and loose 600 less. Unless the other stuff you get in that shop are so great that is worth loosing the extra money although if you dont want to get close to that place again i dont blame you...
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  #113  
Old 13.03.2011, 10:23
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Re: Problem with a wedding dress store Zurich

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Been there, done that....I am giving up. Its not worth it and its not going to bankrupt me. I will make up the money in a different way. Swiss customer service sucks, and that's why I will think twice before I buy anything big here again. I am now that much happier that we decided not to have our wedding here but are outsourcing it to another beautiful country with much lower costs.

Will not name and shame...but i think whoever reads all the posts will know who is being referred to.
Have been reading this thread and definitely this is an example of very poor customer service, not corresponding to the level expected for a wedding boutique like the one described here. Talking from experience, the fashion business requires an exquisite customer service especially for market niches such as wedding, much more if we speak about a supposed mid -upper end retailer.
Somebody comments that the store will not mind an unhappy customer because she is not expected to come back...well, these stores are usually offering not only wedding but party fashion, they have a potential future customer to care for. And definitely designer brands do care about the quality of the store where their products are sold, since the brand is in danger of being associated with bad service. I am sure that if I comment the case with my very good friend, who is a high executive of one of the best known wedding brands, she would agree with all I write here.
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  #114  
Old 14.03.2011, 09:54
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Re: Problem with a wedding dress store Zurich

Hi, i wouldnt give up if i were you, Swiss stores are not used to customers complaining, nor standing up to them.
I know for certain, that you can legally cancel an order within 14days of signing.
Do you know know a Swiss, who is willing to help you to write a letter to them, and double check the contract your fiancè signed. It should state the terms of reimbursement.
Sfr 2000 is alot of money, please, dont give in to them!

and dont let this ruin your wedding plans! poor girl!



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Been there, done that....I am giving up. Its not worth it and its not going to bankrupt me. I will make up the money in a different way. Swiss customer service sucks, and that's why I will think twice before I buy anything big here again. I am now that much happier that we decided not to have our wedding here but are outsourcing it to another beautiful country with much lower costs.

Will not name and shame...but i think whoever reads all the posts will know who is being referred to.
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  #115  
Old 14.03.2011, 10:00
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Re: Problem with a wedding dress store Zurich

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So you will pay 2600 to get 2000? Better forget the whole thing and loose 600 less. Unless the other stuff you get in that shop are so great that is worth loosing the extra money although if you dont want to get close to that place again i dont blame you...
No we're on the hook for the entire 4600....I will get 4600 when i pay in the extra 2600. If I chose to not pay the 2000, I would still end up having to pay it and will get presumably a lawsuit for the rest!
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  #116  
Old 14.03.2011, 10:39
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Re: Problem with a wedding dress store Zurich

I am glad OP has made some decisions to calm the whole situ, it's a shame to go through that ridiculous amount of stress wedding normally brings, with this on top. Third world countries were mentioned in this thread alrady, I guess, having the bride's family traditionally paying for a lot of these things (dress, all the hairdo, make up, flowers, invites, announcements, reception, etc...) can be a plus in some situations.

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I wish you and bride to be the best of luck, but I'd find a lawyer or some sort of legal advisor if I were you. 2000CHF is a lot of money...
I never thought about involving a lawyer for this price tag is worth it, considering the legal fees, etc...I am glad these threads exist, though, lot of good advice, greedy shops everywhere.

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The dress is really a great dress and she does like it...the thing is she has said that she really was totally caught up in the moment and in a rational situation she would not have bought it.
I don't think weddings and rational situations go together. If she likes the dress, then it's the dress she should have, I think. It could leave a weird aftertaste, really. I know it is a huge amount of cash, but I don't know any other situation when emotions could be so significantly important, rather than rational thinking....

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4600 cHF dress they claim to have ordered already, can be sold to a bride with a bigger budget.
Well, brides come in all sorts of sizes and wanting different trimmings, too..

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..Guys, this is almost 5000 CHF! For a dress. That you only wear once..
But that's wedding dress, innit...and in CH. And that's why some people do the weddings elsewhere.

The whole unpleasantness of the shop is really unfortunate. Even if I stuck to them, I would still write a letter to the Chiefs, about the management being ass about the whole thing. It's not like OP ordered something and wanted completely out. It's worth making a fuss, after the romantic event (I wouldn't do it before, it might make your girl sad, we are strange creatures sometimes).
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  #117  
Old 14.03.2011, 11:58
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Re: Problem with a wedding dress store Zurich

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Hi, i wouldnt give up if i were you, Swiss stores are not used to customers complaining, nor standing up to them.
This is correct, and one reason why they offer what would be poor service elsewhere.

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I know for certain, that you can legally cancel an order within 14days of signing.
And here you are just wrong.
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  #118  
Old 14.03.2011, 17:01
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Re: Problem with a wedding dress store Zurich

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This is correct, and one reason why they offer what would be poor service elsewhere.



And here you are just wrong.

can you provide, proof, of me being just wrong???
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  #119  
Old 14.03.2011, 17:39
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Re: Problem with a wedding dress store Zurich

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can you provide, proof, of me being just wrong???
as in finding a legal text that says "there is no 14 days rule"?
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  #120  
Old 14.03.2011, 17:43
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Re: Problem with a wedding dress store Zurich

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as in finding a legal text that says "there is no 14 days rule"?
I may be wrong here, but the question is not whether the poor bloke can cancel his order, but whether he gets his money back.

Last edited by grumpygit; 14.03.2011 at 17:43. Reason: typo
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