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Old 08.04.2011, 21:32
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Re: If you agree that I was verbally abused where do I report this doctor?

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My question is where do I report him? I will sick for another GP of course but I also think it will be a good lesson for him to learn to control himself. If he would have only politely asked me please not to use the phone I might of consider to agree with him but shouting like crazy and making me feel guilty as if I don’t care about my daughter I think this is very close to an abuse category what do you guys think?
You can forget about that. Technically you were not his patient, your daughter is, (was).
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Old 08.04.2011, 21:35
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Re: If you agree that I was verbally abused where do I report this doctor?

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OK - I think the difference is that I am paying the doctor for his time.
That may or may not be true. Many medical services are not billed by the time used but by the service done. For instance, you do not pay for the minutes used for injecting the med but for the act of injecting it, not matter how long it takes. In other words, patients or parents not paying attention may unnecessarily prolong a procedure without the doctor having a possibility to reasonably compensate for that.

Of course, as we all agree, that should not be a reason for yelling. But: .........

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Perhaps the OP can clarify what she meant by the doctor "yelling"? I've got a vision of a doctor making himself hoarse bellowing at her but perhaps US-yelling is what we Brits would call "talking sternly".
.......... we are still waiting for Pretty to elaborate. And even then, it's her word against -- wait a minute, the doc doesn't even have the slightest chance to bring in his word.
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  #43  
Old 08.04.2011, 21:41
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Re: If you agree that I was verbally abused where do I report this doctor?

Well, trying to play devil's advocate here and putting myself in the GP's shoes...the office is "his house" and it offers "his rules" just like if you go to a church or a bank they can actually ask you to leave if you are talking on the phone (yes I know you weren't...). It is tremendously disrespectful to to check your phone, and apparently this was not the first time?
Maybe the doctor exaggerated his reaction to you but it would have annoyed me too and I would have "invited you" to wait outside as well.
That someone is paying for a service does not mean that the service giver has to stand anything that is thrown at him, I have seen this during my practicing GP years, people (I am not saying necessarily you) think because they are paying you, you have to take all their crap and that is not true! We are only humans!
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  #44  
Old 08.04.2011, 21:48
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Re: If you agree that I was verbally abused where do I report this doctor?

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Perhaps the OP can clarify what she meant by the doctor "yelling"? I've got a vision of a doctor making himself hoarse bellowing at her but perhaps US-yelling is what we Brits would call "talking sternly".
Excellent point. Yelling is used across the board nowadays. Even a firm voice is construed as yelling sometimes.
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  #45  
Old 08.04.2011, 21:59
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Re: If you agree that I was verbally abused where do I report this doctor?

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Pretty much all of the apologists on this thread... directly and indirectly. And this is just one thread of many that are similar.
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OK - I think the difference is that I am paying the doctor for his time. To take an extreme viewpoint, I should be able to play tiddlywinks in his office if I am paying for his time. The Dr. might not like it, and he is free to say so. But to lose his temper and yell at the patient's Mother? Way out of line, and I would not have stood for it, I would have found another DR, and I would tell the clinic why I am leaving.

Sorry, if you came to my office to screw around and waste my time, I'd throw you out too. I don't care if you are paying. It's not OK to treat people rudely just because you are paying.

If you were my friend and we met for dinner/coffee only for you to spent the whole time checking your phone, I'd leave. That type of behavior is rude, inconsiderate and extremely annoying.

The Dr is a person and a professional, not a prostitute. Medical issues ARE important and the mother should have been paying attention. If she wasn't interested she should have not asked questions which she then proceeded to not listen to the answers.

The OP can find a new Dr but I doubt she will be missed.
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  #46  
Old 08.04.2011, 22:04
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Re: If you agree that I was verbally abused where do I report this doctor?

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In my defense people, please understand that he was upset that I was right about my daughter having an eye infection rather than just an allergy as he diagnosed her.
He mainly was taking to my daughter and wouldn’t even look at me when I speak up! It wasn’t as if he was talking to me and I was on my mobile. I think he gets paid or rebated when he refers patients to other doctors and he got his commissions cut off J
I think you people are sick thinking that you should take this kind of behavior from anyone..
..but he's not anyone is he? He's your Doctor, when your kids are sick he is the most important person in the world, doesn't matter if he was talking to you or not, you should have been listening.

I also don't blame him for shouting at you (or probably raising his voice) because no-one with any sense gets their 'phone out anywhere like that, let alone checks their emails. How annoying you must be in person.
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  #47  
Old 08.04.2011, 22:05
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Re: If you agree that I was verbally abused where do I report this doctor?

I do not tolerate bad manners. No matter who is in front of me, respect goes from both side.

I wouldn't accept to be ''yelled'' at by someone nor even if his name was Jesus Christ. So no, I believe the doctor shouldn't have yelled at you.

But I don't tolerate someone showing such a poor manner like you did too. If I am in a conversation with someone and that someone is looking on his phone or began to write or talk on the phone while we are having a conversation, it does piss me off no limit!

I don't accept that either, it is rude and irrespecful. You should have paid 100% attention to the doctor since it was clear you wanted to be in the room (otherwise why you didn't wait in the waiting room?) And he shouldn't have yelled at you.

Change your doctor, he probably doesn't like you as much as you don't like him. Save time and energy to both of you.

Good Luck
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  #48  
Old 08.04.2011, 22:06
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Re: If you agree that I was verbally abused where do I report this doctor?

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OK - I think the difference is that I am paying the doctor for his time. To take an extreme viewpoint, I should be able to play tiddlywinks in his office if I am paying for his time. The Dr. might not like it, and he is free to say so. But to lose his temper and yell at the patient's Mother? Way out of line, and I would not have stood for it, I would have found another DR, and I would tell the clinic why I am leaving.

And since the actual patient was a 17 yr old girl, she should be able to converse with the Dr. In fact, it seems this was the case. And if the Dr. wanted to speak directly with the Mom at some point, he could have said so.

All this aside, I want to reiterate that I don't really care which country one is in, this is not professional behavior and I do not understand how so many people in CH just roll over and feel like it is ok.

Anyway, I finally left CH and am quite happy about it. There were many things I liked but I will not look back... Can't stand places where customer service does not exist.

fduvall
You are probably not the only one.
  #49  
Old 08.04.2011, 22:08
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Re: If you agree that I was verbally abused where do I report this doctor?

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I think you people are sick thinking that you should take this kind of behavior from anyone..
And I think people on this thread have cut you a lot of slack. You should be thinking about apologising to your doctor for your rudeness, not compounding it by threatening to report him.
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  #50  
Old 08.04.2011, 22:13
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Re: If you agree that I was verbally abused where do I report this doctor?

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.. Can't stand places where customer service does not exist.
This is not an exclusive problem occurring in Switzerland only. My experience is if I'm rude, people are rude to me - if I'm nice, I'm pretty much sure to
be treated as I like it.

What goes around, comes around.

I also do not share this idea of "I'm paying, I'm the king/queen here".
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  #51  
Old 08.04.2011, 22:16
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Re: If you agree that I was verbally abused where do I report this doctor?

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You can forget about that. Technically you were not his patient, your daughter is, (was).
...so why was he yelling at her then? Maybe the doctor was stressed but he shall be able to handle this, no questions, not acceptable at all to burst out at customers, but quite normal here in Switzerland...especially from doctors since they are in "God-mode"...

I could "more understand" if the daughter was behaving like this, but the mother...please...
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  #52  
Old 08.04.2011, 22:18
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Re: If you agree that I was verbally abused where do I report this doctor?

I cannot imagine any doctor who would be happy to have a patient, or a patient with parent - checking e-mails during the consultation. Nothing to do with Switzerland - and nothing to do with 'consumer rights'.

The OP and daughter went to TWO doctors, for THREE visits, in ONE week - so the condition must have been pretty serious- so full attention was especially required. As said above, the Doctor cannot tell us what happened from his point of view. I will not ask- but perhaps it would be interesting to consider how many times the OP consulted this and other doctors over the past few weeks, months. I remember a GP friend telling me about a mother who attended 100s of times, at the rate of 2 to 3 visits per week, with a perfectly healthy child, and she used to shudder when seeing the name on the appointment's list. No idea whether this might be the case or not.
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Old 08.04.2011, 22:19
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Re: If you agree that I was verbally abused where do I report this doctor?

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Perhaps the OP can clarify what she meant by the doctor "yelling"?
Good point.

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As soon as a young lady set next to her the older one loudly yelled: Entschuldigung bla bla bla and with wide open eyes still complaining...
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Funny to read however I would feel really bad if someone for no reason yells at me. I prefer at least to give a reason to be yelled at
I wonder too if the consultation wasn't with a Swiss doctor speaking English. This would make any distraction on the part of the mother even worse in his eyes.
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Old 08.04.2011, 22:21
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Re: If you agree that I was verbally abused where do I report this doctor?

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The OP and daughter went to TWO doctors, for THREE visits, in ONE week - so the condition must have been pretty serious-
mmmm or the OP is too anxious, can happen
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Old 08.04.2011, 22:29
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Re: If you agree that I was verbally abused where do I report this doctor?

Doctor: Mr Smith, I'm afraid you might have terminal cancer.
Patient: Just a second doctor, one of our production servers has gone belly-up and I have to check the diskspace and CPU usage.

Cheers,
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I have to say, I'm sometimes on-call for our "Pikett".
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Old 08.04.2011, 22:32
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Re: If you agree that I was verbally abused where do I report this doctor?

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...so why was he yelling at her then? Maybe the doctor was stressed but he shall be able to handle this, no questions, not acceptable at all to burst out at customers, but quite normal here in Switzerland...especially from doctors since they are in "God-mode"...

I could "more understand" if the daughter was behaving like this, but the mother...please...

If the mother was in the room, the general thing would be to include her in the conversation regarding welfare of daughter.

If daughter can handle without mother, it is far better for her to wait in waiting room rather than committing the distracting act of checking phone with some (apparent) frequency.

If daughter can not handle without mother, mother should be there but also should have her full attention on the visit.

(It really is seriously a pain in the a... er, neck... to try to deal with someone's health needs while a third party - whose input may or may not be needed - is distracting / disrupting things.)
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Old 08.04.2011, 22:38
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Re: If you agree that I was verbally abused where do I report this doctor?

<quoting Nev and not having a go at him>

Or..more importantly giving priority to the health and welfare of your daughter instead of responding to work emails which surely must take second place in such situations.

If I have an important thing to attend that involves the wellbeing of my child, work matters can go and stuff themselves for half an hour.

Cheers,
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And I think people on this thread have cut you a lot of slack. You should be thinking about apologising to your doctor for your rudeness, not compounding it by threatening to report him.
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Old 08.04.2011, 22:39
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Re: If you agree that I was verbally abused where do I report this doctor?

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If the mother was in the room, the general thing would be to include her in the conversation regarding welfare of daughter.

If daughter can handle without mother, it is far better for her to wait in waiting room rather than committing the distracting act of checking phone with some (apparent) frequency.

If daughter can not handle without mother, mother should be there but also should have her full attention on the visit.

(It really is seriously a pain in the a... er, neck... to try to deal with someone's health needs while a third party - whose input may or may not be needed - is distracting / disrupting things.)
I didn't say that it was ok to act like she did, but the reaction from the doctor is utter absurd...as I said, people in God-mode often react like that when they are not in the center of attention...and you know the "Doctor" could have nicely asked her to finish her business outside...
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Old 08.04.2011, 22:40
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Re: If you agree that I was verbally abused where do I report this doctor?

If my daughter is at the doctors I dont care about my phone or emails.This may show you how addicted you are to your phone.

You may feel your life is important by constantly checking the phone but to be honest lot people are getting pissed off because of this intrusive instrument.

We stop listening too each other and stop looking at each other because we are constantly on the phone texting, checking emails, calling, browsing.

You reacted correctly with your replies to the Dr but also look at this as positive step to re-evaluing your time with your family and friends when face to face with them do you tend to do it all the time..if so make time to switch off the phone for a hour a day and see how you feel you will soon see if you are an addict or not?
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Old 08.04.2011, 22:41
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Re: If you agree that I was verbally abused where do I report this doctor?

I think there was no reason good enough to yell at a patient (her mom). Very poor service.

I assume OP had no reason urgent enough to leave her cell alone for a min.

Those two things are 2 separate things, the doc shouldn't have reprimanded no matter what, the mom should have some cell phone/surfing manners. I am not sure why we are playing Judge Judy here, we do not really know, do we. I confiscate cells in my classroom if I know about them.
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