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Old 08.04.2011, 23:42
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Re: If you agree that I was verbally abused where do I report this doctor?

I don't know in other countries, but in the countries I know, there is no excuse for checking emails in a doctor's office. And whether it is acceptable to be shouted at by him is irrelevant: when one shouts, it is not be obeyed, not accepted. He had to be obeyed, he got obeyed by shouting because nothing else worked on OP, that's it.

Please, OP, report the doctor to the police as I would love then to hear your report about how they received your complaint. Seems to me like you have a couple of lessons to learn of your own.
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Old 08.04.2011, 23:43
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Re: If you agree that I was verbally abused where do I report this doctor?

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I think there was no reason good enough to yell at a patient (her mom). Very poor service.
We haven't yet established what constitutes 'yelling' to the OP though and the mother wasn't the patient but was disturbing the consultation with the patient. And said mother, may, indeed, have been checking her emails at the previous consultation too.
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  #63  
Old 08.04.2011, 23:45
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Re: If you agree that I was verbally abused where do I report this doctor?

We only have the OP's account of the events in the surgery; so we really don't know the strength of reaction from the doctor.

Cheers,
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I didn't say that it was ok to act like she did, but the reaction from the doctor is utter absurd...as I said, people in God-mode often react like that when they are not in the center of attention...and you know the "Doctor" could have nicely asked her to finish her business outside...
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Old 08.04.2011, 23:46
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Re: If you agree that I was verbally abused where do I report this doctor?

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Doctor: Mr Smith, I'm afraid you might have terminal cancer.
Patient: Just a second doctor, one of our production servers has gone belly-up and I have to check the diskspace and CPU usage.

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Doctor: I have some bad news and some very bad news.
Patient: Well, might as well give me the bad news first.
Doctor: The lab called with your test results. They said you have 24 hours to live.
Patient: 24 hours! That's terrible! What could be worse? What's the very bad news?
Doctor: I've been trying to reach on your blackberry since yesterday.
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Old 08.04.2011, 23:47
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Re: If you agree that I was verbally abused where do I report this doctor?

I've got tea all over my computer screen now!

Cheers,
Nick

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Doctor: I have some bad news and some very bad news.
Patient: Well, might as well give me the bad news first.
Doctor: The lab called with your test results. They said you have 24 hours to live.
Patient: 24 hours! That's terrible! What could be worse? What's the very bad news?
Doctor: I've been trying to reach on your blackberry since yesterday.
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Old 08.04.2011, 23:50
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Re: If you agree that I was verbally abused where do I report this doctor?

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...so why was he yelling at her then? Maybe the doctor was stressed but he shall be able to handle this, no questions, not acceptable at all to burst out at customers, but quite normal here in Switzerland...especially from doctors since they are in "God-mode"...
Because you do not "shop" health. Especially the good and considerate ones will find this idea abhorrent.

"Naaa, I will not treat you for this one, no profit to make here. But hey, come back if you have cancer as I need somebody to finance my new swimming pool."

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I could "more understand" if the daughter was behaving like this, but the mother...please...
Nope, exactly the other way round. If a distressed (sickness is stress) patient, who is also a teenager (a condition in itself) shows some serious disrespect, I'd expect much more understanding from the doctor.
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Old 08.04.2011, 23:52
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Re: If you agree that I was verbally abused where do I report this doctor?

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We haven't yet established what constitutes 'yelling' to the OP though and the mother wasn't the patient but was disturbing the consultation with the patient. And said mother, may, indeed, have done it at the previous consultation too.
This is yelling.
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Old 08.04.2011, 23:52
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Re: If you agree that I was verbally abused where do I report this doctor?

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I don't know in other countries, but in the countries I know, there is no excuse for checking emails in a doctor's office. And whether it is acceptable to be shouted at by him is irrelevant
...so to burst out like a mad man is a civilized matter if somebody is making a minor mistake? no, I think even god-mode doctors have to act accordingly.

If I have a customer meeting and they directly ignore me, it would never ever be acceptable by my company that I let them have it...

I have to ask them politely to get their attention...and the same goes for god-mode doctors...so NO, it's not irrelevant...not even in Switzerland
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Old 08.04.2011, 23:52
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Re: If you agree that I was verbally abused where do I report this doctor?

One does not check Emails in a doctor's office. End of storry. Anything else is irrelevant. Doctor is NOT in a company, patients are NOT clients and CH is NOT one of those country you may come from or not where non confrontational behaviour goes before any other aspect of human behaviour. Non confrontational avoidence religion is fine but it is not relevant to the place discussed here. There is no ground for discussion at all. But I enjoy reading the excuses people find of oneself, it's untertaining, so keep discussing about that non-topic. It's fun.
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Old 08.04.2011, 23:53
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Re: If you agree that I was verbally abused where do I report this doctor?

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We haven't yet established what constitutes 'yelling' to the OP though and the mother wasn't the patient but was disturbing the consultation with the patient. And said mother, may, indeed, have done it at the previous consultation too.
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We only have the OP's account of the events in the surgery; so we really don't know the strength of reaction from the doctor.

Cheers,
Nick
It's always interesting that the forum is littered with "the Swiss are so non-confrontational" and "passive aggressive" but then when it comes to complaining, it always sounds much juicier if it's intimated that the poor OP was "yelled at" or "screamed at" by the Swiss doctor/bus driver/lady in the supermarket who just seems to have spontaneously grown a pair and got all shouty and aggressive.
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  #71  
Old 08.04.2011, 23:57
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Re: If you agree that I was verbally abused where do I report this doctor?

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Did you do it last time too?
if you are asking if I read my emails last time then the answer is no however I did not do that second time either I do have a habit of keeping my hands busy by holding my phone and scrolling the ''middle ball'' up and down . Yes also might be quickly checking if the email is URGENT J
anyone who has a child here would understand that no one ever has the right to raise a voice on a parent while in front of their children. If i was alone in the room i wouldn't be ashamed so much.
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  #72  
Old 09.04.2011, 00:02
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Re: If you agree that I was verbally abused where do I report this doctor?

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One does not check Emails in a doctor's office. End of storry. Anything else is irrelevant. Doctor is NOT in a company, patients are NOT clients and CH is NOT one of those country you may come from or not where non confrontational behaviour goes before any other aspect of human behaviour. Non confrontational avoidence religion is fine but it is not relevant to the place discussed here. There is no ground for discussion at all. But I enjoy reading the excuses people find of oneself, it's untertaining, so keep discussing about that non-topic. It's fun.
...well...YES, the doctor IS a "company" and YES clients are customers...got it ALL wrong there...I don't think anybody is excusing the OP, but like I said bursting out like an idiot only make yourself look very unprofessional...which is a very bad idea if you are a doctor...but maybe that is his business model..."mr angry god mode doc"...
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Old 09.04.2011, 00:03
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Re: If you agree that I was verbally abused where do I report this doctor?

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It's always interesting that the forum is littered with "the Swiss are so non-confrontational" and "passive aggressive" but then when it comes to complaining, it always sounds much juicier if it's intimated that the poor OP was "yelled at" or "screamed at" by the Swiss doctor/bus driver/lady in the supermarket who just seems to have spontaneously grown a pair and got all shouty and aggressive.
Ok for a non-native english speaker here, tell me if I am right:

For me yelling is screaming very loudly at someone. Actually screaming or yelling is, for me, the same thing: Very loud decibels.

I think people on this forum who comes with stories about someone yelling at them are generally kind of pushing on the choice of words compared to the reality...

But this is from my non-native english speaking point of view...
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Old 09.04.2011, 00:03
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Re: If you agree that I was verbally abused where do I report this doctor?

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...so to burst out like a mad man is a civilized matter if somebody is making a minor mistake? no, I think even god-mode doctors have to act accordingly.

If I have a customer meeting and they directly ignore me, it would never ever be acceptable by my company that I let them have it...

I have to ask them politely to get their attention...and the same goes for god-mode doctors...so NO, it's not irrelevant...not even in Switzerland
I read the same thread you read & I didn't see "bursting out like a mad man" or that the doctor was in "God mode"....

Maybe I read a different thread.


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...well...YES, the doctor IS a "company" and YES clients are customers...got it ALL wrong there...I don't think anybody is excusing the OP, but like I said bursting out like an idiot only make yourself look very unprofessional...which is a very bad idea if you are a doctor...but maybe that is his business model..."mr angry god mode doc"...

So all is well and good, the "customer" doesn't want to go to this doctor anymore and the doctor doesn't want this "customer" anymore either. Everyone's happy.
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  #75  
Old 09.04.2011, 00:08
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Re: If you agree that I was verbally abused where do I report this doctor?

So couldn't you just twiddle your thumbs for half an hour or thumb the National Geographic?

Cheers,
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if you are asking if I read my emails last time then the answer is no however I did not do that second time either I do have a habit of keeping my hands busy by holding my phone and scrolling the ''middle ball'' up and down . Yes also might be quickly checking if the email is URGENT
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Old 09.04.2011, 00:09
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Re: If you agree that I was verbally abused where do I report this doctor?

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I read the same thread you read & I didn't see "bursting out like a mad man" or that the doctor was in "God mode"....

Maybe I read a different thread.
People in "god-mode" are people who think they can (overre)act like they want to...like the doctor did...typical god-mode.

The conversation which the OP described sounded like a "burst out" from his side...

just my wordings...
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Old 09.04.2011, 00:10
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Re: If you agree that I was verbally abused where do I report this doctor?

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I do have a habit of keeping my hands busy by holding my phone and scrolling the ''middle ball'' up and down
Sounds like a woman I saw on the bus once...

... but that's a story for a different thread.
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Old 09.04.2011, 00:13
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Re: If you agree that I was verbally abused where do I report this doctor?

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People in "god-mode" are people who think they can (overre)act like they want to...like the doctor did...typical god-mode.

The conversation which the OP described sounded like a "burst out" from his side...

just my wordings...
But we don't know that.... we got her version only. Maybe the choice of word yelling wasn't really yelling. She still doesn't explain herself on that point (even after many people asking her).

And she said she was paying attention, but on the doctor's point of view, she wasn't.

So let say that she was paying attention but her face didn't know... (and the doctor was confuse by the mixed signal of her being totally focus on the conversation and her attitude with her phone)
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Old 09.04.2011, 00:14
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Re: If you agree that I was verbally abused where do I report this doctor?

Wow, impressive number of high horses here...

I don't get the "check the phone" tick, really, since I wouldn't ever dream of it (if I really really have to, I do it discretely inside my bag which takes 2 secs, people do not notice). You don't sit in front of anyone, and scroll and play with cell nervously.

I have had a share of very unprofessional health care people taking my breath away with quite some lack of bedside manners, including patronizing and intimidating attitude, treating adults like bunch of clueless airheads.

I have had locals yelling, all it takes is to raise voice back for a sec, they are in such shock since they never count on anyone even thinking about pushing their own medicine on them..

Yelling or not, how do we quantify it, we weren't there. To assume OP is making stuff up and lies about the decibels, jaysus, people. How do you measure? How do you measure your own voice, for that matter? A scale you have on hand? A noise pollution meter?

Let go.

We have one unhappy mom who was humiliated in front of her teenage kiddo, sure, she made a mistake and will probably change her mind about her cell next time, but honestly, nobody deserves to be belittled by some short fused doc with hurt pride. Immature.

No need to keep rubbing stuff in. OP, I would just drop it, have a talk with your kiddo about cell phones, about docs who need to do some anger management (you can always make a point to patients without being upset).
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Old 09.04.2011, 00:14
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Re: If you agree that I was verbally abused where do I report this doctor?

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The conversation which the OP described sounded like a "burst out" from his side...

just my wordings...
Exactly: just wordings. The whole thing is a question of wording. Any normal perfectly neutral daily conversation in Swiss German will sound like yelling/shouting/crying/jodling to my delicate French and German ears. But that is still perfectly normal Swiss German and there is nothing wrong with them speaking like it. Just because the doctor was "yelling" in the OP's foreign ears does not mean he was "yelling" in his own language Swiss German. The tone of voice may have been just imperative. But I expect very few people here to understand the value of this argument, so keep on complaining about the guy, this is the popcorn thread of the weekend.
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