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Old 09.04.2011, 00:16
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Re: If you agree that I was verbally abused where do I report this doctor?

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treating adults like bunch of clueless airheads.
I'd say they have good reason, quite a lot of the time.
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Old 09.04.2011, 00:25
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Re: If you agree that I was verbally abused where do I report this doctor?

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I'd say they have good reason, quite a lot of the time.
MusicChick,

I think most of the people here are saying this:

1-The doctor was wrong to yell at her
2-Did he really yelled (since it is a word over used in general and by the OP)
3-She was wrong to not pay attention

I don't think this is being High Horse.
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Old 09.04.2011, 00:28
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Re: If you agree that I was verbally abused where do I report this doctor?

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That may or may not be true. Many medical services are not billed by the time used but by the service done. For instance, you do not pay for the minutes used for injecting the med but for the act of injecting it, not matter how long it takes. In other words, patients or parents not paying attention may unnecessarily prolong a procedure without the doctor having a possibility to reasonably compensate for that.

Of course, as we all agree, that should not be a reason for yelling. But: .........


.......... we are still waiting for Pretty to elaborate. And even then, it's her word against -- wait a minute, the doc doesn't even have the slightest chance to bring in his word.


Yelling to me is speaking with an extra loud voice and mimic accordingly. Screaming is more hysterical way of yelling. Yelling is usually when one things that the person is acting,doing wrong and he has the right to yell. If you guys think that doc was asking me questions and I was on my phone it is not the case. Please read my post again.
I was paying 100% attention when he was speaking to me and I allowed myself just quickly screen the emails to make sure I do not need to ask myself out to reply to an important email and only when he was speaking directly to my daughter I would allow myself keep an eye on the phone . The same way I could have demanded that he would look at me each time he speaks rather than just purely speaking with my daughter.
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Old 09.04.2011, 00:28
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Re: If you agree that I was verbally abused where do I report this doctor?

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I'd say they have good reason, quite a lot of the time.
Meh, hahaha....nope. A good service starts with good manners. You can be sharp and very polite. Any jackass can yell, there is no excuse. Any doc will tell you stories about crazy brainfarty clients, dealing with them is part of medicine. And dealing, does not mean belittling. One develops a strategy how to work efficiently, teach clients some manners and retain good doc-patient relationships.

It takes skills to scold in a professional way, so the client has a chance to save her face in front of her kid, fix her behavior and remain a client. The doc just off loaded, lost a customer and humiliated a client. Completely pointless.

I had to call a doc for a friend, since she didn't speak French and she had a feeling the doctor was not too happy with her since she asked for a 2nd opinion, and the doc had guts to trash my friend to me, as well, saying if she wants to get 2nd opinions, she may as well go to hell. Some docs really aren't used to clients wanting to make their own, informed choices.

While I completely get the reason (I spend hours of pulling head phones out of my kids' ears during classes, they think I don't see it, nor hear the blasting muzzak, and sure, there are rules against it), and wouldn't dream of reporting in this situ, bad enough for him losing a client, I still think it is pointless to want to flame OP more than she has been already.
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Old 09.04.2011, 00:34
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Re: If you agree that I was verbally abused where do I report this doctor?

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A good service starts with good manners.
I think the whole point of this thread is that good manners goes both ways.
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Old 09.04.2011, 00:35
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Re: If you agree that I was verbally abused where do I report this doctor?

I'm quite happy to sit on my high horse here.

As part of my job, I get to meet some terrifyingly important people.

On one occasion, a few years ago, I had a meeting with the CEO of one of the largest companies in Switzerland. I was a little nervous, of course, but it's part of the job and you just get on with it.

So there we are, chatting away, and his mobile phone rings. This chap, it is worth observing again, is one of the twenty most important people in Switzerland. He reaches into his pocket, apologises, answers the phone and says to the person at the other end, "Sorry, I'm in a very important meeting at the moment. Leave a message with my PA." Then he turns off the phone and continues with the meeting, phone turned off in his pocket.

If he could do that for not-particularly-important-me, why couldn't the OP do that for the much-more-important doctor who was treating her child?

Enter a meeting: phone goes off.

It's not a difficult rule to follow.
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Old 09.04.2011, 00:41
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Re: If you agree that I was verbally abused where do I report this doctor?

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Meh, hahaha....nope. A good service starts with good manners. You can be sharp and very polite. Any jackass can yell, there is no excuse. Any doc will tell you stories about crazy brainfarty clients, dealing with them is part of medicine. And dealing, does not mean belittling. One develops a strategy how to work efficiently, teach clients some manners and retain good doc-patient relationships.

It takes skills to scold in a professional way, so the client has a chance to save her face in front of her kid, fix her behavior and remain a client. The doc just off loaded, lost a customer and humiliated a client. Completely pointless.

I had to call a doc for a friend, since she didn't speak French and she had a feeling the doctor was not too happy with her since she asked for a 2nd opinion, and the doc had guts to trash my friend to me, as well, saying if she wants to get 2nd opinions, she may as well go to hell. Some docs really aren't used to clients wanting to make their own, informed choices.

While I completely get the reason (I spend hours of pulling head phones out of my kids' ears during classes, they think I don't see it, nor hear the blasting muzzak, and sure, there are rules against it), and wouldn't dream of reporting in this situ, bad enough for him losing a client, I still think it is pointless to want to flame OP more than she has been already.

I think those docs who do not like when patient is asking for the second opinion are in general those who are not 100%sure bout their diagnosis and I could say to them go to hell.. At the end of the day when I suffer, feel pain, struggle… etc., doc is the one to make money … very pathetic and at the end of the day it is my health and I am the one who pays for the first, second, third and 45th opinion.
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Old 09.04.2011, 00:44
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Re: If you agree that I was verbally abused where do I report this doctor?

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I'm quite happy to sit on my high horse here.

As part of my job, I get to meet some terrifyingly important people.

On one occasion, a few years ago, I had a meeting with the CEO of one of the largest companies in Switzerland. I was a little nervous, of course, but it's part of the job and you just get on with it.

So there we are, chatting away, and his mobile phone rings. This chap, it is worth observing again, is one of the twenty most important people in Switzerland. He reaches into his pocket, apologises, answers the phone and says to the person at the other end, "Sorry, I'm in a very important meeting at the moment. Leave a message with my PA." Then he turns off the phone and continues with the meeting, phone turned off in his pocket.

If he could do that for not-particularly-important-me, why couldn't the OP do that for the much-more-important doctor who was treating her child?

Enter a meeting: phone goes off.

It's not a difficult rule to follow.
Have you thought that it could be that on the other line was a person that CEO did not wanted to speak? Otherwise why would he even bother to answer just to say please leave message ?
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Old 09.04.2011, 00:47
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Re: If you agree that I was verbally abused where do I report this doctor?

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Enter a meeting: phone goes off.
I absolutely agree with this. It's clear from my posts.

I think OP should have done that, or switched her phone to silent or check her phone discretely, since all medical facilities have "no cell" signs.

But, I don't think it's helpful to show very little understanding for OP being upset over the doc being arrogant. I don't care what his reasons would be if he dared to raise his voice at me, at my child or at my friend. A doc does not raise his voice. There is no reason for this in good medicine.

It seems to me 99% of people basically saying that she deserved it. Poking her demanding quantification of one's "yelling" is like demanding everyone here explain themselves in minute details to the rappen what they mean by "CH being expensive". Things are relative, sure. But, we don't really scrutinize some of the famous EF absolutes anymore, do we. So, I give OP the benefit of the doubt that the doc was actually behaving as she said he was.

I think I feel compassion for somebody who got mistreated as a patient. The fact she (quite foolishly, if you ask me, sorry OP) didn't follow the "no cell" rules shouldn't excuse the doc's behavior at all.
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Old 09.04.2011, 00:49
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Re: If you agree that I was verbally abused where do I report this doctor?

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Have you thought that it could be that on the other line was a person that CEO did not wanted to speak? Otherwise why would he even bother to answer just to say please leave message ?
Courtesy?

too short
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Old 09.04.2011, 00:56
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Re: If you agree that I was verbally abused where do I report this doctor?

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I think I feel compassion for somebody who got mistreated as a patient.
But she was not the patient. The doctors ethical and professional obligation is towards the daughter. And as the OP described herself, he does seem to care about the patient/daughter.


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"you are talking to me and checking your emails !!! This I will not take from you!! You are in my office and you did this last time too I cannot stand this!!! AAAA!!! We are talking about your daughter!!!!!Get out of my office and check you emails in the waiting room!!! You cannot be in here and keep checking your emails!!! You should learn if you want to be here than do not ever use your phone anymore!
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Old 09.04.2011, 00:57
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Re: If you agree that I was verbally abused where do I report this doctor?

Find a new doctor and keep your blackberry out of sight during all future appointments.

Anything else is just wasted energy and stubborness.
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Old 09.04.2011, 00:57
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Re: If you agree that I was verbally abused where do I report this doctor?

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I think those docs who do not like when patient is asking for the second opinion are in general those who are not 100%sure bout their diagnosis and I could say to them go to hell.. At the end of the day when I suffer, feel pain, struggle… etc., doc is the one to make money … very pathetic and at the end of the day it is my health and I am the one who pays for the first, second, third and 45th opinion.
Wow.

As I said before - UNLESS something about your method of conveyance regarding the second opinion rubbed the doc the wrong way, it is highly unlikely that a GP would have a bruised ego regarding a patient seeing an EYE DOCTOR about EYE PROBLEMS.

There "has to be" more to the story than you're telling if he did indeed react poorly "just because" you got a second opinion about something that isn't even his specialty.
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Old 09.04.2011, 00:58
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Re: If you agree that I was verbally abused where do I report this doctor?

A brain storming idea…… do you guys think he would have yelled at me if I was a man/dad? Frankly the answer is NO.
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Old 09.04.2011, 00:58
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Re: If you agree that I was verbally abused where do I report this doctor?

I just don't get these people that think that the world will stop turning if they turn their cell off for just 20 minutes. For the most part they don't even know where the on/off switch is....

The doctor showed the mom the same amount of respect that she showed him. I guess they are quits.

Now she should get over herself, stop behaving like such a bore and try and set a better example for her teenage daughter next time.
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Old 09.04.2011, 00:59
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Re: If you agree that I was verbally abused where do I report this doctor?

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A brain storming idea…… do you guys think he would have yelled at me if I was a man/dad? Frankly the answer is NO.
Why are you so sure? There are guys out there that behave just as badly as you did...
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Old 09.04.2011, 01:00
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Re: If you agree that I was verbally abused where do I report this doctor?

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A brain storming idea…… do you guys think he would have yelled at me if I was a man/dad? Frankly the answer is NO.
Did you and your daughter switch roles? You're beginning to sound like a bratty teenager instead of a role-model mother.
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Old 09.04.2011, 01:03
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Re: If you agree that I was verbally abused where do I report this doctor?

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A brain storming idea…… do you guys think he would have yelled at me if I was a man/dad? Frankly the answer is NO.
Woah! Now you have to explain that one to me.... Misogyny.... really?
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Old 09.04.2011, 01:04
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Re: If you agree that I was verbally abused where do I report this doctor?

I am keeping you guys entertained for the Friday evening with some new fresh blood J
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Old 09.04.2011, 01:08
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Re: If you agree that I was verbally abused where do I report this doctor?

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I am keeping you guys entertained for the Friday evening with some new fresh blood J
Pssssst! It is called trolling....
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