I think if a professional yells at kid's parent it is actually unethical towards the kid.

Again, I am not saying what OP did was right or that she can use doc's behavior as an excuse for bad cellphone manners. I think there is no excuse for the doc to yell at anyone in his office. He could have taken the mom out of his office and talked in the waiting room, he could have asked the kiddo to excuse them for a min, there are ways to communicate the same frustration without being a douche about it. (same goes for OP, sure, don' expect people to bend over backwards just because you are a client, cell is a nono here in docs office).

I have been in situ and my friends were too when getting a 2nd opinion or checking out with other experts have created some ugly friction and hurt egos.

I would just advise OP to move on to a better service (and keep your cell habit tamed, even if you dislike the service you are getting).

__________________
"L'homme ne peut pas remplacer son coeur avec sa tete, ni sa tete avec ses mains." J.H. Pestalozzi

“The only difference between a rut and a grave is a matter of depth.” S.P. Cadman

"Imagination is more important than knowledge." A. Einstein

What my wife never understand is the different between Racing my voice and yelling and yelling on top of my voice

It is that attitude in some patients that made me go into research, just because you are paying for a service does not make the doctor your slave or in any way forced to withstand bad behavior.

Ok, First of all im very sorry you had that experience.

At this point I dont think you need to continue reading what everybody else has posted so im not going to repeat only give you a good advise.

Im going to German school and the Quiroprachtic and I have 2 little boys that stay with Tagmommy while im in those apointments and since Day1 I told them I will have the phone reachable in case theres an emergency i can receive the call, text.. whatever. they agreed without problem.

Im not going to question wether it was or not necessary for you to have the phone out of the bag, but maybe next time you think you may have an important call or email you can tell in advance and avoid controversia. As a woman that has child and work, you need to be very reachable, but unless you let your (Dr, teacher, boss.... you name it) know that you may receive a call that is important, you will get this reactions more often than what you think.

Take a deep breathe, have a nice sleep and sweet dreams, tomorrow is a brand new day wish your girl gets healty soon.

__________________
Best Zürich salon for Nails, Feet & Shellac, LUXIO, OPI click HERE

I think you are turning this into something more than it is.
Maybe he is sexist, but it doesn't matter, it's just not related.

This guy was a doctor seeing your daughter, he said when he shouted at you that he noticed that you did it before, so it was obviously something noticiable. Leave your phone in your bag next time, or turn it off... nothing is SO important you cannot leave your phone for 10 minutes...

As for second opinions, that's well within your right to do that, but don't go to your doctor and try to prove he is making mistakes or that you know better than him. If you think you know better than him, don't go to a doctor in the first place!

If this was your primary question, you should have just asked this without the preamble and avoided the subsequent caning.



Do you think you might be wrong or are you seeking validation?

It shows respect from his part and good organization skills. Good example for his staff. Frankly if a CEO cannot afford to turn off his phone for 30 minutes, his company is in trouble.

I am not a doctor, but while I think in private you should treat a doctor like anybody else, in a professional setting it is appropriate to show some respect for the position, the responsibilities, and the many years of demanding education that line of work requires. Residency is no picnic.
There is more to a patient-doctor relationship then just a money transaction.

In one of her posts the OP said she felt ashamed.

Maybe we should let this thread go now, as the OP asked for an opinion, received in resounding unison that she was actually rude, and is now feeling backed into the corner.

Yes she was wrong, but one if my pet hates in life is being spoken in a negative manner in front of other people.

haha - you said it man. I had the same thought whilst reading this thread, but thought someone will bite my head off if I mention it. Which leads to the interesting question, is the OP married to the Doctor? If she is I'd definitely take the "yelling" bit with a pinch of salt

Especially in front of the entire world on an internet forum.

Cheers,
Nick

If I were a doctor, texting/emailing in my office I might find irritating, but using the phrase "might of" would definitely get you struck off my books.

Oh, come on guys. It's one thing to criticize her behaviour, it's another thing to criticize her grammar. Have you looked at her profile? English wasn't her first language.

The sun is shining, the birds are tweeting and I'm getting ready to walk on a pedestrian trail and yell at every bicyclist that passes me.

I find it amazing how many people here defend the GP for unprofessional behaviour. This here is a forum and not a court ruling where we have to invite witnesses and hear both parts of the story.

As a parent myself I would have told the GP off there and then for his out of order behaviour. I also would file a complaint about his behaviour.

Try to contact http://www.patientenstelle.ch/

Good luck.

I don't think people are defending the doctor.

The general discussion is, if mobile phones are acceptable or not, and in which situations.

No one thinks the OP "deserved" to be yelled at or the doctor was completely correct in telling her off in front of her daughter.

yayyy and post 113 gives the OP a straight forward answer after several pages of judgement

Yes this is the general direction everyone on here has taken but the OP wanted to vent her frustration and ask where she can complain

I told her in my first post: Gesundheitsdirektion of your canton

Come on, 99% of the posters wrote that GP was wrong shouting at her, but 99% also said that her wrong attitude triggered it. I can't think of any doctor that shouted at me, at my wife or any person I know. I hope she can drive a car for 30min without checking her email. We are all important people, with important responsibilities, with important bosses etc....yet paying 100% attention to the person in front of you is the minimum of respect you can show.

Then OP writes we "are all sick" for accepting the attitude of GP (!?), then she tries the path of misogyny. I think she's looking for an explanation in the wrong direction. She asked for the opinion of people here and the answer is very clear.
I don't think that having a permissive attitude (i.e go and complain, yes you are right) is of any help. A little bit of self-criticism is the best path to improvement and that needs more than just "scrolling middle ball"

__________________
Resist, support, donate: ACLU
They tried to bury us, they did not know that we are seeds (Mexican proverb)

Sadly, my entire world does not consist of an internet forum.

There are second opinions and second opinions, perhaps? We are talking here about 3 visits in one week. That is quite unusual for a non life-threatening complaint. So OP went to Drs say, Monday - then sought a second opinion mid-week, followed by another visit to the GP on Thursday. It just does not tally, and I sense that perhaps there is more to it than that - and that possibly the 'irritation and poss. mistrust' from both sides might go back a long way. That is the problem with a Forum- you just don't get the whole picture. A eye infection related to an allergy/hayfever, etc, does NOT require a visit to a specialist ophtamologist in most circumstances. Why did the mum not discuss her concerns about an eye infection with the GP on visit 1 or visit 2? THEN, if she felt the eye infection was not clearing up and the GP was not taking it seriously, a second opinion would be totally fair.

MusicChick says that as a teacher she has much experience in giving a firm remonstrance without shouting. As part of my teacher training, we were taught how to deal with this - same during teaching practice and throughout our career. This is defo not part of a Dr's training in CH. In the UK all GPs follow an extra 3 year GP training scheme during which bedside-manner, body language, etc, is part of the training.
It is very rare that Drs have to deal with disrespectful behaviour by patients, not because they are on a pedestal (it was more like this in ye olde days, but no longer) - but because it makes sense in human terms.

Time to change your Dr that is for sure, as it is unlikely your trust and respect (both ways) will endure this saga.