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Old 09.04.2011, 00:11
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Re: If you agree that I was verbally abused where do I report this doctor?

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But she was not the patient. The doctors ethical and professional obligation is towards the daughter. And as the OP described herself, he does seem to care about the patient/daughter.
I think if a professional yells at kid's parent it is actually unethical towards the kid.

Again, I am not saying what OP did was right or that she can use doc's behavior as an excuse for bad cellphone manners. I think there is no excuse for the doc to yell at anyone in his office. He could have taken the mom out of his office and talked in the waiting room, he could have asked the kiddo to excuse them for a min, there are ways to communicate the same frustration without being a douche about it. (same goes for OP, sure, don' expect people to bend over backwards just because you are a client, cell is a nono here in docs office).

I have been in situ and my friends were too when getting a 2nd opinion or checking out with other experts have created some ugly friction and hurt egos.

I would just advise OP to move on to a better service (and keep your cell habit tamed, even if you dislike the service you are getting).
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  #102  
Old 09.04.2011, 00:22
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Re: If you agree that I was verbally abused where do I report this doctor?

What my wife never understand is the different between Racing my voice and yelling and yelling on top of my voice
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  #103  
Old 09.04.2011, 00:24
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Re: If you agree that I was verbally abused where do I report this doctor?

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doc is the one to make money … very pathetic and at the end of the day it is my health and I am the one who pays for the first, second, third and 45th opinion.
It is that attitude in some patients that made me go into research, just because you are paying for a service does not make the doctor your slave or in any way forced to withstand bad behavior.
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  #104  
Old 09.04.2011, 00:34
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Re: If you agree that I was verbally abused where do I report this doctor?

Ok, First of all im very sorry you had that experience.

At this point I dont think you need to continue reading what everybody else has posted so im not going to repeat only give you a good advise.

Im going to German school and the Quiroprachtic and I have 2 little boys that stay with Tagmommy while im in those apointments and since Day1 I told them I will have the phone reachable in case theres an emergency i can receive the call, text.. whatever. they agreed without problem.

Im not going to question wether it was or not necessary for you to have the phone out of the bag, but maybe next time you think you may have an important call or email you can tell in advance and avoid controversia. As a woman that has child and work, you need to be very reachable, but unless you let your (Dr, teacher, boss.... you name it) know that you may receive a call that is important, you will get this reactions more often than what you think.

Take a deep breathe, have a nice sleep and sweet dreams, tomorrow is a brand new day wish your girl gets healty soon.
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  #105  
Old 09.04.2011, 00:38
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Re: If you agree that I was verbally abused where do I report this doctor?

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A brain storming idea…… do you guys think he would have yelled at me if I was a man/dad? Frankly the answer is NO.
I think you are turning this into something more than it is.
Maybe he is sexist, but it doesn't matter, it's just not related.

This guy was a doctor seeing your daughter, he said when he shouted at you that he noticed that you did it before, so it was obviously something noticiable. Leave your phone in your bag next time, or turn it off... nothing is SO important you cannot leave your phone for 10 minutes...

As for second opinions, that's well within your right to do that, but don't go to your doctor and try to prove he is making mistakes or that you know better than him. If you think you know better than him, don't go to a doctor in the first place!
  #106  
Old 09.04.2011, 00:53
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Re: If you agree that I was verbally abused where do I report this doctor?

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My question is where do I report him?
If this was your primary question, you should have just asked this without the preamble and avoided the subsequent caning.

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I think this is very close to an abuse category what do you guys think?


Do you think you might be wrong or are you seeking validation?


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  #107  
Old 09.04.2011, 00:54
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Re: If you agree that I was verbally abused where do I report this doctor?

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So there we are, chatting away, and his mobile phone rings. This chap, it is worth observing again, is one of the twenty most important people in Switzerland. He reaches into his pocket, apologises, answers the phone and says to the person at the other end, "Sorry, I'm in a very important meeting at the moment. Leave a message with my PA." Then he turns off the phone and continues with the meeting, phone turned off in his pocket.

If he could do that for not-particularly-important-me, why couldn't the OP do that for the much-more-important doctor who was treating her child?

Enter a meeting: phone goes off.

It's not a difficult rule to follow.
It shows respect from his part and good organization skills. Good example for his staff. Frankly if a CEO cannot afford to turn off his phone for 30 minutes, his company is in trouble.

I am not a doctor, but while I think in private you should treat a doctor like anybody else, in a professional setting it is appropriate to show some respect for the position, the responsibilities, and the many years of demanding education that line of work requires. Residency is no picnic.
There is more to a patient-doctor relationship then just a money transaction.
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  #108  
Old 09.04.2011, 01:38
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Re: If you agree that I was verbally abused where do I report this doctor?

In one of her posts the OP said she felt ashamed.

Maybe we should let this thread go now, as the OP asked for an opinion, received in resounding unison that she was actually rude, and is now feeling backed into the corner.

Yes she was wrong, but one if my pet hates in life is being spoken in a negative manner in front of other people.
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  #109  
Old 09.04.2011, 02:08
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Re: If you agree that I was verbally abused where do I report this doctor?

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What my wife never understand is the different between Racing my voice and yelling and yelling on top of my voice
haha - you said it man. I had the same thought whilst reading this thread, but thought someone will bite my head off if I mention it. Which leads to the interesting question, is the OP married to the Doctor? If she is I'd definitely take the "yelling" bit with a pinch of salt

Last edited by Kash_Z; 09.04.2011 at 02:29.
  #110  
Old 09.04.2011, 06:27
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Re: If you agree that I was verbally abused where do I report this doctor?

Especially in front of the entire world on an internet forum.

Cheers,
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Yes she was wrong, but one if my pet hates in life is being spoken in a negative manner in front of other people.
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  #111  
Old 09.04.2011, 07:57
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Re: If you agree that I was verbally abused where do I report this doctor?

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If he would have only politely asked me please not to use the phone I might of consider to agree with him
If I were a doctor, texting/emailing in my office I might find irritating, but using the phrase "might of" would definitely get you struck off my books.
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  #112  
Old 09.04.2011, 10:19
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Re: If you agree that I was verbally abused where do I report this doctor?

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If I were a doctor, texting/emailing in my office I might find irritating, but using the phrase "might of" would definitely get you struck off my books.
Oh, come on guys. It's one thing to criticize her behaviour, it's another thing to criticize her grammar. Have you looked at her profile? English wasn't her first language.

The sun is shining, the birds are tweeting and I'm getting ready to walk on a pedestrian trail and yell at every bicyclist that passes me.
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  #113  
Old 09.04.2011, 10:22
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I find it amazing how many people here defend the GP for unprofessional behaviour. This here is a forum and not a court ruling where we have to invite witnesses and hear both parts of the story.

As a parent myself I would have told the GP off there and then for his out of order behaviour. I also would file a complaint about his behaviour.

Try to contact http://www.patientenstelle.ch/

Good luck.
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  #114  
Old 09.04.2011, 10:29
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Re: If you agree that I was verbally abused where do I report this doctor?

I don't think people are defending the doctor.

The general discussion is, if mobile phones are acceptable or not, and in which situations.

No one thinks the OP "deserved" to be yelled at or the doctor was completely correct in telling her off in front of her daughter.



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I find it amazing how many people here defend the GP for unprofessional behaviour. This here is a forum and not a court ruling where we have to invite witnesses and hear both parts of the story.

As a parent myself I would have told the GP off there and then for his out of order behaviour. I also would file a complaint about his behaviour.

Try to contact http://www.patientenstelle.ch/

Good luck.
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  #115  
Old 09.04.2011, 10:32
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Re: If you agree that I was verbally abused where do I report this doctor?

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I find it amazing how many people here defend the GP for unprofessional behaviour. This here is a forum and not a court ruling where we have to invite witnesses and hear both parts of the story.

As a parent myself I would have told the GP off there and then for his out of order behaviour. I also would file a complaint about his behaviour.

Try to contact http://www.patientenstelle.ch/

Good luck.
yayyy and post 113 gives the OP a straight forward answer after several pages of judgement
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  #116  
Old 09.04.2011, 10:34
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Re: If you agree that I was verbally abused where do I report this doctor?

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The general discussion is, if mobile phones are acceptable or not, and in which situations.
Yes this is the general direction everyone on here has taken but the OP wanted to vent her frustration and ask where she can complain
  #117  
Old 09.04.2011, 10:38
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Re: If you agree that I was verbally abused where do I report this doctor?

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Yes this is the general direction everyone on here has taken but the OP wanted to vent her frustration and ask where she can complain
I told her in my first post: Gesundheitsdirektion of your canton

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  #118  
Old 09.04.2011, 10:43
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Re: If you agree that I was verbally abused where do I report this doctor?

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I find it amazing how many people here defend the GP for unprofessional behaviour. This here is a forum and not a court ruling where we have to invite witnesses and hear both parts of the story.

As a parent myself I would have told the GP off there and then for his out of order behaviour. I also would file a complaint about his behaviour.

Try to contact http://www.patientenstelle.ch/

Good luck.
Come on, 99% of the posters wrote that GP was wrong shouting at her, but 99% also said that her wrong attitude triggered it. I can't think of any doctor that shouted at me, at my wife or any person I know. I hope she can drive a car for 30min without checking her email. We are all important people, with important responsibilities, with important bosses etc....yet paying 100% attention to the person in front of you is the minimum of respect you can show.

Then OP writes we "are all sick" for accepting the attitude of GP (!?), then she tries the path of misogyny. I think she's looking for an explanation in the wrong direction. She asked for the opinion of people here and the answer is very clear.
I don't think that having a permissive attitude (i.e go and complain, yes you are right) is of any help. A little bit of self-criticism is the best path to improvement and that needs more than just "scrolling middle ball"
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  #119  
Old 09.04.2011, 10:46
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Re: If you agree that I was verbally abused where do I report this doctor?

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Especially in front of the entire world on an internet forum.

Cheers,
Nick
Sadly, my entire world does not consist of an internet forum.
  #120  
Old 09.04.2011, 11:04
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Re: If you agree that I was verbally abused where do I report this doctor?

There are second opinions and second opinions, perhaps? We are talking here about 3 visits in one week. That is quite unusual for a non life-threatening complaint. So OP went to Drs say, Monday - then sought a second opinion mid-week, followed by another visit to the GP on Thursday. It just does not tally, and I sense that perhaps there is more to it than that - and that possibly the 'irritation and poss. mistrust' from both sides might go back a long way. That is the problem with a Forum- you just don't get the whole picture. A eye infection related to an allergy/hayfever, etc, does NOT require a visit to a specialist ophtamologist in most circumstances. Why did the mum not discuss her concerns about an eye infection with the GP on visit 1 or visit 2? THEN, if she felt the eye infection was not clearing up and the GP was not taking it seriously, a second opinion would be totally fair.

MusicChick says that as a teacher she has much experience in giving a firm remonstrance without shouting. As part of my teacher training, we were taught how to deal with this - same during teaching practice and throughout our career. This is defo not part of a Dr's training in CH. In the UK all GPs follow an extra 3 year GP training scheme during which bedside-manner, body language, etc, is part of the training.
It is very rare that Drs have to deal with disrespectful behaviour by patients, not because they are on a pedestal (it was more like this in ye olde days, but no longer) - but because it makes sense in human terms.

Time to change your Dr that is for sure, as it is unlikely your trust and respect (both ways) will endure this saga.

Last edited by Odile; 09.04.2011 at 11:20.
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