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  #21  
Old 14.04.2011, 13:42
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Re: The Customer is NOT Always Right.

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A little baby can smell pee, it still more attractive than a grown up ''man''.

Believe me, you can find those smelly one in front of the SBB... not attractive...
Remember Nil, little boys pee upwards out of their nappy. I look forward to reading on Facebook about your first facepee from your Prince
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  #22  
Old 14.04.2011, 13:42
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Re: The Customer is NOT Always Right.

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Right I get it.
See, it was easy... What took you so long?
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  #23  
Old 14.04.2011, 13:45
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Re: The Customer is NOT Always Right.

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Remember Nil, little boys pee upwards out of their nappy. I look forward to reading on Facebook about your first facepee from your Prince
I am already prepared!

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  #24  
Old 14.04.2011, 13:45
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Re: The Customer is NOT Always Right.

UNFOCUSED RAGE - I HAZ IT
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  #25  
Old 14.04.2011, 13:51
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Re: The Customer is NOT Always Right.

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So retail folk like to deal with idiots who like to pay more for the same thing because they will just come back for more business.

So this whole thread is complaining about customers being to clever and looking for the best deals and the customer service people thinking that the customer's 'custom is more trouble than it's worth'

Right I get it.
Nope, customer service staff generally like to be treated and spoken to as if they are real human beings (which, honestly, they really are) and are often hamstrung as to what they can and cannot do by company policy.

I think "some customers are more trouble than it's worth" is a bit strong, but certainly some customers have an unrealistically high expectation of the level of service they should receive based on their dealings with a company, and consequently the relationship between the company and that customer can easily end up becoming unprofitable.

Everyone's free to look for the best deals, but not everyone is motivated by price alone - loyalty does count for a lot in the modern marketplace and a lot of people are willing to pay more for a product or service based on either loyalty to a brand, or based on perceived "higher quality" compared to the same service received from elsewhere. It's a very personal and subjective decision.
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  #26  
Old 14.04.2011, 14:14
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Re: The Customer is NOT Always Right.

I tried to read the whole thing but I'm still wrapping my head around the idea of you bending over a bit.

And for a second I read Rimmed....
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  #27  
Old 14.04.2011, 19:36
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Re: The Customer is NOT Always Right.

I agree with you, the customer is not always right and some customers are not worth the effort.

In fact, that's what I used to do for a living. Figure out which were the good customers and how to keep them. And which were the bad customers and how to not encourage them to stick around. Some customers cost more than the are worth and need to be dumped or at the very least ignored until they are better customers.
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  #28  
Old 14.04.2011, 20:50
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Re: The Customer is NOT Always Right.

Which came first? Bad customers or bad companies?
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  #29  
Old 14.04.2011, 21:04
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Re: The Customer is NOT Always Right.

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Everyone's free to look for the best deals, but not everyone is motivated by price alone -
Indeed.

If I'm buying one-off stuff (washer/dryer for example), then price is king.

But, if I need a good supplier of motorcycle parts (and with 7 in our household, I DO), then I go for reliability (as well as price). Same with tires, most of my bikes have magnesium or carbon rims, not something I want some apprentice practicing on! (yes, I understand that apprentices need to learn, but please, NOT on MY rims!)

Tom
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  #30  
Old 14.04.2011, 22:52
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Re: The Customer is NOT Always Right.

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Depends if you want their money or not.
If you pay them back CHF 80.-- and they pay CHF 30.--, it means a loss of CHF 50.-- and this means still a net loss of CHF 30.--

and so it is their wanting your money or whether you want to keep YOUR money
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  #31  
Old 14.04.2011, 22:59
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Re: The Customer is NOT Always Right.

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True. Also, some suppliers are more trouble than they are worth.
That's what makes markets...
some suppliers of course are a nightmare ! But the pharmaceutical industry works on the basis of recipes and procedures and will not change overnight. Even in the case of "generation-changes" or changes-of-ownership, any changes in the quality of products will take a year or more.
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  #32  
Old 15.04.2011, 15:29
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Re: The Customer is NOT Always Right.

This came to mind.. definitely NSFW

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  #33  
Old 15.04.2011, 19:28
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Re: The Customer is NOT Always Right.

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Does that mean the story in the first post is a lie and this is all directed at me because I wanted to know why the Swiss are so reluctant to reduce a price in order to get a customer? Is it out of the realms of thinking for a company to reduce a price in order to gain a customer who will go elsewhere?

If someone works in retails then is it not all about me (i.e. the customer)?
Absolutely not, it was someone that irritated the hell out of me on Monday and then on Wednesday... in between you posted, which had me thinking she was you and you were her.

A customer like her really was not worth it- she was costing the company far more with her complaints than what she had paid in in product. Also, I suppose it's a gut feeling you get after years of experience- you know who will be a repeat customer and who to bend over backward for... which is quite the opposite of getting reamed.

In your case, it was quite simply "why reduce the price in a peak period?". Frequently when I worked for airlines, I would tell people the same thing as you were told "take the other price, I can't match it", because it was the truth.

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Honey, not everything is about you, you know?
The fatty got it right. There are many posts/threads about people complaining and when you step back and think about it... some of them were plain wrong.
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  #34  
Old 15.04.2011, 19:57
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Re: The Customer is NOT Always Right.

I know Swisscom has been peppered over the forum this week for its good customer service but I saw a breathtaking example of it earlier today.

The system is in the shop that you take a ticket and wait until one of the members of staff becomes free. This was obviously not good enough for one female customer who just waltzed in and crashed a consultation demanding in English that she be shown some cases for her mobile.

The sales assistant answered her in English and quickly pointed out the relevant covers on the display and went back to the original customer.

Pushy lady starts then calling over from the stand asking all sorts of questions, distracting the assistant who did her best to answer her without p*ssing off the original customer. I was beginning to feel a red mist descending because I had been sat there like a lemon for a good 10 minutes waiting with a ticket for the next available assistant.

It is possible that her lack of German made her fail to notice the large machine at the door which had "ticket" written on it but I have to applaud the Swisscom assistant who dealt with her professionally and managed to keep face with her original customer.

I was within a whisker of marching over there and giving her a piece of my mind but another assistant came free and pushy lady lived to see another day.
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  #35  
Old 15.04.2011, 20:05
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Re: The Customer is NOT Always Right.

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The fatty got it right. There are many posts/threads about people complaining and when you step back and think about it... some of them were plain wrong.
Just like this one
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  #36  
Old 16.04.2011, 12:02
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Re: The Customer is NOT Always Right.

http://notalwaysright.com/

One of my favourites:

http://notalwaysright.com/fowl-mouthed-accusations
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  #37  
Old 16.04.2011, 12:52
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Re: The Customer is NOT Always Right.

A classic in France, but I like it:

*client being overdemanding*: "Mais monsieur, le client est roi" (client is king)
*salesman with a bright smile*: "Enchanté, mon nom est Guillotin" (my name is Guillotin)

The end.
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