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Old 14.04.2011, 12:53
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The Customer is NOT Always Right.

Yeah, I know it not pc to say so, but after a seeming 9000 years of working in customer service type of jobs (I'm not in burn-out!) I am tired of the "customer is always right". It's as if personal responsibility for poor decisions does not exist any longer; sure as a business porvider you do have to bend over a bit... but that does not mean you have to be continually reamed by every person that comes along.*

A recent example and if you are on the EF- I am not changing my decision:

Client. "Hi, I’ve been using *insert name of any medical product, particularly single usage ones* for 20 years and did not like the ones I ordered in January and have just ordered another brand and like them better, since I am unhappy with the first I would like my money back.".
Me: "Since you have been using "x's" for 20 years, you know that not all brands are the same; since this is a question of comfort rather than a medical reaction we cannot refund you. Also, you ordered "x" in January which would correspond with you coming to the end of your prescription.". This customer has never ordered before and from what I saw was trying to play "medical tourism" to get new and free stuff.

And my favorite, the "I am a good customer/I fly often/I will tell everyone on the internet and will call the press…". Don't people realize that computers are used these days and every transaction is recorded, emails are not trashed and there can be comments (good/bad) in their file? It's not like I am going to take your word for it... I can see how much you've spent and if you really are the greastest client on earth or a total "ahem".

Rant over.

*I almost wrote Tom, Dick and Harry, that would have been an EF "oops".
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  #2  
Old 14.04.2011, 12:59
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Re: The Customer is NOT Always Right.

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Rant over.
Meh. 6/10 for the rant.
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Old 14.04.2011, 13:09
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Re: The Customer is NOT Always Right.

Depends if you want their money or not.
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Old 14.04.2011, 13:11
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Re: The Customer is NOT Always Right.

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Meh. 6/10 for the rant.
Hey, I bitched that one down.
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Old 14.04.2011, 13:30
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Re: The Customer is NOT Always Right.

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Meh. 6/10 for the rant.
You're being generous. It was a 3/10 for me
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Old 14.04.2011, 13:54
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Re: The Customer is NOT Always Right.

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You're being generous. It was a 3/10 for me
Yeah, she could have gone with an extra point if she did add some grrr! here and there but it might be to Sutter for her...

J.L-P is not the kind to mess with...
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Old 14.04.2011, 13:57
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Re: The Customer is NOT Always Right.

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Yeah, she could have gone with an extra point if she did add some grrr! here and there but it might be to Sutter for her...

J.L-P is not the kind to mess with...
You're the only one i fear on this forum Nil. I had a nightmare about you the other night...woke up in a cold sweat
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Old 14.04.2011, 14:01
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Re: The Customer is NOT Always Right.

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You're the only one i fear on this forum Nil. I had a nightmare about you the other night...woke up in a cold sweat
Sure it was sweat ?
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Old 14.04.2011, 14:10
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Re: The Customer is NOT Always Right.

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Sure it was sweat ?
TMI
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Old 14.04.2011, 14:11
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Re: The Customer is NOT Always Right.

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Sure it was sweat ?
Na, I'm not into older women
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Old 14.04.2011, 14:12
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Re: The Customer is NOT Always Right.

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You're being generous. It was a 3/10 for me
This thread came about because of a certain whinge (and others) about price matching and how people have expectations of how it is all about "me".

Some custom is more trouble than it is worth.
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Old 14.04.2011, 14:19
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Re: The Customer is NOT Always Right.

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This thread came about because of a certain whinge (and others) about price matching and how people have expectations of how it is all about "me".

Some custom is more trouble than it is worth.
Lucky for you that you don't work in Customer Service any more, heh!?!?!?


...and even more for the customers.
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Old 14.04.2011, 14:24
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Re: The Customer is NOT Always Right.

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This thread came about because of a certain whinge (and others) about price matching and how people have expectations of how it is all about "me".

Some custom is more trouble than it is worth.
Does that mean the story in the first post is a lie and this is all directed at me because I wanted to know why the Swiss are so reluctant to reduce a price in order to get a customer? Is it out of the realms of thinking for a company to reduce a price in order to gain a customer who will go elsewhere?

If someone works in retails then is it not all about me (i.e. the customer)?
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Old 14.04.2011, 14:27
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Re: The Customer is NOT Always Right.

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Does that mean the story in the first post is a lie and this is all directed at me because I wanted to know why the Swiss are so reluctant to reduce a price in order to get a customer? Is it out of the realms of thinking for a company to reduce a price in order to gain a customer who will go elsewhere?

If someone works in retails then is it not all about me (i.e. the customer)?
Sure it would be good (for the customer). Only downside, a customer that will go for the cheapest is usually not a repeat client and if you're doing business to get paid, well go figure..
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Old 14.04.2011, 14:27
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Re: The Customer is NOT Always Right.

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Some custom is more trouble than it is worth.
True. Also, some suppliers are more trouble than they are worth.
That's what makes markets...
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Old 14.04.2011, 14:30
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Re: The Customer is NOT Always Right.

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Sure it would be good (for the customer). Only downside, a customer that will go for the cheapest is usually not a repeat client and if you're doing business to get paid, well go figure..
So retail folk like to deal with idiots who like to pay more for the same thing because they will just come back for more business.

So this whole thread is complaining about customers being to clever and looking for the best deals and the customer service people thinking that the customer's 'custom is more trouble than it's worth'

Right I get it.
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Old 14.04.2011, 14:35
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Re: The Customer is NOT Always Right.

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Na, I'm not into older women
Hey, At least I have a bit more life experience than you do without smelling pee and having a wet belly button who didn't come off yet...

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Does that mean the story in the first post is a lie and this is all directed at me because I wanted to know why the Swiss are so reluctant to reduce a price in order to get a customer? Is it out of the realms of thinking for a company to reduce a price in order to gain a customer who will go elsewhere?

If someone works in retails then is it not all about me (i.e. the customer)?
Honey, not everything is about you, you know?
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Old 14.04.2011, 14:36
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Re: The Customer is NOT Always Right.

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Hey, At least I have a bit more life experience than you do without smelling of pee and having a wet belly button who didn't come off yet...



Honey, not everything is about you, you know?
Wait a few weeks Nil
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Old 14.04.2011, 14:39
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Re: The Customer is NOT Always Right.

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Honey, not everything is about you, you know?
Did someone else make a price matching thread?
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Old 14.04.2011, 14:40
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Re: The Customer is NOT Always Right.

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Wait a few weeks Nil
A little baby can smell pee, it still more attractive than a grown up ''man''.

Believe me, you can find those smelly one in front of the SBB... not attractive...
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