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Old 28.04.2011, 00:17
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are the swiss a bit too keen on the rules?

Last weekend i was boarding a IC train to Italy with my family. The train was very busy and long story short, one of my kids got on without me. Although I ran to the door when I saw what had happened and shouted in (very bad) German, the train supervisor (or whatever ) would not let me on. His train could not wait 20 seconds and I was just too late. We were reunited at the next stop and nothing bad happened but I was very shaken. I just could not believe that timekeeping was simply more important to the rail guys (who were just doing their job I know) than a child being seperated from a mother. I am still upset to think about it. Just wondering what others think, is this par for the course or did I just meet a mean (or dense) supervisor that day?
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Old 28.04.2011, 00:27
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Re: are the swiss a bit too keen on the rules?

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Last weekend i was boarding a IC train to Italy with my family. The train was very busy and long story short, one of my kids got on without me. Although I ran to the door when I saw what had happened and shouted in (very bad) German, the train supervisor (or whatever ) would not let me on. His train could not wait 20 seconds and I was just too late. We were reunited at the next stop and nothing bad happened but I was very shaken. I just could not believe that timekeeping was simply more important to the rail guys (who were just doing their job I know) than a child being seperated from a mother. I am still upset to think about it. Just wondering what others think, is this par for the course or did I just meet a mean (or dense) supervisor that day?
Sounds like he didn't understand? Brainfart?
I routinely see them wait for people running to make it to the train, and I take trains a few times a day. ICN might be somehow exempt, though, I saw people shaking hands on the platform while having their luggage already loaded on the train, obviously leaving for the airport and holidays. The train just took off without them eventhough they were trying to get on, banging on the doors, etc.
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Old 28.04.2011, 00:28
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Re: are the swiss a bit too keen on the rules?

I am a father. When it come to the safety of my child, everything else is secondary. That train would have been damaged and that train supervisor would probably have been beaten too....not kidding. My daughter is 3 years old though. How old is your child?
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Old 28.04.2011, 00:39
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Re: are the swiss a bit too keen on the rules?

Unbelievable behaviour. It is worth writing a very strong complaint. The child had no ticket, and could not speak neither German nor Italian?

Contact ( I suggest you write in English, and supply a cut and paste Google translation)

SBB AG

Communications & Public Affairs
Hochschulstrasse 6
CH-3000 Berne 65
Tel. 051 220 41 11
www.sbb.ch
E-Mail

Error management.

SBB endeavours to swiftly rectify any safety or quality-related defects. To this end, staff must report defects and the units responsible must take the required action. In this process, it is vital for feedback to be sent to the reporting member of staff as quickly as possible.

Practice has shown that some parts of the process are still not functioning as smoothly as they should. For one thing, employees have complained that they are not receiving feedback on reports and suggestions for improvements, or that no action has been taken. For another, escalation does not always proceed according to plan.

The Management Board has thus taken steps to improve the safety-related dialogue between staff and their line managers and to ensure escalation to the correct in-house units. The existing reporting tool has been modified so that employees can at any time see the extent to which a report has been acted on, and so that they can receive feedback directly from the tool. In addition, reporting and escalation channels are now defined and communicated more clearly. Four escalation levels are available to staff for their reports, from direct line manager up to Management Board. Compliance with the defined escalation rules is also the subject of an agreement between management and employee representatives.
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Old 28.04.2011, 00:41
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Re: are the swiss a bit too keen on the rules?

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Unbelievable behaviour. It is worth writing a very strong complaint. The child had no ticket, and could not speak neither German nor Italian?

You are being a naughty boy tonight...........
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Old 28.04.2011, 00:43
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Re: are the swiss a bit too keen on the rules?

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You are being a naughty boy tonight...........
boy???!!! ..
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Old 28.04.2011, 00:45
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Re: are the swiss a bit too keen on the rules?

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Last weekend i was boarding a IC train to Italy with my family. The train was very busy and long story short, one of my kids got on without me. Although I ran to the door when I saw what had happened and shouted in (very bad) German, the train supervisor (or whatever ) would not let me on. His train could not wait 20 seconds and I was just too late. We were reunited at the next stop and nothing bad happened but I was very shaken. I just could not believe that timekeeping was simply more important to the rail guys (who were just doing their job I know) than a child being seperated from a mother. I am still upset to think about it. Just wondering what others think, is this par for the course or did I just meet a mean (or dense) supervisor that day?
I do NOT accept such behaviour as "keen on rules", but you clearly met an exceedingly stubborn guy.
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Old 28.04.2011, 00:47
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Re: are the swiss a bit too keen on the rules?

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When it come to the safety of my child, everything else is secondary. That train would have been damaged and that train supervisor would probably have been beaten too....not kidding. My daughter is 3 years old though. How old is your child?
When your 3 old year girl gets on a train without you, then obviously the safety of your child was secondary.
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Old 28.04.2011, 00:51
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Re: are the swiss a bit too keen on the rules?

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When your 3 old year girl gets on a train without you, then obviously the safety of your child was secondary.
Good point, actually.

Still wondering how old this child was......
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Old 28.04.2011, 00:54
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Re: are the swiss a bit too keen on the rules?

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Last weekend i was boarding a IC train to Italy with my family. The train was very busy and long story short, one of my kids got on without me. Although I ran to the door when I saw what had happened and shouted in (very bad) German, the train supervisor (or whatever ) would not let me on. His train could not wait 20 seconds and I was just too late. We were reunited at the next stop and nothing bad happened but I was very shaken. I just could not believe that timekeeping was simply more important to the rail guys (who were just doing their job I know) than a child being seperated from a mother. I am still upset to think about it. Just wondering what others think, is this par for the course or did I just meet a mean (or dense) supervisor that day?
Really can't tell if the guy did not understand you. It could be for safety reasons that they won't let you on the train. But they can stop trains and they have to do it in such a case as anything can happen when a child is in panic. Just do what Ittigen proposed as this can not be tolerated.
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Old 28.04.2011, 00:56
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Re: are the swiss a bit too keen on the rules?

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Last weekend i was boarding a IC train to Italy with my family. The train was very busy and long story short, one of my kids got on without me. Although I ran to the door when I saw what had happened and shouted in (very bad) German, the train supervisor (or whatever ) would not let me on. His train could not wait 20 seconds and I was just too late. We were reunited at the next stop and nothing bad happened but I was very shaken. I just could not believe that timekeeping was simply more important to the rail guys (who were just doing their job I know) than a child being seperated from a mother. I am still upset to think about it. Just wondering what others think, is this par for the course or did I just meet a mean (or dense) supervisor that day?
Terrible at the time... but no harm done, and maybe a lesson learnt?

For sure, the conductor clearly had a bad day, and maybe a letter to the SBB is worthwhile, however, I've been left/abandoned/lost at various times in my life and I'm still alive today with no harm done (or so my shrink tells me ).
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Old 28.04.2011, 01:01
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Re: are the swiss a bit too keen on the rules?

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Contact ( I suggest you write in English, and supply a cut and paste Google translation)
I suggest you write in English, send it to me and I'll translate it. I kind of like writing complaints.
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Old 28.04.2011, 01:01
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Re: are the swiss a bit too keen on the rules?

I don't remember much when I was 4 years old but what I do remember is when my family moved and the final trip was on the train with my mother & sister and several large suitcases.
I still remember the fear that I experience when my mother got off the train and was dragging these large suitcases onto the platform. My sister got off and I was just about to when the train moved off. I remember the screaming of myself and my mother and thank goodness the train stopped.
for me it was one of the most traumatic events I can remember.

I hope your child was not affected like that - I still have that feeling whenever I get on or off a train with anyone.
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Old 28.04.2011, 01:01
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Re: are the swiss a bit too keen on the rules?

my daughter is 9, I have 2 other kids. of course children run off and do things like this, that happens everywhere. But I was shocked that the train supervisor would not wait for me to get on or her to get off and also to be honest, that other passangers did not help. I got a real feeling that I was just in their way with my annoyingly foreign dramatics and that if you don't follow the rules here, tough. not their problem anyway.
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Old 28.04.2011, 01:03
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Re: are the swiss a bit too keen on the rules?

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my daughter is 9, I have 2 other kids. of course children run off and do things like this, that happens everywhere. But I was shocked that the train supervisor would not wait for me to get on or her to get off and also to be honest, that other passangers did not help. I got a real feeling that I was just in their way with my annoyingly foreign dramatics and that if you don't follow the rules here, tough. not their problem anyway.
The other aspect, is that an unaccompanied 9-year old on a train in CH is not that uncommon or rare a sight... around that age (10) I was being abandoned in York (not my home city) as my mother was heading off to Hull to take some overseas visitors back to the ferry. I was "found" by an off-duty cop and he and his g/f took me to a police station... Prior to that I disappeared while my mother was shopping (in Holland, where we lived). I reappeared a while later with a banana in hand (so the family story goes). No one knows where I went and or what happened to me during that time (I was too young to remember). What fun, eh?
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Old 28.04.2011, 01:05
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Re: are the swiss a bit too keen on the rules?

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The other aspect, is that an unacompanied 9-year old on a train in CH is not that uncommon or rare a sight...
True, and I guess what you are highlighting here is one of the finer points of Switzerland.
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Old 28.04.2011, 01:08
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Re: are the swiss a bit too keen on the rules?

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I am a father. When it come to the safety of my child, everything else is secondary. That train would have been damaged and that train supervisor would probably have been beaten too....not kidding. My daughter is 3 years old though. How old is your child?
wow, you are so tough
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Old 28.04.2011, 01:09
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Re: are the swiss a bit too keen on the rules?

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my daughter is 9, I have 2 other kids. of course children run off and do things like this, that happens everywhere. But I was shocked that the train supervisor would not wait for me to get on or her to get off and also to be honest, that other passangers did not help. I got a real feeling that I was just in their way with my annoyingly foreign dramatics and that if you don't follow the rules here, tough. not their problem anyway.
9 years old.....Then I stand by my initial reaction.

I will also say that I have sympathy for a mother in a crowded place who is trying to manage more than one child.
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Old 28.04.2011, 01:10
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Re: are the swiss a bit too keen on the rules?

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Really can't tell if the guy did not understand you. It could be for safety reasons that they won't let you on the train. But they can stop trains and they have to do it in such a case as anything can happen when a child is in panic. Just do what Ittigen proposed as this can not be tolerated.
I oppose to such stubborness for two main reasons. One is that such a behaviour is bad public relations. The other one is that such behaviours can cause considerable costs and man hours for the SBB, if a child is to be traced after. That many children tend to run away from their parents is known since antique times and is not a revolutionary aspect !
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Old 28.04.2011, 01:11
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Re: are the swiss a bit too keen on the rules?

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9 years old.....Then I stand by my initial reaction.


9 years old isn't exactly an age where a sensible child cannot cope with such situations... You might want to consider anger management courses, as if it ever does happen, you'd probably find yourself in court being fined for GBH/ABH and/or vandalism.
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