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Old 08.05.2011, 00:18
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Re: snobish restaurant outside swiss vappeur

Next time you go there, just sit at the table and unpack your own food.
I'm sure, that will attract their attention in no time.
;-)
Bonus points, if you leave the place after having had a look at the menu for a couple of minutes.
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  #22  
Old 08.05.2011, 00:28
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Re: snobish restaurant outside swiss vappeur

Even better, sit at their table and order a dial-a-pizza.

Cheers,
Nick

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Next time you go there, just sit at the table and unpack your own food.
I'm sure, that will attract their attention in no time.
;-)
Bonus points, if you leave the place after having had a look at the menu for a couple of minutes.
  #23  
Old 08.05.2011, 02:03
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Re: snobish restaurant outside swiss vappeur

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Even better, sit at their table and order a dial-a-pizza.

Cheers,
Nick
small restaurant near where I live no longer serve food. If you want food they simply give you the menu from the local pizza delivery. Actually not a bad solution as they deliver from 11am to midnight.
  #24  
Old 08.05.2011, 02:25
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Re: snobish restaurant outside swiss vappeur

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Maybe I'm slipping, but I really don't know what the title means, or what it has to do with the problem you had.

Many restaurants stop serving full meals at a certain time (when I presume the cook and other kitchen staff take a well-earned break before the evening rush), but have a 'small menu' which they serve all the time. Both these 'documents' may well have the relevant times on. Was this not the case at your place?
Much depends on what and how you ask. Extremely positive replies in my memory are in a restaurant in Athens (Syntagma Square) at 2am "sure, the whole menu" and at the beach restaurant at my hotel in Kyrenia/Girne in North Cyprus at 3am (landing of the plane in Ercan was at 1.55) "sure, here is the menu, and the buffet for the salad is over here"

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  #25  
Old 08.05.2011, 02:33
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Re: snobish restaurant outside swiss vappeur

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ive had that happen 2x also. now i just ask before i even sit down.

customer service in Switzerland.....
ever tried to get something in the French Republic after 2pm ??? or elsewhere in mainland Western Europe ?????

This has NOTHING to do with "customer service in Switzerland"
  #26  
Old 08.05.2011, 09:38
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Re: snobish restaurant outside swiss vappeur

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Because we're with kids, we send a 'scout' to order everything in advance. This time it was my wife.
Basically she was told that the menu will be limited, which she accepted, but after that they ignored her request to set a table for 5 and to place some orders.
P.S. i'm familiar with the knee-jerk response for EF restaurant reviews.
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Hi Longbyt,

No, I was not thinking about any of the current responses (including yours) in any negative way. I was merely mentioning that I am familiar with many similar threads on EF, and I was anticipating that this will attract some negative comments later on- typically on such forums the OP is accused of provoking the restaurant's negative behavior.

And about the title- I just wanted to avoid mentioning the restaurant's name. Sorry for spreading so much confusion. I really thought that everybody are familiar with it.
I wouldn't have thought of it until you said you were familiar with "knee-jerk" responses.

It actually made me wonder what possibly could have happened which would have warranted placing the blame on you / your family.

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Actually I waited with the kids in a playground nearby, while my wife was sitting at the restaurant, trying to order some food. Then, some 45 minutes later, she gave up and we went looking for another place.

It is my observation that many "sit down" restaurants in Switzerland actually close between 2pm and 5pm, giving the staff a chance to go home for lunch if they desire.

I think it is beyond the pale for the wait staff to have ignored your wife like that, that's pretty ridiculous of them. I don't have patience for that, I would have either left or given them an earful (or both) long before the 45min mark.

Write a letter to the restaurant and complain, if she didn't before she left, that may be the only way the management learns of such behavior. If they are open at all during that time, it indicates to me that they are aware they could be making some money then... bringing it to the attention of owner / management may help ensure such behavior is less likely to happen in the future. (If it were a restaurant in the US, it probably would garner some meal vouchers for your family as well, I don't know whether or not it would here as well.)
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Old 08.05.2011, 09:47
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If I walk into a restaurant outsidewhat I consider to be normal kitchen times I collar the first waiter I can find and ask if the kitchen is open.

Saves a lot of time.
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..we send a 'scout' to order everything in advance. This time it was my wife.
Basically she was told that the menu will be limited, which she accepted, but after that they ignored her request to set a table for 5 and to place some orders.
Does not look like it saved his wife any time whatsovever.

If the manager hires staff with this level of customer service, he might just laugh at OP writing a letter, but it's worth a try. Not that I heard about food vouchers here, but he might understand and try to compensate.

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ever tried to get something in the French Republic after 2pm ??? or elsewhere in mainland Western Europe ?????

This has NOTHING to do with "customer service in Switzerland"
Well, I give you France but elsewhere? Yes, I have eaten all over between 2-5pm and with a decent service (and costing about a half, too ). I think it does have to do a lot with the way things are traditionally run in here. It's ok. Just one of the few irritating bits.
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Last edited by MusicChick; 08.05.2011 at 09:59.
  #28  
Old 08.05.2011, 11:45
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Re: snobish restaurant outside swiss vappeur

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I guess "we don't serve lunch at 14:30" would be too helpful a reply. Letting a customer sit idle while 4 waiters keep visiting yet refuse to take an order- causses maximal wait time for the customer who then needs to hurry elsewhere... Sweet...
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Because we're with kids, we send a 'scout' to order everything in advance. This time it was my wife.
Basically she was told that the menu will be limited, which she accepted, but after that they ignored her request to set a table for 5 and to place some orders.
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Actually I waited with the kids in a playground nearby, while my wife was sitting at the restaurant, trying to order some food. Then, some 45 minutes later, she gave up and we went looking for another place.
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I think this is what went wrong. They were probably waiting for the rest of your party to arrive.
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Yes, I guess that's the most likely explanation.
Looks like if the poster had put the whole story together, we wouldn't have had to reply at all.
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Old 08.05.2011, 11:50
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Re: snobish restaurant outside swiss vappeur

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Looks like if the poster had put the whole story together, we wouldn't have had to reply at all.
Yeah, most of the threads in complaint corner aren't a question, I didn't see a question in his posts either ...a nag about a poor service. I think it is a dead horse horse, by now.

Shall we close? So OP does not catch any more flak for simply wanting to offload, like most of the complain corner nags want.
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Old 08.05.2011, 11:59
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Re: snobish restaurant outside swiss vappeur

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Does not look like it saved his wife any time whatsovever.

If the manager hires staff with this level of customer service, he might just laugh at OP writing a letter, but it's worth a try. Not that I heard about food vouchers here, but he might understand and try to compensate.



Well, I give you France but elsewhere? Yes, I have eaten all over between 2-5pm and with a decent service (and costing about a half, too ). I think it does have to do a lot with the way things are traditionally run in here. It's ok. Just one of the few irritating bits.
Elsewhere ? I list here some countries where you do not get meals between 2 and 5 pm outside real centres
Germany
Netherlands
Belgium
Luxemburg
Austria
Liechtenstein
Hungary
Italy
Spain
Portugal
U.K.
Ireland

while you in ALL of these countries of course CAN find places
open for business between 2 and 5 pm, the overall rule is
NO

I mean, just look at the working hours. A small or medium restaurant
with a non-family/outside-cook has to face the following working hours
breakfast = 06.30 - 09.30 = 3 hours
lunch = 11.00 - 14.00 = 3 hours
dinner = 17.00 - 23.00 = 6 hours

if you have ONE cook for lunch and dinner, then you have to give him the OUT-time between 2 and 5 pm .

I for three weeks worked in a military kitchen and our working hours were
06.00-08.00 11.00-14.00 17.00-21.00 , so that I know what I am talking about
  #31  
Old 08.05.2011, 12:02
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Re: snobish restaurant outside swiss vappeur

OK - I agree with MusicChick. We now know a bit more about opening times and customs of restaurants in various different countries.

The Op has had a rant. Maybe next time, a little more information in the first post please.

It is Sunday. I am hungry. Time to go out for a meal... near Swiss...
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