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Old 24.05.2011, 20:40
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BMW - do they know what they are doing or just bringing the brand name down!

Here is my rant and I need to vent. We got our lovely car on lease months ago and expect for few routine checks, battery replacement we had no serious issues until now. The moment steering column started packing up with warning sign steering wheel lock. I addressed this issue at the local garage and they replaced the whole part. So far so good until we started hearing the screeching or rattling noise at low speeds especially even more pronounced when parking and turning a lot. Soon the car went back for another checkup and they did something so they let it run quietly for few days only and the pronounced noise was back again. Now I sent it back for a day which ended up being two days...

We got our tickets and hotel booked for Roland Garros in Paris this week. The whole trip planned to go by car. I went to pick up the vehicle this afternoon and happy to drive away when suddenly the warning messages: runflat tyre monitoring system failure, DSC failure and all other crap that never existed before. As I stood (parked) right there at the BMW office, I went straight to the service guy to show him what they have done to my baby. He urged me to sit down and promised to check the problem. Ten minutes later he comes that he is sorry but the car needs to stay another few days as the whole new part (difficult to get for this model) needs to be replaced. Car needs to stay till Thursday. WTF! I came to them with steering screech problem but ended up with whole various issues. Then I said to him there was no way I'm leaving without the car cos tomorrow first thing in the morning we hit the road Paris bound. He said sorry. I asked for replacement vehicle for time being but there is now chance to get one because insurance doesnt cover EU countries unless if I were a Swiss citizen. Another WTF! Ok I sucked it up walked away furious and marched straight to the SBB desk to buy the train tickets. Got them but that's not the way how we have planned our sightseeing with stopovers on French countryside trip!!!!

All well and good (not really) but what makes me wonder how come these people exist giving kak service and writing exorbitant bills for incompetent service. Luckily I have two-year warranty covering mechanical and electronics parts. Even back in SA where btw they built BMWs they provide you with excellent customer service but here in the heart of EU, hell they cannot get it right. Please send the car across the border for fu.k sake and learn from Germans how to do it right - you twats!!! That's at least where I will go next time around seeking the service. Rant over, lekker dag!!!
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Old 24.05.2011, 20:47
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Re: BMW - do they know what they are doing or just bringing the brand name down!

Look at the bright side, going to Paris by car sucks big time.

Plane, train, bike, fine.

Car: never again.

Tom
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Old 24.05.2011, 20:55
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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Here is my rant and I need to vent. We got our lovely car on lease months ago and expect for few routine checks, battery replacement we had no serious issues until now. The moment steering column started packing up with warning sign steering wheel lock. I addressed this issue at the local garage and they replaced the whole part. So far so good until we started hearing the screeching or rattling noise at low speeds especially even more pronounced when parking and turning a lot. Soon the car went back for another checkup and they did something so they let it run quietly for few days only and the pronounced noise was back again. Now I sent it back for a day which ended up being two days...

We got our tickets and hotel booked for Roland Garros in Paris this week. The whole trip planned to go by car. I went to pick up the vehicle this afternoon and happy to drive away when suddenly the warning messages: runflat tyre monitoring system failure, DSC failure and all other crap that never existed before. As I stood (parked) right there at the BMW office, I went straight to the service guy to show him what they have done to my baby. He urged me to sit down and promised to check the problem. Ten minutes later he comes that he is sorry but the car needs to stay another few days as the whole new part (difficult to get for this model) needs to be replaced. Car needs to stay till Thursday. WTF! I came to them with steering screech problem but ended up with whole various issues. Then I said to him there was no way I'm leaving without the car cos tomorrow first thing in the morning we hit the road Paris bound. He said sorry. I asked for replacement vehicle for time being but there is now chance to get one because insurance doesnt cover EU countries unless if I were a Swiss citizen. Another WTF! Ok I sucked it up walked away furious and marched straight to the SBB desk to buy the train tickets. Got them but that's not the way how we have planned our sightseeing with stopovers on French countryside trip!!!!

All well and good (not really) but what makes me wonder how come these people exist giving kak service and writing exorbitant bills for incompetent service. Luckily I have two-year warranty covering mechanical and electronics parts. Even back in SA where btw they built BMWs they provide you with excellent customer service but here in the heart of EU, hell they cannot get it right. Please send the car across the border for fu.k sake and learn from Germans how to do it right - you twats!!! That's at least where I will go next time around seeking the service. Rant over, lekker dag!!!
Man, sorry to hear that. I know how you feel, when you're planning things and certain unforseen (preventable by 3rd party) events occur and you're unable to do as you wished.
Maybe you can consider a Lexus or a Cadillac for your next purchase..they're excellent cars with great customer service.

Last edited by lost_inbroad; 24.05.2011 at 21:05.
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Old 24.05.2011, 21:01
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Re: BMW - do they know what they are doing or just bringing the brand name down!


Pathetic after-sales service!

I used to work for Stannic back in SA and one of the dealerships I serviced was Northcliff Auto. Back then they exclusively sold BMW and I tell you, the customer service was superb. *sigh* those were good times.

Anyway, back on topic. I'm sorry this happened.. What a suck situation!

Have a good time regardless

I'm completely in love with Paris so enjoy you lucky fish!
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Old 24.05.2011, 21:02
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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Man, sorry to hear that. I know how you feel, when you're planning things and certain unforseen (preventable by 3rd party) event occur and you're unable to do as you wished.
Maybe you can consider a Lexus or a Cadillac for your next purchase..they're excellent cars with great customer service.
In the long run I was looking into quality car wirh brand name and everlasting six cylinder (at least over 300k) engine provided that maintained properly. All I'm getting for the price is shiit load of electronic problems and headache. Next time Bimmer is no go for me. Even my old skoroskoro Toyota with carburetor engine used to be more reliable.
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Old 30.05.2011, 01:02
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Re: BMW - do they know what they are doing or just bringing the brand name down!

sorry to hear what happened, just wondering which BMW service is that ?

Is it the one in Neuenhof? Because I am seriously considering to buy a 3'er coupe from there...
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Old 30.05.2011, 12:01
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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sorry to hear what happened, just wondering which BMW service is that ?

Is it the one in Neuenhof? Because I am seriously considering to buy a 3'er coupe from there...
I think you would be better off buying new car from BMW in Dielsdorf or Adliswil. They are larger dealerships and their gove you better marigin to bargain. They are also used to expats if you know what I mean. When it comes to second hand cars from particular dealership then you are gonna have to stick to the one you found a car from (and rely on their good will to solve the problem if they arise). Good luck!

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Old 30.05.2011, 12:19
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Re: BMW - do they know what they are doing or just bringing the brand name down!

Half the cars on the road here are BMWs. There's no reason to provide extraordinary after-sales service (expensive for the dealer) when the cars sell themselves without it.

You're far more likely to get good service from a smaller player in Switzerland. A local Honda dealer has just lent me a car for 3 months free of charge until my new car is ready. A Hyundai dealer has jumped through hoops for me.
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Old 30.05.2011, 12:21
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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Half the cars on the road here are BMWs. There's no reason to provide extraordinary after-sales service (expensive for the dealer) when the cars sell themselves without it.

You're far more likely to get good service from a smaller player in Switzerland. A local Honda dealer has just lent me a car for 3 months free of charge until my new car is ready. A Hyundai dealer has jumped through hoops for me.
You're absolutely right! The other day, a bicycle dealer loaned me his pump for my flat tire....
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Old 30.05.2011, 12:23
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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Even my old skoroskoro Toyota with carburetor engine used to be more reliable.

Well, yeah. It was about a million percent simpler on top of being built extremely well .

Sorry about your troubles, I've always liked BMW and think they make a solid product.

I've never bought a new car, and unless I one day have money and time to burn don't think I ever will. Every car maker comes out with troublesome models; it can take a couple of years for all the problems to surface, too.

When you buy a new car, unless the model has just been rolled over from last year with a few minor cosmetic changes, you have no idea if it's going to be a pain or a dependable tank. Buy a couple years-old car, and you'll have ample info off of car forums to know which model to get.

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Old 30.05.2011, 12:45
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Re: BMW - do they know what they are doing or just bringing the brand name down!

Don't get me wrong the car is still fabulous and great performance. It is just one bloody steering wheel thingy that they couldn't get right (and hopefully they will this time). If they chipped the cable during assembly (they do not openly admit it but mentioned faulty cable) the board computer goes south with readings and shows some absurd fault signals. I came with simply rattling noise during turning issue and get it all. Should I say BMW Schweiz one cluless after-sale service but otherwise the entire brand is cool!
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Old 30.05.2011, 12:49
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Re: BMW - do they know what they are doing or just bringing the brand name down!

haha.. if you think the quality is bad on the cars dont even think about the bikes.....

piss poor quality with many well know failures that bmw refuse to do something about.
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Old 30.05.2011, 12:53
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Re: BMW - do they know what they are doing or just bringing the brand name down!

Is there a lemon law here in CH ?
http://en.wikipedia.org/wiki/Lemon_law

probably not .

And customer service here in Ch, you should know better by now

well good luck with the car and enjoy the tennis game! just fyi train might be a bette roption at the moment as there is SOOOOOOOO many roadconstruction sites . it is driving me mad going to Belgium
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Old 30.05.2011, 12:58
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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Is there a lemon law here in CH ?
http://en.wikipedia.org/wiki/Lemon_law
Agree with Anthony here - see what the options are, as it sounds like you've ended up with a "Friday job".
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Old 30.05.2011, 13:12
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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here in the heart of EU
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Old 30.05.2011, 13:13
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Re: BMW - do they know what they are doing or just bringing the brand name down!

All I know is that they have http://en.m.wikipedia.org/wiki/Red_flag_laws and speed traps that catch you doing 60kmh in 50kmh zone

Btw: We ended up going by train and we thoroughly enjoyed it. In the area where we stayed in Boulogne-Billancourt which wasn't car parking friendly place manifested by scratches on neighbours Peugeot's and Renault's. It only takes about 6hours and is very central to all locations from Gar de l'Est. It must have been God's providence to save us hassle with our car. So TGV here I come! Having said that Beemer should be ready up for collection within next few ours and time to take it for a spin (to see how the steering wheel and other thingies respond)
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Old 30.05.2011, 14:44
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Re: BMW - do they know what they are doing or just bringing the brand name down!

So Jacek, in one way the garage did you a big favour! Car parking in that country is a nightmare for anyone who cares about their bodywork. I was simply stunned a few years back in the South of France, at the way people parked and did not care two hoots about the outside look of the car!
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Old 30.05.2011, 14:59
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Re: BMW - do they know what they are doing or just bringing the brand name down!

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Agree with Anthony here - see what the options are, as it sounds like you've ended up with a "Friday job".
Sorry to hear about this but I have to agree!

BMW (Like Merc) do seem to have gone through a little bit of a down tun in recent years, both companies state that they are bringing quality and service levels up to par again but that doesn't help us, the consumer, in the mean time.

I had to jump ship from BMW after owning a string of M- Cars, went to Mercedes but that was no better! I would however recommend writing direct to BMW AG headquarters in Munich, preferably in German, stating your displeasure and asking their views on a "not fit for purpose" sale. Both a friend and I were forced to do this a few years ago and they tend to take this very seriously; Service was second to none afterwards and they even gave him a replacement spec car. Afterwards I would be tempted to find an alternative local dealer with better CS, check on word of mouth recommendations.

Bottom line... Make a fuss this is totally unacceptable on such a marque!

Wish you luck!
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Old 30.05.2011, 18:24
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Sorry to hear about this but I have to agree!

BMW (Like Merc) do seem to have gone through a little bit of a down tun in recent years, both companies state that they are bringing quality and service levels up to par again but that doesn't help us, the consumer, in the mean time.

I had to jump ship from BMW after owning a string of M- Cars, went to Mercedes but that was no better! I would however recommend writing direct to BMW AG headquarters in Munich, preferably in German, stating your displeasure and asking their views on a "not fit for purpose" sale. Both a friend and I were forced to do this a few years ago and they tend to take this very seriously; Service was second to none afterwards and they even gave him a replacement spec car. Afterwards I would be tempted to find an alternative local dealer with better CS, check on word of mouth recommendations.

Bottom line... Make a fuss this is totally unacceptable on such a marque!

Wish you luck!
Don't forget to address it to Dr. - Ing. Norbert Reithofer, Chairman of the Board of Management (http://www.bmwgroup.com/bmwgroup_pro...home/home.html)
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Old 30.05.2011, 18:45
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Re: BMW - do they know what they are doing or just bringing the brand name down!

Now, I came back from the garage. Greeted my infamous servicemen who mumbled short gruetzi (at least they didn't murmur today ).

To cut the long story short... The steering wheel doesn't make a single squeak and no more rattling. All nice and under control. I double checked with them if they were sure that's the last time (already third time I paid them a visit). The guy assured me that it's ok now. He said if I had problem I could always come back (is that something ominous he felt it again in the air ;( ). I will drive and test it. Hopefully it is the last visit before the next service due in 2012.

Anyway, I will let them get away this time but if it happens again I will use Carlos's suggestion and address book of Dr Herr Ing.
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