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Old 30.05.2011, 20:23
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Drycleaner destroyed my suit (Customer rights)

Hi All,

not sure whether this should go in the complaints corner or not, but here goes.

My local dry cleaner destroyed one of my suits. More precisely, they managed to melt the two sides of my suit trousers together (beyond repair etc.).

Unfortunately for them it was my Hugo Boss suit and it's not the type of suit where I can get a new pair of pants off the rack i.e. I need the whole suit to be replaced

Unfortunately for me it was also my wedding suit. (Mrs M is not happy!)

They have been a bit sketchy about reimbursing me for the suit, and I am wondering if anyone has any experience with customer legal rights in Switzerland. I am aware of the betreibungs (debt) system, but think this is a rather slow and difficult process(?)

For the record,
- there was no disclaimers on the counter, paperwork indicating limited liability on their part
- they openly admit to the fault.
- they say that they recognise the value of the suit (but i don't think they are happy about it)
- they say that they will pay up - but the banks are closed now.
- they wrote a note saying that they would pay the money on friday when they return from holidays (they mentioned this last week, hopefully it's not a scam)
- I do have the original receipt.

so, i'm left waiting until Friday to see if they keep their word. In the meantime i need to find a replacement suit and figure out what to do if they do not make the reimbursement.


any tips or recommendations greatly appreciated,

cheers

Nic
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Old 30.05.2011, 20:36
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Re: Drycleaner destroyed my suit (Customer rights)

Whats your size? My skinny husband´s suit just started to gather dust. Not so pricey but if you´re getting desperate...
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Old 30.05.2011, 20:40
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Re: Drycleaner destroyed my suit (Customer rights)

Do you still have the receipt for the suit? Does the store you bought it at still have similar suits? Can you find the price of an identical/similar suit? Send them that info in a registered letter and give them your bank details so they can pay the money. I'd bet they have insurance to cover these types of things. And I'll bet they pay replacement value for an identical or very similar suit.

Also, can you tell me out of curiosity how they managed to melt the pants? What is the suit material?
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Old 30.05.2011, 21:00
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Re: Drycleaner destroyed my suit (Customer rights)

thanks for the replies.

@ Stephanie - thank you very much for the kind offer. I do have other suits, although the damaged one was my favourite.

@ miniMia thanks for the tips. Any suggestion what to do if they ignore the letter? Re: the damage - it was done by a very hot iron, apparently. The suit material is wool, polyamide and elasthan.
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Old 30.05.2011, 21:22
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Re: Drycleaner destroyed my suit (Customer rights)

What would Reg Reagan do?
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Old 31.05.2011, 00:07
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Re: Drycleaner destroyed my suit (Customer rights)

They won't ignore the letter. And as I said, they probably have insurance.

Start with handing them the letter in person (just to be a bit more friendly about the whole thing). Then in a week mail them a copy registered. Then we can go from there.

Ah. It was a blend. But still I'm still surprised that the wool didn't keep that from melting together. Their iron is probably defective.
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Old 31.05.2011, 00:28
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Re: Drycleaner destroyed my suit (Customer rights)

thanks for the advice!. I'll prep the docs for friday. if they don't hold to their word I will hand them the letter.

cheers

Nic


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They won't ignore the letter. And as I said, they probably have insurance.

Start with handing them the letter in person (just to be a bit more friendly about the whole thing). Then in a week mail them a copy registered. Then we can go from there.

Ah. It was a blend. But still I'm still surprised that the wool didn't keep that from melting together. Their iron is probably defective.
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Old 31.05.2011, 14:20
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Re: Drycleaner destroyed my suit (Customer rights)

Small thing but you are better to post the letter registered (einschreiben) to make it official, you can still hand them a copy but if you need to take further action (touch wood you don't) you are creating the appropriate path to start.


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thanks for the advice!. I'll prep the docs for friday. if they don't hold to their word I will hand them the letter.

cheers

Nic
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Old 31.05.2011, 23:05
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Re: Drycleaner destroyed my suit (Customer rights)

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Small thing but you are better to post the letter registered (einschreiben) to make it official, you can still hand them a copy but if you need to take further action (touch wood you don't) you are creating the appropriate path to start.
Sure. That's way I said to mail it registered in a week or so if they don't fulfill their obligations. They said they would take care of it & he should give them the benefit of the doubt before he gets "all official" on them. It's a nice gesture. If and when they don't pay then he can send it registered.
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