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  #41  
Old 01.06.2011, 13:42
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Re: Switzerland.. Only the watches work properly

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It took me four years to get a phone and cable TV, and another 9 or so to get DSL!

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  #42  
Old 01.06.2011, 13:44
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Re: Switzerland.. Only the watches work properly

Cablecom are OK. It's a sport in some ways - they are very process-oriented.

Examples:
1. Move with cable modem to 1-year-old apartment. "We'll send a tech to check the connection" - "It's brand new" - "We'll send a tech" - Tech: "Why did they send me, it's brand new" - "Just send the info to them it works, thanks". Bingo, it worked shortly after.

2. New set-top box and card. Never would activate. Complain. Get new box and card. Works. Ask for returns label to return defective box.....falls on deaf ears. Box in cellar. Still.

3a. Call up to add Internet to my package. Swisscom ends 31st, I want it from the 1st. Call up on the 31st when the cable modem hasn't arrived and ....... get told it'll arrive 1st or 2nd (WTF #1).

Call up on the 1st as it arrives..."do you need the MAC to activate the modem?" - "No".

Call up 4 more times over the next 2 days and it finally comes on. They needed the MAC and their activation server was down.

3b. Get my first post-"upgrade" bill and I've lost the half-price TV I had and gained a "free" phoneline that I never wanted. Tried completing the online form to complain (heck, I know they read the inbound stuff and I am not sitting on the phone for 5 hours) but it would not validate my customer number. So I hack it and put in my long message complaining about the upselling and detail my requirements (TV half-price and Internet only with no cost for the change). 4 business days later, I got a confirmation and new bill amount - 2 days before the deadline I gave them before I would escalate.

It is how you handle these people. Get someone not running through a script and you're ok. Know how to escalate and you're ok.

As for the permit, they had to harass me to get one, I was not really bothered.

As for the customs people.....they don't hassle me as I simply don't fall into the demographic cross-section they tend to check on - yes, that's usually males with darker complexions. But I assume it's also based on experience of schemers past and present.

Finally, do your own washing, you lazy git.
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  #43  
Old 01.06.2011, 13:44
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Re: Switzerland.. Only the watches work properly

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Geneva is the problem. The people there just do not care at all.

I have lived in Fribourg, Vaud, Geneva and Berne. Geneva was twice as bad as the others.

Peg is right, be careful with regard to your 3 month permission!
I've been calling Geneva "Republic of Mozambique" since 2 years already
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  #44  
Old 01.06.2011, 13:46
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Re: Switzerland.. Only the watches work properly

Geneva AND Cablecom?! You're really pushing your luck.

But in all honesty... one is a bureaucratic communist shithole with too much foreign money the other is a stingy company that rather spends money on marketing than customer relations.. Next thing you tell us is that you registered with Assura health insurance
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  #45  
Old 01.06.2011, 13:47
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Re: Switzerland.. Only the watches work properly

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You obviously never dealt with TalkTalk then - Jeez-uz, talk about untrained chimps...
Sky are pretty bad as well. My parents place is in a 6 acre field and they had to send a technician out 5 times to make sure there were no obstructions
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  #46  
Old 01.06.2011, 13:54
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Re: Switzerland.. Only the watches work properly

oh this so I call the technicians and they tell me that the notification to modernisation of the building has been sent to cablecom everything should be in order.. so I call cablecom and it just gets better... now I have 2 accounts with cable come.. apparently I should already have the internet and the phone.. arragheasrlksdgh.lkjeraéli kjéo idtjé moisjéréàaaeastlieénliaweté-rldjémr.khatrlkuegkawee eksase fhihlei tléij

stop hitting keyboard
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  #47  
Old 01.06.2011, 13:56
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Re: Switzerland.. Only the watches work properly

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  #48  
Old 01.06.2011, 13:59
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Re: Switzerland.. Only the watches work properly

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Cablecom are OK. It's a sport in some ways - they are very process-oriented.

Examples:
1. Move with cable modem to 1-year-old apartment. "We'll send a tech to check the connection" - "It's brand new" - "We'll send a tech" - Tech: "Why did they send me, it's brand new" - "Just send the info to them it works, thanks". Bingo, it worked shortly after.

2. New set-top box and card. Never would activate. Complain. Get new box and card. Works. Ask for returns label to return defective box.....falls on deaf ears. Box in cellar. Still.

3a. Call up to add Internet to my package. Swisscom ends 31st, I want it from the 1st. Call up on the 31st when the cable modem hasn't arrived and ....... get told it'll arrive 1st or 2nd (WTF #1).

Call up on the 1st as it arrives..."do you need the MAC to activate the modem?" - "No".

Call up 4 more times over the next 2 days and it finally comes on. They needed the MAC and their activation server was down.

3b. Get my first post-"upgrade" bill and I've lost the half-price TV I had and gained a "free" phoneline that I never wanted. Tried completing the online form to complain (heck, I know they read the inbound stuff and I am not sitting on the phone for 5 hours) but it would not validate my customer number. So I hack it and put in my long message complaining about the upselling and detail my requirements (TV half-price and Internet only with no cost for the change). 4 business days later, I got a confirmation and new bill amount - 2 days before the deadline I gave them before I would escalate.

It is how you handle these people. Get someone not running through a script and you're ok. Know how to escalate and you're ok.

As for the permit, they had to harass me to get one, I was not really bothered.

As for the customs people.....they don't hassle me as I simply don't fall into the demographic cross-section they tend to check on - yes, that's usually males with darker complexions. But I assume it's also based on experience of schemers past and present.

Finally, do your own washing, you lazy git.
Hey I do my own washing I just dont have a washing machine.. but ur welcome to come round and do it any time
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  #49  
Old 01.06.2011, 14:03
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Re: Switzerland.. Only the watches work properly

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Hey I do my own washing I just dont have a washing machine.. but ur welcome to come round and do it any time
you're not my type, hon. But we can meet at the railway station so I can get a glimpse of your undies if you want?
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  #50  
Old 01.06.2011, 14:07
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Re: Switzerland.. Only the watches work properly

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you're not my type, hon. But we can meet at the railway station so I can get a glimpse of your undies if you want?
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  #51  
Old 01.06.2011, 14:16
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Re: Switzerland.. Only the watches work properly

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as slow as molasses in wintertime.
He! He! I de-registered myself from Berneck in April and have not yet managed to register myself in Basel yet.
The way I see it is that they want something from me and should do their best to make it work. I have been on the phone with the Amt doing my blue eyed wonder thing and I get the impression that whatever will be will be.
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  #52  
Old 01.06.2011, 14:27
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Re: Switzerland.. Only the watches work properly

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Done that ages ago
That was ages ago. Do it again.

1) Call cablecom, get them to tell you that they are waiting for the technician. Say "fine, I'll call him myself." Get his name and number.
2) Hang up, immediately call the technician. Tell him "I just got off the phone with cablecom, and they say they are still waiting for you to call them." Ask him to call them again. (Maybe he already did, maybe he didn't. Doesn't matter so don't argue about it.)
3) If he insists he's already called them, squeeze any data you can out of him (what date/time did he call? who did he talk to?) and immediately ring cablecom back. Ask to speak to the same person again (you did get her name, right?) "I just got off the phone with the technician and he says..."

Repeat as necessary ("I just rang cablecom back and they've got no record...") until one side gives in and agrees to call the other.

C'mon. This is an annoying, time-wasting chore, but it ain't rocket science.
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  #53  
Old 01.06.2011, 14:32
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Re: Switzerland.. Only the watches work properly

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Drink on ..
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  #54  
Old 01.06.2011, 14:38
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Re: Switzerland.. Only the watches work properly

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That was ages ago. Do it again.

1) Call cablecom, get them to tell you that they are waiting for the technician. Say "fine, I'll call him myself." Get his name and number.
2) Hang up, immediately call the technician. Tell him "I just got off the phone with cablecom, and they say they are still waiting for you to call them." Ask him to call them again. (Maybe he already did, maybe he didn't. Doesn't matter so don't argue about it.)
3) If he insists he's already called them, squeeze any data you can out of him (what date/time did he call? who did he talk to?) and immediately ring cablecom back. Ask to speak to the same person again (you did get her name, right?) "I just got off the phone with the technician and he says..."

Repeat as necessary ("I just rang cablecom back and they've got no record...") until one side gives in and agrees to call the other.

C'mon. This is an annoying, time-wasting chore, but it ain't rocket science.
Ages ago was like a week ago but I got onto both of them today.. and my 2nd call to cablecome was almost fire and brimestone.. but success (I think) the lady claims that Ill have my internet by next week.. once she delete one of my 2 accounts or something like that
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Old 01.06.2011, 14:49
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Re: Switzerland.. Only the watches work properly

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you're not my type, hon. But we can meet at the railway station so I can get a glimpse of your undies if you want?
lol I didnt mention anything about my type.. aside from being the type who gets annoyed with incompetence.. i.e. FIFA and cablecom.

lol as for undies, switzerland is the wrong country Japan is the place to be.. for undies at a train station.. they have vending machines. for that stuff

p.s. I just bought a washer/dryer now I m guessing I will have to go throu the ordeal of finding someone who can fit the correct attachments for my tap to connect the dam thing..
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  #56  
Old 01.06.2011, 14:56
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Re: Switzerland.. Only the watches work properly

Hey hey hey... wait a minute Squidy... How DARE you complain about our fine, efficient and non-polluting way of life... You come in here .. stay for about 3 months and want miracles?? Well let me tell you mister... We don't tolerate that kind of behaviour in here...

You have to earn your right to complain... meaning you have to get yelled at by old people for no apparent reason, not get an apartment after putting in for 50 of them... get useless bills that you always pay for at least 2 years... get your bicycle stolen.... pay 10 times the price for a bagel... get harrassed at the zoll etc etc... before you even ATTEMPT and I mean ATTEMPT to start complaining...

NOW GET BACK IN LINE!

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3 ing months Ive been waiting for internet and I live in the centre of Geneva
3 ing months Ive been waiting for a B permit.. (3 hours waiting at the office last week only to be told to keep waiting).. and in the 3 months Ive been stopped and searched by the zoll.

I used to think this country has a good quality of life and was really looking forward to moving here.. but the people here just dont give a sht (besides the number of beggars that roam the streets makes you wonder )


The institutions here are a joke.. "C'est comme ca" seems to be a way of life. ing monopolies on practically everything.. uuuugh there is no competition so no improvement in service.. For instance I tried to buy a monthly abonoment for the TPG transport system.. duh no I cant do it on line u have to come into the office.. and guess what everyone else in Geneva has to as well and there is only 2 or 3 offices in the whole geneva only 1 in central Geneva .. 1 1/2 hours wait

Australia even the UK seem to have their act together more

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  #57  
Old 01.06.2011, 15:06
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Re: Switzerland.. Only the watches work properly

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lol I didnt mention anything about my type.. aside from being the type who gets annoyed with incompetence.. i.e. FIFA and cablecom.

lol as for undies, switzerland is the wrong country Japan is the place to be.. for undies at a train station.. they have vending machines. for that stuff

p.s. I just bought a washer/dryer now I m guessing I will have to go throu the ordeal of finding someone who can fit the correct attachments for my tap to connect the dam thing..
And why not, we have cigarette-machines and condom dispensers and you can get a coke too.
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Old 01.06.2011, 15:21
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Re: Switzerland.. Only the watches work properly

Oi ! enough of the "slag off Geneva cos were all so cool" routine.
I like Geneva ; I never had any of those problems - well at least my butler didn`t .
I never got pulled out by the polizei (incidentally if they was Polizei, they wasn`t Geneva s finest) cos I pay every month as everyone else does, and I got my internet in 24 hours - well my IT department did - with no hassle at all.
So if youre having problems , you need to sort your team out instead of blaming the local quango.
End of my Sepp like defence.

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Old 01.06.2011, 15:28
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Re: Switzerland.. Only the watches work properly

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Hey hey hey... wait a minute Squidy... How DARE you complain about our fine, efficient and non-polluting way of life... You come in here .. stay for about 3 months and want miracles?? Well let me tell you mister... We don't tolerate that kind of behaviour in here...

You have to earn your right to complain... meaning you have to get yelled at by old people for no apparent reason, not get an apartment after putting in for 50 of them... get useless bills that you always pay for at least 2 years... get your bicycle stolen.... pay 10 times the price for a bagel... get harrassed at the zoll etc etc... before you even ATTEMPT and I mean ATTEMPT to start complaining...

NOW GET BACK IN LINE!
yes good sir I stand corrected
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Old 01.06.2011, 15:29
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Re: Switzerland.. Only the watches work properly

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Oi ! enough of the "slag off Geneva cos were all so cool" routine.
I like Geneva ; I never had any of those problems - well at least my butler didn`t .
I never got pulled out by the polizei (incidentally if they was Polizei, they wasn`t Geneva s finest) cos I pay every month as everyone else does, and I got my internet in 24 hours - well my IT department did - with no hassle at all.
So if youre having problems , you need to sort your team out instead of blaming the local quango.
End of my Sepp like defence.

isnt this the complaints corner.. crisis?? what crisis??
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